Review from P B (Son of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

Wow! What can I say? The staff are the best and I wish to thank them all and the management. What a great job you are all doing and a special thanks to one of the carers.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful review of Boulters Lock. We are so grateful for your kind comments and we shall pass on your gratitude to our amazing team.

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Review from Sarah C (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

My mum has been living here for nearly two years. One of the reasons I chose Boulters Lock was the lovely accessible garden. Although my mum's needs have changed over time, the care provided by the staff has always been tailored to her meet her needs. I feel they know her as well as I do which is reassuring.

They know her favourite songs and what makes her smile. The staff are friendly and welcoming to relatives so it feels very much like mum is in her own home and I can pop in at any time. Although, due to the Coronavirus I have not seen my mum in person for two months, the staff provide updates, photos and I know I can telephone or video call her.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

What lovely words about Boulters Lock. It's a pleasure to look after your Mum and to make her smile. These have been difficult times for us all but we want you to know that your Mum is keeping well and you can get in touch with her at any time. We look forward to seeing you again once it is safe to do so. We shall share your wonderful comments with all our brilliant Boulters team.

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Review from Mark B (Son of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience

Mum was approved to move to Boulters Lock Residential Home on 1st April after spending a month in hospital with a rapid onset of dementia. Although we haven't been able to go into the home since she arrived, the staff have been fantastic in letting us see mum at the door, video calls whenever we want

and take any of her belongings to her, albeit we leave them for the carers to take in (Coronavirus). Couldn't fault them, to be honest.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your fantastic review of Boulters Lock. It has been a very difficult time for your Mum to come and join us, but we wanted to make sure you knew that she was being well cared for by our wonderful team, as well as enjoying regular video calls with her. We look forward to welcoming you into our care home once it is safe to do so again.

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Review from P D (Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience

Staff are kind and always provide help and have no problem with communication. The food has made me put on weight. The mangers get on well together. There have been a few days when I was feeling down, but the staff always made me laugh; it makes me feel like I am at home. Keep up with the standards

you have; you can't go wrong. This is my second family now.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your wonderful review about Boulters Lock. It is our pleasure to look after you and make you laugh. You are very much part of our Boulters Lock family and we are so glad you feel so at home with us.

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Review from Amy (Granddaughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

My Grandmother is a resident at Boulters Lock and it is the best situation for her. Since moving in her sparkle has returned and she is always smiling and happy. The staff are incredible, going out of their way to meet any needs and requests, including setting up video calls whenever we are unable to

visit. We are so grateful for all they do.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely words about Boulters Lock. It is our pleasure to look after your Grandmother and we are delighted you have noticed how happy she is in our care. We shall continue to ensure you have regular chats with her via a video call until you are able to come and visit her again.

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Review from Yvonne R (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience

We were looking for a homely home, with very loving caring people to look after our Mam, for a couple of weeks respite, with a view of perm residence and we found this lovely home. From the first phone call to meeting the staff, we could hear and see how caring they are and how well Mam would be looked

after, they have kept me informed and reassured me of Mams progress and how she has settled in. This has been very hard for us to make this decision but knowing that Mam is in really loving hands really helps us.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you very much for your superb review of Boulters Lock. We are so glad you chose us to look after your Mam and that you are reassured by how happy she is in our care. Such lovely comments that mean so much to all of us here.

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Review from Clive D (Son of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience

I have just had my mother here for two weeks. The only reason she has moved is because we are in Reading and this is a bit too far out. Management and staff are excellent. The interaction they have with the residents is phenomenal. They do games, cooking, singing etc. They are flat out from morning

until night. My mum seemed so much more alive after two weeks. I think I will be bringing her back. Excellent job everyone!

Reply from Leah-Marie Mills, HR Director at Boulters Lock Residential Home

Thank you so much for taking the time to review Boulters Lock. We are so pleased to hear your comments about the interaction and activities we do in the home and your comments about the management and staff - we will pass your comments onto our wonderful Boulters Lock team who I know will really appreciate the feedback. We look forward to seeing you both again soon!

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Review from Ian P (Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased and happy how staff treated me with care, dignity and respect. How staff helped me with my mental stability. Now I am a lot better and staff are very friendly and professional. I like the atmosphere.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely comments about Boulters Lock. We are delighted that, thanks to the care you have received, you are feeling a lot better. We will pass on your wonderful review to our fantastic team there so that they know how much you appreciate what they are doing for you.

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Review from Katheryn R (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience

A huge thank you for all the wonderful care my father received from the team at Boulters Lock Residential Home during the two and a half years he spent in their care. The staff were always so kind and caring, making Boulters feel homely and friendly. Dad assumed he had moved into a hotel when he arrived

in June 2017 and settled in very quickly.
His final weeks were handled with real care and dignity and the quality of the care he received was to the highest standard. I will always be grateful to the manager and her team. I realise that many people played their part in the wonderful dedication to Dad.
The care staff for their superb care-giving. The kitchen team who made special pureed meals for Dad. These were always beautifully presented, tasty and appetising. Also thank you for the amazing birthday cakes! The activities coordinator and the housekeeper for their friendship and positive motivation.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your lovely words about Boulters Lock. It was a pleasure to look after your father during his stay with us and we shall share your wonderful comments with our fantastic care, kitchen and management teams.

