Review from Nick T (Cousin of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

Caring and well-looked after residents. Friendly and warm staff, giving that extra care to residents. A friendly smile whenever you visit. Very clean and tidy residential home, where the residents feel safe.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your very positive feedback about Boulters Lock. We are one big friendly, happy family at our lovely care home and it is our pleasure to look after your loved one here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith K (Son of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience

My Mother has been here since November 2021, initially for a trial period of 8-weeks. After the trial, she became a permanent resident. My mother has a room on the ground floor with a view of the garden. There are plenty of activities for the residents to get involved in which are usually held in the

lounge. The meals are very good and there are copious amounts of tea and biscuits. The carers have organised visits to the dentist, visits from an optician, chiropodist, hairdresser and district nurse. All this has been done in a friendly helpful manner. All the staff are friendly and efficient. I can’t praise them enough.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your superb feedback about Boulters Lock. It is our pleasure to care for your mother and to have you as part of our happy Boulters family. We will share your lovely words with all the team here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie T (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience

I can't thank the team enough for their kindness, care and compassion for my dad. They have welcomed dad and helped him adjust to living somewhere new due to his Alzheimer's and his partner having a complex condition. As well as making sure he feels at home and letting him do some gardening to give

him a focus for each day, they have ensured that my sister and I have been updated and kept us posted which is really helpful as I live 200-miles away. The care is great but for dad, it's the puddings that win. Thank you all.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

What wonderful words about Boulters Lock. It's our pleasure to care for your dad and make him feel so welcome in our friendly, happy home. We are so delighted he is enjoying helping out in our gorgeous garden. We shall pass on his compliments to our brilliant chef for his delicious puddings!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe L (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience

My father has Alzheimer's and due to his partner's illness as well, it became urgent to find a care home. The staff at Boulters Lock, are unbelievably caring, friendly and compassionate. They've gone out of their way to settle my dad and keep him calm, whilst encouraging him to make friends and find

some sense of purpose. I am so grateful.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much, for your lovely review of Boulters Lock. It is our pleasure to care for your father and to ensure he feels safe and supported. We will share your wonderful words with our friendly, compassionate team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne H (Regular Volunteer) published on 8 March 2022
Submitted via Website • Report

Overall Experience

A few years ago I worked at Boulters Lock Residential Home and I’m now back doing work in their gardens. During my visits, it was really lovely to see how friendly the team was. I was made very welcome and it was lovely to see some of the previous staff I worked with. The home has such a lovely friendly

atmosphere and the food was absolutely lovely. Great home. Highly recommend.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you very much, for your wonderful review of Boulters Lock. It is such a delight to see you again and we appreciate everything you are doing to make our gardens so beautiful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K E (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother has had a very happy five years at Boulters Lock where she received outstanding care and had lots of fun and great food. She died a peaceful death at 94-years with me by her bedside in her bedroom. The end-of-life care at Boulters Lock gave my mum was truly exceptional - compassionate, gentle,

aspect and loving. I could not have asked for more from my beloved mum. Thank you.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your very kind words about Boulters Lock. We offer you our sincerest condolences on the loss of your beloved mum. We will remember her with great affection.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy R (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident of Boulters Lock Care Home since March last year. She was in a poor state of mind when she first arrived having spent several weeks in hospital but this has been completely turned around and she couldn't be happier. There is always such a happy atmosphere and my mum is safe

and very well cared for. She keeps telling me how happy she is and that it's like living in a luxury hotel. The manager and her staff have been absolutely brilliant in every way and I couldn't recommend the home more.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

What a fantastic review of Boulters Lock. It is a pleasure to care for your mum and we share your delight in seeing her continuing happiness and joy. We will ensure all our fabulous Boulters Lock team read your lovely comments for which we thank you sincerely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roderick P (Brother of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience

