Clara Court

21 Courthouse Road, Maidenhead SL6 6JE
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9.8 174 Reviews
  • Clara Court, Maidenhead
Clara Court is a welcoming 'outstanding'-rated care home (March 2019) where a passionate and highly trained team provides quality residential, dementia and respite care for older people.

The purpose-built home has its own hair salon, café and a vintage-themed lounge, plus other shared lounges and activity spaces.

The positive, caring team cherishes and supports each resident like a member of their own family. Each member of the team is supported to fulfil their potential and to spend quality time with residents. The result is happy and fulfilled residents and colleagues who feel valued and give their all.

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Care Provided by Clara Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gladys Chironga (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Clara Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,795
    • Self-Funded Residential Dementia Care from £1,885
    • RESPITE Self-Funded Residential Care from £2,005
    • RESPITE Self-Funded Residential Dementia Care from £2,095

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Clara Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Clara Court Reviews (174)

Total of 174, showing 41-60
9.8

Clara Court has a Review Score of 9.8 (9.827) out of 10, based on 19 reviews in the last 2 years. Over all time Clara Court has 174 reviews.

Overall Experience

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Date Published

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Review from Ann P (Daughter of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the staff and facilities at this home. All staff I have come across including the manager, admin, carers, chef and maintenance guy - have all been lovely. Helpful, caring and effective. They work well as a team and appear to be very dedicated. There seems to be a low turn over
of staff. The care staff manage with dementia residents very well indeed.


The manager knows everyone, including visitors and is very involved in the care of residents.


Rooms are a good size with good furniture. Visitors are welcome any time and are made to feel 'at home' with a cup of tea etc. The garden is a good, safe place for those on the ground floor. The meals menu is interesting, especially at lunchtime - and there are numerous snacks provided during the day.


There is a good daily programme of activities for those able to participate.


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Review from Jane S (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the manager to be very helpful, clear and efficient. She always listens to questions and researches her answers before always getting back to you.

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Review from Josephine L (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after in Clara Court. The carers are warm and friendly and really care for her. They meet all her needs and know her so well and are able to tell if she is becoming unwell and are able to act accordingly. When we come to visit she is always clean and well kept. We are always
kept informed on anything that is happening. Thank you Clara Court.

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Review from Robert B (Son-in-law of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This visit, as all previous visits my visit has been greeted with warmth and appreciation. This attitude is fully reflected in the care shown to my Mother in Law. She is cared for and respected by the care home carers with warmth and patience which gives us great peace of mind. Iw ould highly recommend
this provider.

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Review from J A (Husband of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the second respite care for my wife. The team worked so hard so that they could maintain a good standard of care. She was treated with respect and encouraged to join the activities. I phoned daily and felt comfortable that my wife was well cared for. They were all very familiar with her care
plan and managed to give me relevant information. My wife was visited by friends and ex-colleagues. They all confirmed that the environment was relaxed and the staff was welcoming. They were pleased that she had adapted very well. Finally, I would like to comment that the leadership is the contributing factor to its success.

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Review from June R (Friend of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, staff are excellent and caring.

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Review from Stephen H (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are constantly impressed with the level of care and attention shown to my mother. Despite my mother's illness it is fair to say that she is very happy at Clara Court and that, of course, reassured us that she is in the right place. I have nothing but good things to say about all of
the staff from management to cleaners.

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Review from Jenny L (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place. Beautiful grounds. We are made to feel very welcome each time we visit. Staff very friendly and caring - first class.

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Review from Helen A (Daughter of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come from Australia to visit my Mother who arrived at Clara Court in July.
I am absolutely thrilled with the level of care by all staff. They are encouraging and kind. My Mother has said it is the best place she has ever lived!
I can return to Australia feeling reassured she is being completely
looked after. Thank you Clara Court

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Review from John A (Son-in-law of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have found the care home extremely nice. The rooms and grounds are beautiful. All the staff are pleasant and kind and always greet my wife and I almost as members of the family.
My mother-in-law has expressed the same views.

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Review from A F (Friend of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a very friendly home and clean. My friend is very happy here and staff are great, always going an extra mile. My friend is happy here and I have peace of mind when I see my friend.

