Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Parking on site
Clara Court has a Review Score of 9.8 (9.827) out of 10, based on 19 reviews in the last 2 years. Over all time Clara Court has 174 reviews.
Review from Douglas M (Resident) published on 11 October 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Care / Support
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Value for Money
Review from Wanda B (Friend of Resident) published on 11 October 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from P D (Son-in-law of Resident) published on 11 October 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Value for Money
Review from Gill H (Friend of Resident) published on 11 October 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Doris B (Wife of Resident) published on 6 October 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Joyce K (Niece of Resident) published on 28 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from T L (Husband of Resident) published on 28 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from V H (Friend of Resident) published on 28 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Mike W (Husband of Resident) published on 27 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from J K (Wife of Resident) published on 15 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Mike W (Friend of Resident) published on 15 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Doreen R (Resident) published on 6 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Jack T (Friend of Resident) published on 6 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Judith L (Daughter of Resident) published on 6 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Chris D (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Value for Money
Review from Peggy B (Resident) published on 29 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Fran M (Daughter-in-law of Resident) published on 20 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Carole S (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Value for Money
Review from C C (Son of Resident) published on 8 June 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Hilary K (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.8 (9.827) out of 10 for Clara Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.827 for Clara Court is calculated as follows: ( (189 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.827
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clara Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I’ve been at Clara Court since 2009, when I joined the team as a care assistant. I joined because Care UK has a clear vision for older people’s care which I believe in. I’m also passionate about providing high quality care and I want to make a difference to the lives of the people we care for.
Another rewarding part of my role is empowering colleagues to ensure that residents live their lives in the way they want. I enjoy engaging and motivating colleagues and seeing them develop and succeed.
Each day is different in this role. I enjoy having the chance to continue learning and developing my skills, and I love spending time with residents, supporting them to continue to live happy and fulfilling lives.