I have been visiting Boulters Lock Care Home for over two years and they look after the residents so well, they have excellent meals, entertainment and they spend a lot of time thinking of how to improve the individual needs of the people they care for. I am so happy that we chose Boulters Lock for

my brother and I would recommend it to anybody! All of the staff are amazing but the manager and deputy manager are so thoughtful and professional and caring that I am just very grateful for all that they and all of the other staff do for him.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you very much for your fantastic review of Boulters Lock. It is our pleasure to care for your brother, and we are so glad you are very happy with the way we are looking after him. We are so delighted to have you both as part of our Boulters Lock family, and we look forward to seeing you again soon. We shall ensure all the Boulters Lock team sees your wonderful words of appreciation to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith H (Son of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience

Boulter's Lock Care Home has been caring for my mother for around 5-years now. She is happy, safe and well cared for there. It has clearly been a very difficult year because of the Pandemic, but the staff and management at Boulters deserve praise for their proactive management of the situation and

for keeping their residents safe during this period, whilst facilitating contact with family members as well as could be hoped for.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your very kind words about Boulters Lock. It is our pleasure to care for your mother and to keep her safe during these very challenging times. Our managers and team will be delighted with your review, and we shall ensure all of them see your lovely comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

This place is amazing. The patience that the staff have is amazing. Lots of laughter that everyone has is unbelievable I love it here.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful words about Boulters Lock. We are so glad you love being in our care and it is our pleasure to look after you, especially with all the laughter we enjoy together. We are one big happy family at Boulters Lock and we are delighted you are part of it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara T (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

Generall I am happy here. I get very good care. Everything is provided for me. I have not been out for a long time, but the staff arranged for me to go to the coffee shop which made me feel very special.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

What a lovely review of Boulters Lock. Thank you so much for your very kind words. It's our pleasure to look after you and we are so glad you enjoyed your visit to the coffee shop. You are very special to all of us here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T N (Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

The managers are very good well-read people. It has been a pleasure to be here at the home. Everyone has been helpful to me. I would return here as it was so nice. The staff always helped me to do my makeup as I always like to look good. I want to thank them all.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your fantastic review of Boulters House. We are so glad you enjoyed your stay with us and we would be delighted to see you again sometime in the future. We will ensure that your make-up looks immaculate again as it did this time!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine M (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience

When looking for a care home for my mum, we heard about Boulters Lock care home through a friend of my daughters. From the moment we got in touch, it felt right. The manager went above and beyond to make the whole experience of putting my mum into a care home not so difficult. The place itself has such

a homely feel about it. Unfortunately, it didn’t work out for my mum, as in hindsight, she wasn’t quite ready for residential care and is now living in a retirement complex. When the time comes for her to need full-time care, I wouldn’t hesitate in taking her back to Boulters Lock.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely feedback about Boulters Lock. We are delighted you were pleased with the way we dealt with your enquiry regarding your mum's welfare. We hope she is happy in her new retirement complex and we do look forward to welcoming you both into the Boulters Lock family when the time is right.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Respite Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience

My stay was excellent and the carers have been brilliant. I would come here again.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely review of Boulters Lock. It was our pleasure to look after you during your stay with us. Please do keep in contact and let us know how you are getting on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henry L (Husband of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

As my wife has only been a resident for 11 or 12 days it is too early for me to contribute as much as I would like to this review. However, I have been very impressed with the care and attention given by the staff to the well being of my wife and despite the restrictions of lockdown etc to their welcoming

me as a visitor at this stressful period of time. I am also impressed by the professionalism of the manager and of her management team.
I found the atmosphere to be very homely, warm and welcoming in which my wife should feel comfortable and hopefully enable her to settle down quite quickly. Her room is nice and overlooks the front garden.
She will need encouragement to walk better and also to participate in activities but I feel sure the staff will do all they can in this respect.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely words about Boulters Lock. We are so pleased you like our warm and welcoming home, and we shall ensure that your wife continues to be safe and happy in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Wife of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience

The care, attention and patience shown to my husband during his stay and to myself who made endless phone calls and questions were excellent. We could not have got through this harrowing time without you all. A very big thank you to the whole team one you can all be very proud of.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful comments about Boulters Lock. We are so glad we could help you through this harrowing time and that you were happy with the way we cared for your husband. We shall share your lovely review with all the Boulters Lock team. Please don't hesitate to contact us if we can be of any further assistance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny H (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