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Review from Marion C (Sister of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this care home. My sister, until yesterday, was a resident there and I have nothing but praise for the home. The staff are excellent, so kind and friendly. I know my sister was very comfortable there.
The rooms are a good size, all on-suite and very clean. There are no
bad smells to the place at all. Contrary to a number of other care homes that I know, my sister always had her own clothes on, which although labelled cannot be said from my previous experience of care homes. I cannot praise Clara Court enough.

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Review from P M (Friend of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As POA for a resident, the staff were all extremely helpful to be present at an important meeting.
They ahve always been excellent at communication with me as I live in Scotland.
A lovely personal service with the photos of your resident and wife who resides in another home.
My friend is settled
and happy and looks the best I have seen him in the last few years.
Thank you. Special thanks to the manager.

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Review from Bill P (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A relaxed and pleasant environment with excellent patient care.
Lots of activities to participate in.
They go the extra mile, with nice touches like being able to eat with relative at their mealtime in the common rooms when other residents are in the dining room.
Mother settled very well despite
always saying I am never going into a home.

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Review from John S (Son-in-law of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law first came to Clara Court following a period of hospitalisation. From the beginning, my wife and I were impressed by the care shown by all staff. This was evident in the way that they spoke, the way they listened and responded to my mother-in-law's needs. She was anxious but immediately
reassured. One of her favourite phrases now is "I'm very happy here." She has enjoyed the activities provided and when taken out is always keen to make sure that she is back in time for lunch or tea! The staff have also been very patient and helpful in dealing with us as we adjust to "Mum" being in a care home. A big thank you to all the staff.

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Review from K P (Son of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (and us her family) are very lucky that Mum has a place at Clara Court. After a very difficult time, to our huge relief, Mum's settled very quickly and is much happier. The help that both Mum and we had in the transition from hospital to Clara Court was fabulous. The team at Clara Court have helped
both Mum and us, her family, enormously. Mum gets to do lots of activities, is putting on weight and she says she’s no longer lonely. The team at Clara Court have enabled this.

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Review from Sally F (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Growing old is a privilege but growing old with dementia can be harrowing both for mum and the family. The manager and her team make everything bearable - thank you xx

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Review from David L (Friend of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over recent years particularly the Care home industry in the UK has come under severe scrutiny and as an outsider to the service it would be unfair to comment as to whether the scrutiny was justified or not.


During visits to dear friends placed in Clara Court (at different periods and ongoing) since

the end of March this year, what is very clear and totally justified is the praise and appreciation for the care, understanding, support, gentleness and friendliness shown to myself and other friends who visit Clara Court to keep in touch with our friends.


From the reception staff on entering and leaving to all personnel providing the atmosphere and support to the professional management of the Home we and our friends are made to feel important and that somebody cares and listens to the needs of our friends.


The caring approach and attitude speaks volumes for Clara Court and should be admired throughout the industry.
Thanks to all.


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Review from Lorraine C (Niece of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant and caring and patient.
Rooms are of a good size and furnished.
My aunt likes the food.

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Review from Graham E (Son-in-law of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited many similar care homes for my auntie, father and mother-in-law so can be confident in saying Clara Court was by far the best for all-around performance. The staff are always understanding and as flexible as possible during difficult times. It is a nice feeling to know the care received is
of the highest quality and the environment is safe.
This is not always easy to achieve so well done to all the staff.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Clara Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Clara Court is calculated as follows: ( (189 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clara Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (1)

Gladys

Gladys Chironga

Job Title: Home Manager

I’ve been at Clara Court since 2009, when I joined the team as a care assistant. I joined because Care UK has a clear vision for older people’s care which I believe in. I’m also passionate about providing high quality care and I want to make a difference to the lives of the people we care for.


Another rewarding part of my role is empowering colleagues to ensure that residents live their lives in the way they want. I enjoy engaging and motivating colleagues and seeing them develop and succeed.


Each day is different in this role. I enjoy having the chance to continue learning and developing my skills, and I love spending time with residents, supporting them to continue to live happy and fulfilling lives.