Hilltop House

30 Hilltop Road, Twyford, Reading RG10 9BN
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1 Review
  • Hilltop House, Reading
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Care Provided by Hilltop House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 8 Service Users
  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Owner
  • Hilltop House Ltd
  • Person in charge
  • Janette Hiti (Manager)
  • Admission Criteria
    • Not registered for Dementia
    • Ages 18+
  • Room Information
    • Single Rooms (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Hilltop House Reviews (1)

Over all time Hilltop House has 1 review.

Overall Experience

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Date Published

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Review from Leanna F (Granddaughter of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My grandmother of 70yrs has recently left this care home after several years. To begin with (due to her mental condition) my Nan was very reluctant to move into Hilltop but after a while of getting used to change and the new staff she settled well and seemed happy. However as the years have passed our
family have noticed many flaws in the care this home provides and also staff conflict. Early on in 2016 my Nan broke her hip and fell very ill in hospital unfortunately there was no compassion from the manger or the owners of the establishment. There was a lot of conflict from staff towards the manager in particular that was made public and made us feel very uncomfortable. I don't believe the manager to be very professional, she was very abrupt and in my opinion quite false. There were also occasions where her commode wasn't emptied. I don't usually review anything but this was something that really upset our family and I wouldn't want anyone else to endure what we had to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hilltop House

What types of Care is Hilltop House registered for?

Older Person Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hilltop House provide?

Day Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Hilltop House have?

There are 8 Single Rooms.

What are the Facilities & Services at Hilltop House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hilltop House to the centre of Reading?

5.0 mile(s) as the crow flies, distance by road may be significantly further.