White Lodge

Bisham Road, Marlow SL7 1RP
Submit a Review
9.8 12 Reviews
  • White Lodge, Marlow
Other Care Homes you may be interested in:
Missing logo
Care Homes belonging to Sunnyside Nursing Home
Sunnyside Nursing Home
9.7
Member Logo
Care Homes belonging to Coombe House
Coombe House
10
Show White Lodge on the Map

Care Provided by White Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • White Lodge Care Home Ltd
  • Person in charge
  • Dyanne Dayot (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (18)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for White Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,500
    • Self-Funded Residential Dementia Care £1,350 – £1,500
    • RESPITE Self-Funded Residential Care £1,350 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,500
  • (these prices are only a guideline, please contact White Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Visitors to use the bells on the gates or the front door and wait to be admitted by a member of staff. Due to security reasons, please let duty staff know if visitors are on their way out in the early evening so as not to trigger any of the alarms.


  • Parking

  • They have a car park available


Are you the Owner/Manager of White Lodge? View your Advertising Options

White Lodge Reviews (12)

9.8

White Lodge has a Review Score of 9.8 (9.768) out of 10, based on 8 reviews in the last 2 years. Over all time White Lodge has 12 reviews.

Overall Experience

  • 12
  • 0
  • 0
  • 0
  • 0

Date Published

12
0
4
8
4

Review from Caroline L (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a little gem. We didn't realise quite how very lucky we were as a family when we came across White Lodge.
We had been on a journey of Mum struggling to live alone, to visiting carers then to live in carers & finally recognising that she needed a round-the-clock presence keeping an eye on her....a
hard decision indeed.
The love, care & dedication from all the staff is palpable; they recognise that each person is an individual with their own unique needs, wants and view of the world & they are treated accordingly.
Mum has now been in White Lodge for approximately 2 years - so just as the world was opening up again - & we have watched the tireless and ongoing efforts to upgrade the accommodation; painting, repairs, and replacing furniture. All the things are put on pause through necessity.
White Lodge is the best place for our Mum being small & intimate; she would be completely overwhelmed by anything bigger. She loves to watch the changing seasons in the garden, sit in the sunshine & just be.

Reply from Dyanne Dayot, Registered Manager at White Lodge

What lovely feedback, thank you! I'll make sure everyone at White Lodge sees your comments as I know it makes a difference. We really appreciate you taking the time to write us a review. We are pleased to hear your mother was perfectly contented and that you are happy with the care she receives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda J (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in White Lodge for nearly 2 years now. Recently she wasn't well and needed to go to hospital for some investigations. On her return her care has been kind and patient and she is now back up on her feet. I can't compliment the team enough. I drop in unannounced a few times a week and
I have witnessed at first-hand how both the residents and visiting families are treated with kindness and respect and lots of cups of tea. My mum, who can be a tricky customer, says they are wonderful. We can't quite believe how lucky we were to chance upon this place. I have never seen an agency nurse. It's like a family, a home from home. Highly recommended.

Reply from Dyanne Dayot, Registered Manager at White Lodge

Thank you for your kind words and comments regarding White Lodge Care Home. It's our pleasure to care for your mum, and your kind words will be shared with the staff team. Kindest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark B (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in White Lodge for over 2 years now. I wrote a review some time ago, sharing my positive views on the care home and it is time for another.
I continue to be amazed at the dedication of the team and the attentive, loving environment created by them for my mum and all the residents.
In addition to this, whenever my family visits Mum, and my father goes almost every day, we are welcomed with open arms, and a cup of tea!
I know my mum is in a safe place for her. Although because of her Dementia, she is unable to verbally communicate, we are confident she feels comfortable and cared for by staff who respect her and work with her to meet her needs.
Thank you to all at White Lodge for all you do.

Reply from Dyanne Dayot, Registered Manager at White Lodge

Thank you for your lovely comments, they are very much appreciated. It's our pleasure to care for your mum. The whole of our team work very hard to make sure that all our residents, and their families, feel welcome and at home. Your kind words will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Siobhan H (Stepdaughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather came to White Lodge for respite care in March 2024 as he was living alone at home and kept falling due to his lack of mobility and onset of dementia, my sister and I lived a daily four-hour journey from him, which made it very difficult to visit regularly especially when he became so poorly.
He has since stayed permanently.
We came to look at White Lodge as it had been recommended and was under new management, it is such a lovely warm comfortable home, and the staff and new manager are excellent in their care and support, and we have peace of mind that my stepfather is being well looked after.
It is like home from home, very friendly and the residents have their own en suite rooms the garden is beautiful, highly recommend it.

Reply from Dyanne Dayot, Registered Manager at White Lodge

Thank you for your lovely review and kind words about White Lodge Care Home and our team of staff. It is our pleasure to welcome your stepdad into our home and it is lovely to hear that you are happy with our care for him. Your kind words will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan C (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the final two years of his life at White Lodge. The care which he received was exemplary. The staff were, without exception, caring, compassionate and very professional. We never had any concerns for his well-being. We would recommend White Lodge without reservation.

