Review from J S (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

Generally, we are very pleased with all aspects of the care home. It does have areas that need improving but the positives and negatives are all discussed in open meetings and addressed as required - honesty and open discussion are always welcomed.

Reply from Louise Chandler, PR & Communications Manager at Boulters Lock Residential Home

Thank you for the comments and suggestions – we are always keen to receive feedback as we strive to continually put our residents first, in everything we do!

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Review from Florence W (Sister of Resident) assisted by family/friend published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience

On arrival, we had fresh hospitality and were warmly welcomed. We were put in a lovely room overlooking the lovely garden.
It was lunchtime and the manager placed us at once in a larger dining area with the other residents a new table was laid and water was brought in. The head chef gave us two choices

of meat and we sat down with my mother's sister. All the staff are very warm and helpful they cant be more helpful.

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Review from Lindsay F (Daughter of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident at Boulters Lock Residential Home for more than 3 years. Over that time she has been happy and settled in a warm, safe and homely environment. The care she receives is of a high standard delivered with kindness and respect by staff who are always willing to go the extra

mile to help and support her. The home is well organised and runs smoothly from day to day. Relatives can visit when they want and are always made to feel welcome and involved. There are opportunities for residents to undertake a variety of daily activities and the meals provided are nutritious of a high standard and include a good range of menus.
As a relative with a loved one living at Boulters Lock, I would highly recommend it and I feel confident that my mother is in safe, caring hands.

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Review from Janice S (Respite Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience

I had an operation on 7th June - a hemithyroidectomy and came from the hospital for two weeks respite to convalesce. I could not have chosen a better place and remembered that the mum of some friends had been in the same home several years ago and had been really happy.

I have only praise for all

the staff. They were wonderful. Cleanliness was very good. Home cooked food which I really enjoyed. Nothing was too much trouble. All I had to do was to recuperate after my operation. I was very lucky the sun shone every day. The house and garden were a joy and I would just sit and relax at the table under the umbrella.

The second week, they had the mini bus for the week and went out every day which I really enjoyed.

For me, a very happy experience.

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Review from S H (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience

Tricky settling in period while the staff and my father needed time to get to know each other.
Now my father is more settled after 10weeks in the home.

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Review from J W (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience

We are very happy with the personalised care that our Mum receives - staff do their very best and we feel that they all have got to know her and her needs well. Staff are cheerful and this helps to make residents feel relaxed and at home.

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Review from Karen D (Power of Attorney of Resident) published on 13 April 2017
Submitted via Website • Report

Overall Experience

Boulters Lock Residential Home provides a happy and caring environment for their residents. The home itself is tastefully decorated and always spotless.
Members of staff are always cheerful and available to assist if required. Communication is excellent - I am always kept up to date with information

relating to our resident.
Food is freshly prepared and is served in a lovely dining room - tables set with table cloths and fresh flowers. A range of daily activities are provided (a diary of events provided for residents to choose from).
I have been extremely happy with the service provided and would highly recommend this home.

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Review from J L (Friend of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

The deputy manager is a delight.
She is so friendly both with patients and their friends and relatives.
When anything is required she is really helpful.
I gather she is leaving and think everyone will miss her immensely.

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Review from Shirley T (Sister-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

We visit this home once a month from Somerset to see my two sisters in laws who are residents.
We always get a very friendly welcome from the staff.
It will be a very big loss to the home when the deputy manager leaves next month.
She is always very ready to talk to you about anything you want to

know about your family who are so well looked after there.
We would recommend this home to anybody who is looking to have family looked after.
They are treated with love and respect, I cannot praise them enough doing a hard job.

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Review from Joan S (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been very happy with my stay here. The staff are lovely and it's such a friendly place to be in. I've made a great friend here and the residents are nice too. I've only been staying for a short time and I feel it's done me a good job being with company, as I struggled living on my own.
I'm feeling

much better than I did. The reason I came here is because I was waiting until my flat was ready to move into. I had no idea what it was like living in a care home, but this one didn't disappoint. If I could not longer care for myself, then Boulters Lock would be the one I would choose.

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Review from Marilyn C (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience

In late June nearly my 91 year old mother had to undergo surgery for the first time in her life, a mastectomy of her breast. The staff have all been good with exception being the deputy manager and senior carers who were excellent. We are pleased our mother is making such good progress and seems very

comfortable. Thank you to all your staff!!!

