The Donnington Care Home

Wantage Road, Donnington, Newbury RG14 3BE
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9.7 88 Reviews
  • The Donnington Care Home, Newbury
The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s.

Residents can stay for a week, a month or longer– however long residents or loved ones need support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to six months in advance, staff are happy to accept last-minute requests too.

With scenic countryside surroundings, this converted red-brick Victorian house offers comfortable social environments, light and airy lounges, en-suite bedrooms and on-site therapies.

The chef works hard to achieve a menu that pleases each resident, with all food home-cooked and nutritionally balanced.

Many activities and fulfilling pastimes are enjoyed within the house, including art classes and musical recitals, with summer fetes and other annual events adding further to home life.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheDonnington

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Care Provided by The Donnington Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Roseann Sweeney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Donnington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is three miles north of the bustling market town of Newbury, with its racecourse and Corn Exchange arts centre, and not far from Highclere Castle, where Downton Abbey was filmed


  • Parking

  • Lots of on-site parking available.


The Donnington Care Home Reviews (88)

Total of 88, showing 61-80
9.7

The Donnington Care Home has a Review Score of 9.7 (9.671) out of 10, based on 32 reviews in the last 2 years. Over all time The Donnington Care Home has 88 reviews.

Overall Experience

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Date Published

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Review from B C (Sister of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very dedicated and attuned to my brother's needs.
Very friendly team.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your lovely feedback; we really appreciate you sharing your review with us.


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Review from M D (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is wonderful and clean, management is very caring and supportive of my needs. Staff no issues, the standard of food is good. Housekeeping and laundry all good, maintenance ok, and activities are good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your review. We are glad to hear you feel supported and cared for by our staff.


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Review from Vanessa D (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the current times, we have not been able to go inside. The care we have had good porch visits and the staff have been wonderful. We feel happy and content with our Mums care; she's settled and happy.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for sharing your kind feedback with us; we really appreciate it. We're pleased to hear that your Mum has settled in well with us.


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Review from Tracey W (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into The Donnington really well. Although we have had some very pleasant visits in the porch, we are all Covid friendly. The staff are all lovely and friendly, and cannot do enough for Mum and the family.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your lovely review, we are so pleased your Mum has settled well into our home. Please let us know if there is anything more we can do for you and your family.


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Review from J P (Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory taking into the fact that we are all coping with the period of lockdown and are unable to have precious contact with our close families. I fully appreciate this is beyond the control of any given reason other than the coronavirus restrictions, which affect us all.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Donnington Care Home

Thank you for your understanding during this incredibly difficult time. We appreciate how hard it must be for you to not be able to spend valuable time with your loved ones. Please let us know if there is anything more we can do to help.


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Review from Polly C (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been at the care home for five years. It started off extremely well and we were very happy. However, there were a large number of management changes in which caused some concern, luckily many members of staff did not give up and their kindness and care made up for other lacks. A well organised
and motivated care home manager was appointed this year and the care home has benefited enormously even in these very hard times with Coronavirus. I cannot praise the existing staff highly enough and will miss my visits.

Reply from Greta Narbutaityte, Customer Adviser at The Donnington Care Home

We really appreciate you taking the time to leave us such a lovely comment.


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Review from Roger M (Grandson of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff enough for the care and support they give my 105-year-old grandfather. I feel he is well looked after and safe. The staff always make me feel welcome when I visit.

Reply from Greta Narbutaityte, Customer Adviser at The Donnington Care Home

We are very happy to hear you feel like your grandfather is well looked after and safe. Thank you for the lovely comments.


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Review from Melanie H (Friend of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Donnington is a fantastic home with caring staff who go out of their way to help.
The home is clean and never smells like a Care home, the food is gorgeous and plenty of it.
I can’t recommend it highly enough.

Reply from Greta Narbutaityte, Customer Adviser at The Donnington Care Home

We really appreciate the kind feedback, thank you!


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Review from A C (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into Donnington, which we picked from a choice of three. We are glad we did. Staff have treated Mum with dignity and respect right from day one and still are. Management and nurses keep us informed on all developments regarding Mum and always treat us with politeness and respect. Mum is happy
there.

Reply from Greta Narbutaityte, Customer Adviser at The Donnington Care Home

Thank you for trusting us with your mothers care. We have a genuine regard for all of our residents therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Jackie M (Wife of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Fun Day was held in the garden with the music and refreshments creating a joyful afternoon for residents and visitors alike. Also, the visit from the teenagers on a weekly basis to spend time talking to the residents on an individual basis benefits all ages. The visit to the home of animals is equally
beneficial for the residents to stroke and see. These activities stimulate the residents and lovely to see them smile.