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Review from T A (Son of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

Boulters Lock is a very caring place - it is obvious that the staff here have the best interests of the residents in mind. They talk respectfully, kindly and personally to residents, use their names and get down to their level of sitting. They listen to visitors and keep you informed about your relative's

wellbeing and status. The food is excellent, the activities are good and the place is warm, safe and caring. I mention that again, as it's is so important.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you very much for your wonderful review of Boulters Lock. Care, comfort and companionship are central to everything we do and we are delighted that our brilliant team is looking after your loved one so well and keeping you regularly updated of their well-being. We will pass on your comments to the team so they know how much you value and appreciate everything they are doing.

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Review from C C (Friend of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

Very professional caring staff who did their best to allow my friend to live safely but independently, having to cope with her difficult challenging behaviour due to her dementia. The staff have remained professional at all times, with excellent communication regarding any issues.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your very positive review. We are extremely proud of our staff, who will be very encouraged and heartened by your kind words about their professionalism. We will ensure your comments are passed on to them.

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Review from Joan B (Wife of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience

My husband was very unsettled when he first moved to Boulters Lock, but the staff persevered and now he is looking much happier and comfortable, but he would still like me to be there all the time. The home has ‘homely’ feel with the air of an elegant hotel for the elderly.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your lovely comments. We are so glad that your husband is now feeling happier and more comfortable in his new surroundings. We are fully aware that the decision to move into a residential home is an emotional one and that's why our whole emphasis is on care, comfort and companionship. You are both very much part of our Hartford family and we hope you both continue to enjoy feeling "at home" at Boulters Lock.

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Review from Ann E (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

Staff very empathetic and quick to see to all residents and are quick to offer help with hair drying which helps with my esteem. I was also offered help with my nails!
Management also very friendly and approachable.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your review, Ann. We are so glad to hear you had a happy stay with us and that you enjoyed some pampering while you were there! We will pass on your lovely comments to the management and staff at Boulters Lock.

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Review from Violette O (Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

I found the whole staff most helpful. They anticipated your needs and helped in any way they could. A really great place to spend time when you need help. Particularly well managed.

Reply from Leah-Marie Mills, HR Director at Boulters Lock Residential Home

Thank you for taking the time to review your experience with us at Boulters Lock. We are delighted you enjoyed your time with us and would be happy to recommend us. We always like to learn from other people’s experiences and would be happy to discuss your thoughts around our dining experience and cleanliness in the home.
Kind Regards.

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Review from Andy B (Nephew of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident for 2 years and every time that we visit we are impressed with the home. The staff are always caring and friendly and the building is clean and fresh smelling. On the last visit, we had lunch in the restaurant with uncle which was lovely. Good food, private alcove and warm,

friendly service.

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Review from S F (Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience

Content, I would recommend to my friends. I am happy here, well fed, it's important.

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Review from Sandra V (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Our mother was a resident for over 2 years until her death in December 2018. She arrived for respite care and after 2 weeks decided she wanted to stay. As frequent visitors, my sister and I were always impressed with how staff treated the residents with care and affection. Mum was very happy there.

They seemed to accommodate everyone's differing needs and foibles. It is a happy home.

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Review from Brian M (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

My mother was a resident at Boulters Lock Care Home for some 4 years and 4 months suffering from severe dementia and she sadly passed away on January 6th at the age of nearly 94.
I visited the care home regularly to see my mother and was always impressed with the professional environment and the warmth

of all the staff.

The care home was always clean and well run and all residents were looked after with compassion and whatever support they needed and always with gentle humour from the magnificent staff.

My mother was also incontinent but was always showered and dressed each day. She was very happy with her room and the communal area downstairs where activities were provided each day, often including singers to entertain and there were Family Days organised to include relatives. The summer garden barbeques were very popular. The chef prepared excellent meals each day.
The manager's door was always open to sit and have a chat. I would recommend Boulters Lock without hesitation.

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Review from C O (Nephew of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience

Boulters Lock Residential Home provided a caring, warm and safe environment for my aunt. She was cared for and supported by a kind and professional team. The facilities, her room and the food were always good. The management, communications and relationships worked very well in my experience. My aunt

was treated with respect and dignity throughout.

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Review from Jane P (Daughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience

My brothers and I were very impressed with the care given to our mum - and also to us. We were always made welcome and when we sat with Mum, cups of tea and cake would often arrive for us as well.
Mum initially came for respite but when it became apparent that she could not return home, both she and

us were given lots of support to help us make a decision about the next step.
Mum passed away in the home- only 8 months after Dad had passed away in hospital. Dad was also cared for well, but the difference with Mum was very marked. It really was the next best thing to passing away at home. The atmosphere was caring and homely and we were given all the time, space - and refreshments that we needed. Caring, homely and professional- a difficult combination to get right but the staff did.
I can’t praise the staff enough - representatives even came to Mum’s celebration service back in her home village- 30 miles from Maidenhead. Thank you from us all.

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Boulters Lock Residential Home

Care Provided by Boulters Lock Residential Home

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Funding & Fees Guide for Boulters Lock Residential Home

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