Boulters Lock Residential Home

56 Sheephouse Road, Maidenhead SL6 8HP
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9.8 85 Reviews
  • Boulters Lock Residential Home, Maidenhead
Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.

Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.

A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 32 en-suite bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents also benefit from beautiful communal areas, the dining room to enjoy the all inclusive homemade meals, daily scheduled activities including trips out, hairdressing salon, access to video calling as well as a fully included laundry service.

Boulters Lock is a family home created with three underlying values at its core. These are care, comfort and companionship.

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Care Provided by Boulters Lock Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ashleigh Newman (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Boulters Lock Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,725
    • Self-Funded Residential Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care from £1,725
    • RESPITE Self-Funded Residential Dementia Care from £1,725

  • Special offer - for limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Boulters Lock Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.


  • Parking

  • Plenty of on-site parking available


Boulters Lock Residential Home Reviews (85)

Total of 85, showing 81-85
9.8

Boulters Lock Residential Home has a Review Score of 9.8 (9.756) out of 10, based on 18 reviews in the last 2 years. Over all time Boulters Lock Residential Home has 85 reviews.

Overall Experience

  • 70
  • 14
  • 1
  • 0
  • 0

Date Published

85
10
12
18
67

Review from M. Celia P (Friend of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very friendly and communication between them appears good. If they do not know an answer that immediately go and ask. The kitchen staff and cleaning staff are very much a part of the team and know who's who. I have been very impressed with one care assistant who is alert to medical
needs and emergencies no matter when they occur. The under manager always responds promptly to emails and finds time in her busy schedule to discuss matters. My concerns are that the bedroom carpet and bedside surface do not always appear to have been thoroughly cleaned. Secondly that visits to surgeries and hospitals are not automatically covered by the home.

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Review from Nicola L (Daughter of Resident) published on 2 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The are great with dad and they know how to keep him as happy as possible. He trusts them and treats them like family. They are very welcoming when we visit and I feel very comfortable with mum going in there. It is kept clean and they go out of their way to keep dad as comfortable as possible. They've
taken him out a lot this year which we really appreciate as we cant do that anymore. His behaviour has improved and we are very grateful that we never have to worry about him as he's well looked after.

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Review from Tina M (Daughter of Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really enjoys living at Boulters Lock Care Home. It is lovely seeing her joining in with all the activities and she loves being taken out on outings with the staff. We are always made welcome by staff when we visit. We thought she would spend a lot of time in her room but she has made so many new
friends, her social life has never been so good.

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Review from Michael T (Brother of Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this residential home very well run and very friendly. The staff here are very helpful and kind to all of the residents. One of the managers is always available to speak to if we have any questions or worries we might have. We would recommend Boulters Lock very highly to anyone who is
looking for a place for a relative.

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Review from Les M (Son-in-law of Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to be happy and content with her time spent at Boulters Lock. She is always bright and happy when we visit and is well cared for. We are always promptly contacted should any problems develop with mums health.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Boulters Lock Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Boulters Lock Residential Home is calculated as follows: ( (164 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 209 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Boulters Lock Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Ashleigh

Ashleigh Newman

Job Title: Home Manager

Joined: 2009

Hi,


I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.


My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.


Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.


I aim to ensure residents have a smile on their faces and are kept safe.


We look forward to seeing you at Boulters Lock!