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Review from K W (Grandson of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience

We are very pleased that our grandmother has settled in so well since coming to live at Boulters care home in March. All of the staff seem friendly and attentive. The overall level of care in our opinion is excellent.

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Review from Wendy W (Sister of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience

My sister has always been very independent and is in denial about her dementia so she resents the lack of freedom which is an inevitable part of being in a care home. However the staff understand how she feels and treat her with great sensitivity and patience, so she is now settling in happily. She

enjoys the food very much, loves her room and sleeps well and is looking so much better physically now. I am really pleased, most of all she loves the daily activities which she finds great fun. She enjoys her daily walks in the garden too. She tells me she is in a "nice new club" and is getting to know the other "members".

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Review from Nigel (Son of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience

I would recommend Boulters Lock Residential Home to anyone looking for a trustworthy safe environment for a family member no longer capable of managing on their own. The staff are excellent, demonstrating a great balance between professional care and friendly support to the residents.

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Review from Judith D (Daughter of Resident) published on 4 February 2016
Submitted via Website • Report

Overall Experience

My mother was admitted to Boulters Lock Residential home August 2015, she has settled extremely well and is very happy in her new home. My sister and I are very happy to see her so content and no longer experiencing episodes of distress. She is eating well, has lots of new friends and no longer feels

isolated and alone. We are very pleased and happy with the care she is receiving in the home. The staff are all very kind and she feels safe. I would recommend this home to anyone.

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Review from J S (Daughter of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience

My father went into Boulters Lock in August of this year after almost a year of trying to keep him at home after my mothers passing in 2014. dad was becoming more and more distressed at home and us as a family worried about his safety. We as a family decided to put him into Boulters initially as respite

whilst I was on holiday but he settled so well he has stayed there. He is now happy and relaxed that bothy his general health and mental health has improved greatly. We as a family cannot thank the staff enough for taking such good care of dad and ultimately making both his and our lives so much easier. Thank you.

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Review from Pat O (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the staff at Boulters, who work hard to provide such caring support to the residents. My father has been a resident for five years now and the care has been adapted to take into account his increasing frailness and needs. The food continues to be excellent and the activities

have been more varied and of a higher quality recently, resulting in a lovely ambience among the residents who have benefitted.

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Review from J C (Wife of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience

My husband is well looked after and everyone is so friendly and caring, it is nice to visit. I am always made very welcome, it is like coming home! The staff are always happy and nothing is too much trouble. A wonderful home.

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Review from Sue A (Daughter of Resident) published on 18 November 2015
Submitted via Website • Report

Overall Experience

Both my mum and dad moved into Boulters Lock about a month ago and I can't speak highly enough of the incredible care they have already received from the staff at this fabulous home. Nothing is too much trouble and they are always treated with love, kindness and respect.

All my family have been made

incredibly welcome whenever we visit the home. We're always greeted positively by one of the team (not sure how they manage to find such lovely staff) and we've been made to feel that Boulters Lock is truly a 'home' for us all where we can relax and enjoy time with our parents.

The food is excellent (again we've frequently joined them for meals) and the restaurant area has a lovely relaxed feel with music playing and chatty, funny staff engaging with the residents in a caring fashion at all times.

The bedrooms are well equipped and beautifully furnished I have no doubt they will love being out in the big garden area in the spring when it's a little warmer.

I have witnessed lots of fun activities taking place with the residents - singing, baking, ball games, bingo etc and mum has been out in the garden helping to plant bulbs with some of the team. They are currently rehearsing for the Christmas Carol singalong.

My brothers and I had visited a number of other homes before choosing Boulters Lock and selected it over the others because of the lovely, happy welcoming feel of the place at each of our visits. Our experience in this first month has more than exceeded our expectations.

I would absolutely recommend this home to anyone looking for a safe and happy home.

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Review from Adrienne S (Friend of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience

I have had a friend with mixed Alzheimer's and dementia in Boulters Lock Residential Home for well over a year. I visit her regularly and am always struck by the friendliness, ease and warmth which surround the residents. They are treated gently but firmly when needed. Within the secure premises they

are free to wonder safely, join in the activities or stay in their room. The staff have their allocated positions but all seem willing to lend a hand in a cheerful way. Communication could sometimes be improved when I phone before taking our friend out to make sure she is ready, the message does not always seems to be relayed to the right person.

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Boulters Lock Residential Home

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