Normanhurst

26 High Town Road, Maidenhead SL6 1PB
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9.7 25 Reviews
  • Normanhurst, Maidenhead
Normanhurst Residential Home, located in the quiet tree-lined area of Castle Hill, near Maidenhead provide dementia and residential care. The building dates back to the 19th century, with wonderful views and convenient access to nearby amenities, including a short walk to the town centre, Grenfell Park and leisure facilities.

Life at Normanhurst is built around a philosophy of providing their service users with a truly happy and secure homely environment that allows them to remain active and independent with a strong emphasis on personal choice, privacy and dignity.

Service users are encouraged to participate in as many activities as they are capable of, these ranging from person-centred exercise, games and relaxing in the garden to musical events and regular outings. There are also regular visits from the hairdresser, chiropodist, the local library, musicians and local churches.

All menus are carefully planned and prepared to cater to the individuals' special dietary needs and satisfaction.

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Care Provided by Normanhurst

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • NHRH LTD
  • Person in charge
  • Jessie Alipao (Registered Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (23)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Normanhurst

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,575
  • (these prices are only a guideline, please contact Normanhurst to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Refer to Visiting


  • Parking

  • Use postcode SL6 1PP (West Road) for Entry to the barrier gates Parking Area


Normanhurst Reviews (25)

Total of 25, showing 1-20
9.7

Normanhurst has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years. Over all time Normanhurst has 25 reviews.

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Review from Hazel B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming, friendly care home. Nothing is too much trouble and everybody is kind and caring.
The minute I viewed this home, I knew this is the home for my dad. He has settled here and is very happy.
Always plenty of food and plenty of choices.
You never go hungry, a big thank you for
looking after Dad, he could have never managed at home. Would always recommend Normanhurst.

Reply from Adam Heeroo, Director at Normanhurst

Thank you so much for your kind words! It truly means a lot to us to hear that your dad feels happy and settled at Normanhurst. Our team takes great pride in providing a welcoming and caring environment, and knowing that we've made a positive difference for your family is incredibly rewarding. We're delighted that he's enjoying the food and the choices available. Your recommendation means the world to us, and we're grateful for your trust in our care. If there's ever anything more we can do, please don't hesitate to reach out.


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Review from Angelika O (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our father has been residing with you during the last few months we are all happy with the care and support given. He has settled in well and is content. The staff are pleasant and attentive. As my father is a social person, he is happy with their interaction.
Thanks.

Reply from Adam Heeroo, Director at Normanhurst

We're so pleased to hear that your father has settled in well and is happy at Normanhurst. Providing person centered care, a good programme of activities and meaningful social interaction is at the heart of what we do to fulfil our mission of providing a 'Home that Cares'.


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Review from Linda H (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being discharged from a long hospital stay, my father was reluctant to move into a care home and wanted to stay in his own home. He was given a month's placement at the care home whilst his needs were assessed. Dad was then offered a long-term placement. His room is homely and comfortable. He
has settled in well and is happy there, he likes his room and enjoys chatting with staff. I am so relieved that he is now being cared for in a safe and secure environment. Staff are very kind and supportive and I am kept informed of any developments. Thank you for looking after my dad.

Reply from Jessie Alipao, Home Manager at Normanhurst

Thank you for your kind words and for sharing your experience with us. Your dad is brilliant and will always put a smile on our faces.


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Review from Sandra K (Daughter-in-law of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my Mother-in-law whilst I was on holiday. Her first time ever in a home and she was extremely anxious but everyone, including the handyman, was so welcoming. She was a little overwhelmed but settled into the routines and slept like a baby! The App which you can access
to see what they have been eating, drinking and doing is fab and really put my mind at rest. Thank you all very much and for your patience with me!

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Review from A L (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, warm and welcoming.
Kind and friendly staff willing to help at every turn.
Nothing was too much for the team, mother was in safe, caring hands.
Attention to care was fantastic.
Thank you so much.

Reply from Adam, Director at Normanhurst

Thank you for your kind review. We hope mum is settling into her new home well.


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Review from Carey P (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in need of care, love and attention to help with her dementia and this is exactly what she got. Everyone was so helpful, accommodating and supportive. Normanhurst really feels like a home. I live overseas and this wasn't an obstacle to communication at all, in fact, the complete opposite
- some of the staff went above and beyond. I am so very grateful. Thank you!

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Review from S H (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Normanhurst for 3 years and I couldn't recommend the home enough. The staff are amazing, very caring and respectful of the residents' needs. My mum is the happiest she's been for years.

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Review from Graham W (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had excellent care for my mother who was cared by the home up until her death. She was treated with total respect. Her family was happy that she was in the best place at Nomanhurst residential home. The staff where excellent.

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Review from Jocelyn B (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in care home for 3 years, she has always been very well cared for. The staff are always very friendly, approachable and extremely knowledgeable with regards to her needs. We are very happy with her care.