Reply from Dyanne Dayot, Registered Manager at White Lodge

Thank you so much for taking the time to leave a review for White Lodge Care Home. It was our pleasure to care for your father, and he will be greatly missed by all of us here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy T (Sister of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at White Lodge Care Home from the end of November 2022 until the end of December 2023. On coming out of hospital my sister needed ongoing care which unfortunately I was unable to supply. I had visited several Care Homes before choosing White Lodge. The staff and management team
are very warm and welcoming. They have provided an excellent standard of care and support, empathy and understanding for my sister even when she was in an uncooperative mood (due to her dementia). My sister loved singing and joining in with the various activities at White Lodge encouraged by the lovely staff members. It was a great relief to find such a brilliant care home for my loving sister in her final year of life's journey.

Reply from Dyanne Dayot, Registered Manager at White Lodge

Thank you for taking the time to write your review, especially at this time. It was our pleasure to care for your sister and for her to become part of the family here at White Lodge Care Home. I will pass on your feedback to the team and thank you for your appreciation of all the care we provided. Warmest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gabrielle E (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole family and all the friends who have visited my mother are delighted with the support and care she has received from staff at White Lodge. It is simply a delightful place - very attractive and comfortable with a feeling of home. Plenty of areas to relax in and enjoy.
I am so impressed with
the speed of anything that needs doing - doctor's appointments, chiropodist etc. and the follow-up is exemplary.
The food is very nice too and the grounds and views out across the countryside are unmatched in the area. White Lodge is so well situated.
Most of all every time I visit my mother says how wonderful, kind and respectful the staff are to her. She loves them. It gives us all the sense of peace and safety we were hoping for. White Lodge is a blessing!

Reply from Dyanne Dayot, Registered Manager at White Lodge

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to White Lodge for respite care in November 2023 and stayed!
It was a difficult time for us as a family as we always thought we could look after her.
Sadly she was living with Lewy body dementia and we struggled to cope.
White Lodge is the most warm and welcoming home that I have seen.
It
feels like a large family house. The rooms are large but cosy.
Communal areas inviting. Lovely gardens to enjoy in the summer.
The staff are so caring, aware of the resident's individual needs and quick to respond.
Lots of activities and also quiet spaces to enjoy.
I can only say that the understanding and support that the White Lodge team show my mother enables us to feel confident and secure in the knowledge that she is a cared for member of the white Lodge family.
Such a difficult decision to take when considering residential care for loved ones- I can only say that I sleep well at night now knowing that my mother is cared for by safe and gentle hands.

Reply from Dyanne Dayot, Registered Manager at White Lodge

Thank you so much for taking the time to share your positive experience at White Lodge Care Home. We are delighted to hear that you find our home lovely and appreciate our excellent care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter-in-law of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident at White Lodge for a year now and we are very pleased with the care and support he receives. The Staff are dedicated and extremely caring when dealing with him. The Staff also support us with any concerns we may have about my father-in-law and are always keen to
help and provide for his individual care/needs. The home is very relaxed and friendly and the staff always welcome us.
The home has a beautiful garden which he enjoys, either for exercise or just enjoying good weather. He is gently encouraged to join in with activities. The rooms, including his bedroom, are a good size and are cosy and well-furnished. We are really pleased to have found a home where he is well looked after, happy and safe.

Reply from Aleksandra Krawczynska, Registered Manager at White Lodge

Dear Susan. Thank you for your review. We take pride in supporting your father -in-law. I am glad to hear you are happy when visiting White Lodge. Thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane W (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly and caring home where we feel our father is being well cared for. Always made to feel very welcome and the staff are constant and always smiling. Very happy to know that he is in a very homely environment.

Reply from Aleksandra Krawczynska, Registered Manager at White Lodge

Dear Diane, thank you very much for your review. We are pleased to hear that you are all happy with what we are doing here at White Lodge. Thank you for your kind words and your smiles when you visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek B (Husband of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for ten months and settled in quickly due to the warm, friendly and homely atmosphere. The management and staff work effectively as a team and show great patience and care in meeting the needs of the residents.

Reply from Aleksandra Krawczynska, Registered Manager at White Lodge

Dear Derek, thank you for your review. I have passed your kind words on to the team. It is our pleasure to support your wife here at White Lodge. We hope she will enjoy many more years with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole H (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into White Lodge in March this year and I have nothing but praise for the wonderful staff who care for her there. Mum always has a smile on her face when I go in to visit. The home is comfortable and spotlessly clean. As visitors, you are made to feel so welcome.
I do not worry about
Mum as I know she is in very safe hands and if there is ever a problem the communication is brilliant. Would not hesitate in recommending to anyone needing this facility.

Reply from Aleksandra Krawczynska, Registered Manager at White Lodge

Dear Carole, thank you for your kind words. We are so proud to be able to support your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for White Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for White Lodge is calculated as follows: ( (92 Excellents x 5) + (3 Goods x 4) ) ÷ 95 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for White Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about White Lodge

What types of Care is White Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does White Lodge provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does White Lodge have?

There are 19 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at White Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is White Lodge to the centre of Marlow?

0.6 mile(s) as the crow flies, distance by road may be significantly further.