My lovely mum was a resident at Boulters Lock Residential Home in Maidenhead for 6 years. This really was her home and as a family, we were all made to feel this way, we really were all part of a big family and as such my mum was given the love and care she would as if she was with us. Nothing was ever

too much and everyone who worked there from the kitchen to maintenance and housekeeping and the care staff all took a part in my mum's care right to the very end of her life.
The staff are all outstanding and their ability to show love, compassion and respect to their frail residents goes way beyond their job description. During the last nine months of restrictions due to covid 19, the situation was handled so admirably by the management and staff and we knew as a family our mum was being loved and cared for in our absence and as she was during her final days.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful review of Boulters Lock. It was our pleasure to care for your mum over the past six years and for you all to be part of the Boulters Lock family. Thank you so much for your kind words about all our fantastic team, including our kitchen, maintenance and housekeeping staff. Without them, we could not run our care home on a day to day basis. We shall ensure everyone at Boulters Lock knows how much you appreciate all the love and care your mum received while she was with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea B (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

Our mother was a resident at Boulters Lock Residential Home for almost six years until she passed away in October this year. From our very first conversation with Boulters, we found the staff at every level to be understanding, kind and empathic. The home has a very homely feel and the relatively small

size allows for every resident to be viewed as an individual and to receive the personalised care they need. Many of the staff have worked at the home for a long time and we really appreciated the relationships that we built with all of them. Our mother suffered from dementia and received consistently high-quality care throughout the time she was at Boulters. In the early years the company and entertainment provided helped her sustain her mental faculties while in the latter years, as she required more intensive personal care, the team at Boulters responded with expertise, kindness and compassion, enabling her to stay in comfortable familiar surroundings till the end.

Reply from Leah-Marie Smith, HR Director at Boulters Lock Residential Home

Thank you for your wonderful review of Boulters Lock and your feedback. We are pleased to hear you felt the homely and personalised touch we strive for at Boulters Lock, and your comments about our amazing team, whom we know will really appreciate your kind thoughts. We were so sorry to hear of your Mother's passing too, and our thoughts are with you and your family at this time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue F (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience

My Mother went to Boulters on a respite basis at the end of December 2019 following some previous holiday visits. She so enjoyed it there and so well cared for. Then covid came and we all went into lockdown and she stayed at Boulters as nicer for her to have 24hr care and company. Sadly she died this

morning not of covid but an infection. I cannot explain how special and important the care she received was - it made all the difference in the world to both her and me. When she was well she had fun and enjoyed it and during her final days, she was respected, loved and cared for. What more can one ask for their dearest Mother.

Reply from Leah-Marie Smith, HR Director at Boulters Lock Residential Home

Thank you so much for taking the time to review Boulters Lock. We were so very sorry to hear about your Mother, and from all of the Hartford Care family, you are in our thoughts. We are so glad we had the privilege of helping to look after your Mother, and I know your kind words will be very much appreciated by our team at Boulters Lock.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith W (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

My mother was resident at Boulters Lock for three years until she died in August 2020. She suffered from dementia and was no longer able to be cared for at home. From the start the care she received at Boulters Lock was outstanding and her anxieties quickly melted away.
Never one to engage in group

activities she became an active participant - I particularly remember her joining in singing and dancing. She celebrated her 100th birthday under COVID-19 restrictions but the Boulters team ensured it was a special day. We joined her party via Zoom to see her wheeled out into the garden and watched as she opened and enjoyed her card from the Queen.
In her last few weeks, Boulters staff worked closely with the medical team to ensure a peaceful end.
Mum was very well cared for and I had complete confidence in the Boulters staff. In particular, I want to commend the management team - it cannot be easy to run a care home but they coped admirably with all the many challenges that arose.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful words about Boulters Lock. It was our pleasure to care for your mother and to ensure her 100th birthday was such a special day for her, and for you being able to join in watching the celebrations on Zoom. We will ensure our brilliant Boulters team sees your review so they know how much you appreciated everything they did for your mother, especially during her last few weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Boulters Lock Residential Home

Care Provided by Boulters Lock Residential Home

Good to Know

Funding & Fees Guide for Boulters Lock Residential Home

Facilities