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Review from Dave W (Son of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Normanhurst since the beginning of the year and the care she has received from the manager and her team has been outstanding. They have been professional, knowledgeable and most importantly caring. I cannot recommend this care home and its dedicated staff highly enough.
Thank you
all for taking such good care of our mum.

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Review from Roger W (Son of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident at Normanhurst for just over 3 years. She suffered from Alzheimer's and was very well looked after by the caring staff. She was always nicely dressed and attention was given to her hair, nails etc. She used to enjoy the activities and local outings which were organised and also
helped in the garden when able. I was very satisfied with her care.

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Review from Rufus S (Son of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very helpful and nothing was too much trouble. A very caring and happy environment. When visiting my father I was made very welcome, and I was confident that he was being well looked after.

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Review from Paul (Son of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Normanhurst for a year.
This is an outstanding residential home. The level of care my mum received, at all levels, was second to none.
The manager and her team run a lovely, friendly home with a lovely family and personalised feel. There are lots of activities, parties,
barbecues and outings for those who are able.
When my mum became unwell and had to be admitted to hospital, the manager visited her and helped with feeding and drinking. When she returned back to Normanhurst, it was apparent she was at the end of life.
The staff could not have done anymore in terms of their kindness, respect and dignity shown towards her, and to myself and my family, in the last weeks and days of her life.
My mum had a very happy time at Normanhurst and I will be forever grateful and reassured that in her final year she was so well cared for.
I work as a GP, but have no affiliation or professional association with Normanhurst. I would recommend Normanhurst without reservation.

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Review from Lynn H (Daughter of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Normanhurst for several years and is extremely happy and settled there. The staff are wonderfully supportive and caring with her and keep me very well informed of all medical issues. There are various organised activities throughout the week and a hairdresser visits on a
weekly basis. The meals are prepared and cooked to a very high standard. On the strength of mums experience, my aunt has recently joined her too. I would unreservedly recommend Normanhurst to anyone looking for a care home.

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Review from Alison J (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who suffers from dementia, has been a resident of Normanhurst for just over two years and during that time, I have always been impressed with the level care she receives. Apart from suffering from dementia, my mother has other age-related illnesses and I do feel that her health has improved
since she has been at Normanhurst. The staff are extremely caring and friendly and I am always kept informed of my mother's welfare. As a relative, I am free to see my mother at any time of the day and I am always made to feel very welcome when I am there. The meals are cooked fresh every day and plenty of drinks are always available for the residents.
Thank you to all the staff at Normanhurst for looking after my mother so well. I really do not know what I would do without you!

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Review from Fiona (Niece of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Normanhurst has given my aunt comfort, security and company. It is a relief for her family to know she is being well cared for now that she can no longer care for herself.

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Review from Sandra S (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care my mother is receiving at Normanhurst. She is always clean and happy. There is always some form of entertainment for the residents whether it is as a group or individually.

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Review from Sarah (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always kept clean, her room is spotless. The staff seem to know how to handle mum, she has severe Alzheimer’s and can be difficult at times. They are always very friendly and we are kept informed of any changes in mum’s care.

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Review from Marilyn S (Daughter of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who was a dementia patient, was really "cared" for by the owner and her wonderful team at Normanhurst for some 9 years. We were able to visit her at any reasonable time, without notice, and have no hesitation in offering our fullest recommendation. I will always be immensely grateful.

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Review from Will R (Son of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I come to see my mum there is always a warm welcome. When I ask about how she has been getting on the management and staff can always tell me. If there is a problem then I am kept informed which reassures me that she is always well looked after.
When I am with my mum in her room there are
always staff making sure she is okay. Seeing the same staff on a regular basis gives continuity and consistency to my mums routine.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Normanhurst is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Normanhurst is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 103 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Normanhurst is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Jessie

Jessie Alipao

Job Title: Home Manager

Joined: 2023

Mr Jessie Alipao is the Manager of Normanhurst and has over 16 years experience in the Care sector. He Holds a Level 5 Management award in Health and Social Care and has a background as a qualified Mental Health Nurse.


Adam

Adam Heeroo

Job Title: Director

Joined: 2019

Adam has 17 years of experience in the Care Sector and has worked at the Director level for over 10 years.


He holds a BA in Business Management & Leadership and Level 3 in Information and Communication Technology. He is the the Nominated Individual with CQC/Director of NHRH Ltd the Provider since October 2019.


Frequently Asked Questions about Normanhurst

What types of Care is Normanhurst registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Normanhurst provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Normanhurst have?

There are 23 Single Rooms.

What are the Facilities & Services at Normanhurst?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Normanhurst to the centre of Maidenhead?

0.5 mile(s) as the crow flies, distance by road may be significantly further.