Belamie Gables has a Review Score of 9.5 (9.468) out of 10, based on 12 reviews in the last 2 years. Over all time Belamie Gables has 12 reviews.
Review from Patrick C (Son of Resident) published on 30 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jeanine, Deputy Manager at Belamie Gables
We truly appreciate your thoughtful review and kind words about our staff and premises. It means a lot to us to know that our efforts are making a positive impact on your experience. Your feedback inspires us to continue providing excellent service and to keep improving our facilities to ensure the residents comfort and well-being. If there is anything more we can do to further improve, please do not hesitate to let us know. Thank you once again for your support and for being a valued part of Belamie Gables Community.
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Review from Dennis F (Brother of Resident) published on 28 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jeanine, Deputy Manager at Belamie Gables
We are truly grateful for your recognition of our care staff's efforts. Maintaining cleanliness and ensuring a comfortable stay for your loved ones is always our top priority and it's wonderful to hear that our dedication is making a difference. Please don't hesitate to reach out if there's anything else we can do to further enhance their experience.
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Review from Vanessa G (Daughter-in-law of Resident) published on 15 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jeanine, Deputy Manager at Belamie Gables
Thank you so much for your kind words regarding the services we are providing for your mother-in-law. It truly means a lot to us to know that our efforts are making a positive impact on her well-being and comfort. Feedback like yours motivates our team to continue delivering the best care possible. We are also deeply grateful for your participation in our Christmas party. Having you join us added so much joy to the celebration and it was a pleasure to share the festive season with you and your family. Your presence helped make the event even more special for everyone involved. Thank you, once again, for your thoughtful feedback and for being such an important part of our community. If there is ever anything more we can do to support you or your family, please don't hesitate to let us know.
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Review from Tracy T (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Belamie Gables Office, Deputy Manager at Belamie Gables
Thank you so much for your kind and thoughtful feedback regarding the care and support provided to your mum. It means a great deal to our entire team to know that our efforts are making a positive difference. At Belamie Gables Care Home, we strive to create a safe, nurturing and compassionate environment for all our residents and hearing that you're pleased with the care your mum receives is incredibly rewarding. Your words serve as a testament to the hard work and dedication of our staff who truly care about each resident's well-being. If there's anything more we can do to enhance your mum's experience or support your family, please don't hesitate to reach out. We value your input and are here to ensure that your mum continues to feel comfortable and cared for. Once again, thank you for taking the time to share your feedback, it inspires us to keep doing our best every day.
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Review from M B (Friend of Resident) published on 9 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jeanine, Deputy Manager at Belamie Gables
Thank you so much for sharing such positive feedback about the care your friend is receiving at Belamie Gables Care Home. It truly means a lot to our team to know that we are making a difference in their life and providing the support and comfort they deserve. Our staff are dedicated to delivering compassionate and attentive care and hearing from family and friends like you reaffirms our commitment. I will make sure to pass on your kind words to the team as it will undoubtedly brighten their day. If there is anything more we can do to enhance your friend's experience or if you have any suggestions, please don't hesitate to let us know. Your input is invaluable to us. Thank you, once again, for taking the time to reach out.
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Review from A M (Friend of Resident) published on 6 November 2024
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Overall Experience
4.0 out of 5
Reply from Adam, Director at Belamie Gables
Thank you for your feedback. We look forward to provide regular newsletters with information on our activities/outings and improvements to the service that are planned. We have significant plans regarding the environment and bedrooms via planning permission being submitted to the council. Our deputy manager and activities lead are currently overseeing new menus being implemented according to the wishes expressed at the resident's meeting.
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Review from R W (Brother of Resident) published on 26 September 2024
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Overall Experience
4.0 out of 5
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Review from Anne P (Partner of Resident) published on 27 August 2024
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5.0 out of 5
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Review from Ken C (Husband of Resident) published on 2 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Amalia Mendoza, Registered Home Manager at Belamie Gables
Thank you for your kind and very encouraging review. It is a pleasure caring for your wife. We would be very happy to discuss with you any improvement you can recommend for activities inside and outside of the home.
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Review from Sheila G (Daughter of Resident) published on 1 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Adam, Director at Belamie Gables
Thank you for your kind review. We will shortly have some new features to keep you informed of, such as the family portal access, and we have already implemented our live feedback and quality assurance tracker to ensure we keep up the high standard of service for your mother.
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Review from M S (Son of Resident) published on 1 July 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Adam, Director at Belamie Gables
Thank you for your review. Regarding the improvement of facilities, we have had two planning permissions declined by the local authority and we intend to resubmit this in order to advance with plans (however this is taking a long time to achieve an approved scheme.) We continue to make internal improvements and this year, so far, have installed UPVC windows to all of the first floor, new side fence, a new upstairs wet room and are currently refurbishing the WC facilities. We intend to re-submit the revised planning application this month, in July 2024, and will keep you updated directly.
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Review from Sandhya G (Daughter-in-law of Resident) published on 1 July 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
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The Review Score of 9.5 (9.468) out of 10 for Belamie Gables is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.468 for Belamie Gables is calculated as follows: ( (75 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 141 Ratings = 4.468
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belamie Gables is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Feb 2018
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Job Title: Director
Joined: 2013
Adam has 17 years of experience in the Care Sector and has worked at the Director level for over 10 years.
He holds a BA in Business Management & Leadership and Level 3 in Information and Communication Technology. He is the the Director of Nadam Care Ltd the Provider since December 2013.
Job Title: Home Manager
Joined: 2024
Dedicated to the adult and social care industry since 2022, specializing in supporting the elderly with complex needs, palliative care service users, and young adults with learning disabilities.
Previously served as an Operations Coordinator for five years at a non-government facility, overseeing health and care treatment services for adults with complex needs. Brings a well-rounded skill set in care management, coordination, and hands-on support.
