Clara Court

21 Courthouse Road, Maidenhead SL6 6JE
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9.8 174 Reviews
  • Clara Court, Maidenhead
Clara Court is a welcoming 'outstanding'-rated care home (March 2019) where a passionate and highly trained team provides quality residential, dementia and respite care for older people.

The purpose-built home has its own hair salon, café and a vintage-themed lounge, plus other shared lounges and activity spaces.

The positive, caring team cherishes and supports each resident like a member of their own family. Each member of the team is supported to fulfil their potential and to spend quality time with residents. The result is happy and fulfilled residents and colleagues who feel valued and give their all.

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Care Provided by Clara Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Gladys Chironga (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Clara Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,795
    • Self-Funded Residential Dementia Care from £1,885
    • RESPITE Self-Funded Residential Care from £2,005
    • RESPITE Self-Funded Residential Dementia Care from £2,095

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Clara Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Clara Court Reviews (174)

Total of 174, showing 61-80
9.8

Clara Court has a Review Score of 9.8 (9.827) out of 10, based on 19 reviews in the last 2 years. Over all time Clara Court has 174 reviews.

Overall Experience

  • 163
  • 11
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Date Published

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Review from Donna E (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were so apprehensive and scared of placing our very precious mum/nanny into a care home but we did not need to be with Clara Court. All of the staff have been amazing, they are patient, kind, considerate and accommodating. Nothing is too much trouble to enable our mum to settle in her
new home. We now feel part of a very large Clara Court family. We could not have done it without all their support. Thank you.

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Review from C F (Granddaughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clara Court is a lovely care home. We as a family are very pleased to have our granny here. The staff are lovely and friendly, also very helpful with any questions you have. We are very happy to have our granny here and seeing her enjoying herself.

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Review from T M (Son-in-law of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to say that I'm happy to have my mum-in-law being looked after in this very nice care home. The conditions and friendliness of the staff are excellent.

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Review from C M (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after by caring staff. Staff very welcoming to visitors. If you have any concerns they will sort it out straight away. Good fresh home cooked food for the residents served in a lovely little room. Wouldn't want Mum to be in any other care home. Very satisfied.

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Review from M T (Daughter-in-law of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clara Court is a very welcoming place. All the rooms are bright and clean. The staff are very friendly and treat everyone with respect and great care. Nothing seems too much to ask for. You are not just a number there. Really pleased for my mother-in-law.

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Review from Peter T (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first month has been a great experience for my mother. She has had excellent care and is treated very well.

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Review from Pauline C (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has advanced dementia moved into Clara Court in February. From day one, I have been supremely impressed with the wonderful staff and level of care shown to her.
Everyone has treated her with compassion and dignity at all times.
The facilities, activities and her room are wonderful.
Highly
recommended!

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Review from Bernice C (Niece of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last two years of her life at Clara Court and was very happy there. She blossomed in her time there, gaining in independence and confidence and finding a new freedom within this sheltered and secure environment, enabling her to do so many new things with the enthusiastic activity team.
All
the staff have good personal knowledge of the residents and are all supportive and caring. The staff have also been very helpful to us, the family, and could not have done more for all of us.

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Review from John C (Husband of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here since February 2018 and has a very good experience the whole time she has been here. I have also been impressed and I do wish all the staff the very best they have shown. Thank you very much.

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Review from L W (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clara Court has been a warm and welcoming sanctuary since I first stepped over the threshold.


The staff are all caring and helpful and my mother settled in so quickly due in no small part to the friendly atmosphere created by the caring staff. It is a pleasure to visit my mum at Clara Court.


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Review from Stuart H (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very happy. Staff are caring and alert to any potential problems. Home seems clean and well decorated. Plenty of activities provided (even if my mother chooses not to participate!)
Food seems good (and adaptable to residents' individual needs). Can't fault it.

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Review from Cherine Z (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was discharged from the hospital to this facility. Extremely warm and friendly carers. One carer, in particular, does go the extra mile for everyone.

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Review from Peter P (Husband of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clara Court is the best possible place for my wife, who suffers from dementia. She is well looked after, kept clean, is fed well and at all times seems to be happy enough with that condition.
The staff and carers are so patient and caring under a good management and so well run.

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Review from Roy T (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems experienced.

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Review from L O (Husband of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted by a friendly, caring manager. All staff were friendly and caring. The premises were very clean and fresh. This is a purpose-built care home with all facilities. I know my wife is in safe hands. I would recommend this home without hesitation.

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Review from Graeme C (Son of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Clara Court for several years now. The staff are always friendly and polite. Mum has been looked after very well in the time she has been in the care home which gives me great peace of mind.
It’s a very clean and tidy home and staff are always on hand to help out, coffee and tea is
always in good supply.
I am very happy to recommend Clara Court to anyone who is looking for somewhere for a loved one who is in need of 24 hour care.

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Review from Yinyan W (Niece of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been living in Clara Court for about one year and I am very happy with the care he is getting. Lovely home, staff are good and helpful and the home very clean.

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Review from Ian S (Son of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an airy, bright and modern environment with a cheerful and welcoming feel about it. Staff are always pleasant and helpful. The rooms are clean and sufficiently equipped. There are activities for those residents who are able to participate and the food seems good and varied.

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Review from L J (Niece of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say on visiting my Aunt at Clara Court how surprised I was to see what a wonderful inviting home this is. My Aunt was looking very smart and well and was smiling and laughing whilst in activities downstairs, something we have not seen for a while.
I was welcomed as soon as I came
in the building and the first thing I noticed was it smelt clean and looked warm and welcoming, activities were taking place and the residents and staff were roaring with laughter. I was offered a large selection of refreshments, lovely cup of coffee and biscuits and all the staff that I see said hello with a smile, I was also asked several times by different staff if I was alright.
I got speaking to other families of visitors who informed me that they were very lucky to have a place at Clara for their loved ones. I see my Aunt being offered choices from the menu and when served it looked very appetising and well presented. Well done Clara Court.

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Review from Alan C (Husband of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience of dealing with Clara Court has been straightforward and highly commendable.
All staff could not have been more helpful.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Clara Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Clara Court is calculated as follows: ( (189 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clara Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

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Meet the Team (1)

Gladys

Gladys Chironga

Job Title: Home Manager

I’ve been at Clara Court since 2009, when I joined the team as a care assistant. I joined because Care UK has a clear vision for older people’s care which I believe in. I’m also passionate about providing high quality care and I want to make a difference to the lives of the people we care for.


Another rewarding part of my role is empowering colleagues to ensure that residents live their lives in the way they want. I enjoy engaging and motivating colleagues and seeing them develop and succeed.


Each day is different in this role. I enjoy having the chance to continue learning and developing my skills, and I love spending time with residents, supporting them to continue to live happy and fulfilling lives.