Normanhurst

26 High Town Road, Maidenhead SL6 1PB
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9.7 25 Reviews
  • Normanhurst, Maidenhead
Normanhurst Residential Home, located in the quiet tree-lined area of Castle Hill, near Maidenhead provide dementia and residential care. The building dates back to the 19th century, with wonderful views and convenient access to nearby amenities, including a short walk to the town centre, Grenfell Park and leisure facilities.

Life at Normanhurst is built around a philosophy of providing their service users with a truly happy and secure homely environment that allows them to remain active and independent with a strong emphasis on personal choice, privacy and dignity.

Service users are encouraged to participate in as many activities as they are capable of, these ranging from person-centred exercise, games and relaxing in the garden to musical events and regular outings. There are also regular visits from the hairdresser, chiropodist, the local library, musicians and local churches.

All menus are carefully planned and prepared to cater to the individuals' special dietary needs and satisfaction.

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Care Provided by Normanhurst

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • NHRH LTD
  • Person in charge
  • Jessie Alipao (Registered Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (23)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Normanhurst

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,575
  • (these prices are only a guideline, please contact Normanhurst to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Refer to Visiting


  • Parking

  • Use postcode SL6 1PP (West Road) for Entry to the barrier gates Parking Area


Normanhurst Reviews (25)

Total of 25, showing 21-25
9.7

Normanhurst has a Review Score of 9.7 (9.657) out of 10, based on 9 reviews in the last 2 years. Over all time Normanhurst has 25 reviews.

Overall Experience

  • 22
  • 3
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Date Published

25
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Review from Anne B (Daughter of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Normanhurst Residential Home has a peaceful and welcoming atmosphere. A dedicated staff team work together to provide excellent care for each of the residents, knowing them as individuals and responding to their needs with dignity, care and attention. The home is clean, fresh and well maintained. Appetising
food is offered. I am confident that my mother is safe and well cared for here.

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Review from Andrew K (Son of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother is receiving excellent care at Normanhurst. There is a very friendly atmosphere in the home and the staff and family owners are very caring and ensure the residents are well looked after and happy.
The home is very comfortable with nice food. My mother particularly enjoyed sitting
out in the sunny rear garden last year and cannot wait to do the same this year.

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Review from David (Son of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Normanhurst Residential Home for 8 months, and she has settled very well due to the care and kindness of the owners and care assistants, who work tirelessly to make sure that all the residents are, clean, comfortable and settled.
The activities are good and often have people
from outside the home to come in and entertain the residents in various ways, such as musical performances, indoor bowls, singing and other various hobbies.
The rooms are clean and tidy, beds made every day, mum has her own bathroom and toilet, they also are encouraged to bring various personal belongings from their own homes.
The food is great, freshly made by the cook in the kitchen, and smells wonderful when you visit near mealtimes, varied menus every week.
My wife and I are so pleased with high standard of care all the staff provide, and they always have a cheery smile and a warm greeting when we go to visit.
Keep up the Good work!!!

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Review from Fiona W (Daughter of Resident) published on 14 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Normanhurst for five months. During these five months, with the excellent care in a safe and loving environment, Mum has settled in very nicely. No more terrible mood swings. She is very calm and happy now. It is obvious that Normanhurst has made every effort to individualise her care.
Her needs have been carefully evaluated and provided. For example, specially cooked Chinese food are often provided to her; the staff chose activities that Mum still enjoys doing and which may help retain her functional abilities as long as possible, such as making Chinese dumplings in the kitchen, doing number board, coloring, doing very simple sums, reading Chinese newspaper and magazines etc. Every time when we visited mum, the care home is always clean, and the staff are always smiling and caring. We feel very relieved that mum is in good hands.

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Review from Kim F (Son of Resident) published on 24 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Normanhurst provides an outstanding level of service. Care is first class and very personal as well as completely professional. The staff, including the owner are always available and delightful. There is a real homey atmosphere and the rooms are pleasant and bright.


I cannot rate them highly enough

and have already recommended them to others and will do so in the future.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Normanhurst is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Normanhurst is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 103 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Normanhurst is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Jessie

Jessie Alipao

Job Title: Home Manager

Joined: 2023

Mr Jessie Alipao is the Manager of Normanhurst and has over 16 years experience in the Care sector. He Holds a Level 5 Management award in Health and Social Care and has a background as a qualified Mental Health Nurse.


Adam

Adam Heeroo

Job Title: Director

Joined: 2019

Adam has 17 years of experience in the Care Sector and has worked at the Director level for over 10 years.


He holds a BA in Business Management & Leadership and Level 3 in Information and Communication Technology. He is the the Nominated Individual with CQC/Director of NHRH Ltd the Provider since October 2019.