Reply from Gabriella Mills, Customer Adviser at The Donnington Care Home

Thank you for your review of The Donnington Care Home, we are pleased to hear that you enjoyed the Fun Day, put on by the home. We appreciate your comments on the activities and we are glad the residents are enjoying these. We will share this with the care home's managers. The Bupa Customer Care Team.


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Review from M H (Niece of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following an unsettled period of management, the deputy manager has been an inspiration and consistent role model and invaluable support and truly lives the BUPA values about patient centred care. She is a truly significant asset who should be recognised and supported. My aunt's specific carers also
are amazing and work with compassion and empathy showing real respect and encouraging independence where possible My aunts family are also always shown genuine welcome and we have been able to develop a very open transparent line of communication which enables us to trust in the great care provided. The return of the previous manager for the interim along with the deputy inspires even more confidence and reassurance in this interim period. Thanks also to admin staff and support staff who all make things work as a team.

Reply from Gabriella Mills, Customer Adviser at The Donnington Care Home

Thank you for your review of our care home. We are pleased to hear that your aunt is settled and is being well cared for by the staff here. We appreciate your comments on the individuals who have made your family welcome on their visits and supported you all through this difficult time. We will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Review from B O (Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Donnington is a good care home. The residents are well taken care of they have tea trolly after every 45 minutes. The rooms are clean as well. There is a teamwork especially in terms of emergency.

Reply from Gabriella Mills, Customer Adviser at The Donnington Care Home

Thank you for your review of The Donnington Care Home, we are pleased to hear that you have had a positive experience of our care home and the staff working here. We appreciate your comments and will share your feedback with the care home's manager. The Bupa Customer Care Tem.


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Review from Sue L (Power of Attorney of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the loss of a manager and secretary/bursar through appointments elsewhere, the home and staff (especially the deputy manager) have coped in an excellent manner to keep the home running smoothly. The staff have continued to work ceaselessly to continue their high standard of care and they are
almost fully staffed at the senior level.


If I could, I would book myself in now, for my future needs.


Highly recommended to several neighbours and friends.


Reply from Jayne Duck, Customer Service Administrator at The Donnington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Y C (Sister of Resident) assisted by family/friend published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel assured knowing my sister is well cared for in a kind and loving environment. Thank you

Reply from Jayne Duck, Customer services administrator at The Donnington Care Home

Thank you for your review and kind words. It is lovely to hear that your sister is well cared for and loved in our care.


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Review from Joanne C (Granddaughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was sent to The Donnington from hospital in Nov 17. She had a lovely room and needed caring people as she is 92 years old. The place is warm and inviting and the staff were amazing. I brought my children to have lunch and everyone was so lovely and friendly. Thank you to all staff from the family.

Reply from Jayne Duck, Customer services administrator at The Donnington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Paul S (Son of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Donnington have been brilliant with my dad. It helps to have the manager there who helps us to understand Parkinson's. He seems really happy.

Reply from Jayne Duck, Customer Services Administator at The Donnington Care Home

Thank you for your review. So glad that you can have peace of mind knowing that your dad is been cared for and that he is settled and happy.


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Review from Brian A (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in hospital towards the end of 2016 and was sent back to the home hoist only and catheterised, she wouldn't eat or drink.
If it hadn't been for the outstanding care of the carers/nurses/staff and them persevering to get her to drink and eat I am quite sure we would have lost her.
They
continue to astound me with their caring ways and I know she is in good hands and safe.
If I get half the quality of care that mum's had I shall die a happy man.

Reply from Jamie Barrett, National Development Manager at The Donnington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Andrea T (Niece of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so kind and warm and fully understand my aunt. They recognise her individuality, her moods from wanting warmth and touch, to being on her own and solitary. They provide total respect and genuine care for her. I am comfortable knowing she is safe and secure.

Reply from Emily Wilson, Customer Service Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M C (Relative of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my relative at BUPA Donnington. The home was very festive, warm and welcoming. The staff are helpful and caring.

Reply from Rose Pickering, Customer Service Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David P (Brother-in-law of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very welcoming to residents and visitors. The staff are friendly and treat everyone the same.

Reply from Emily Wilson, Customer Service Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for The Donnington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for The Donnington Care Home is calculated as follows: ( (263 Excellents x 5) + (109 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 380 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Donnington Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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