Murdoch House Care Home

1 Murdoch Road, Wokingham RG40 2DL
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9.6 65 Reviews
  • Murdoch House Care Home, Wokingham
Murdoch House Care Home is a renovated Tudor-style property that offers both residential and respite care, from a talented and efficient team of caregivers.

The home's policy is to appreciate the personal wishes and independence of residents, looking to empower their lifestyles throughout their retirement without falling short of care standards.

Murdoch House has well-planted gardens and a conservatory where residents enjoy relaxing during the summer weather, with relatives often welcome to join the home's meal nights and enjoy the company of their loved ones.

Murdoch House Care Home also offer short-stay respite care that can be booked up to a year in advance, which can be helpful when planning holidays and short breaks.

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Care Provided by Murdoch House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Christine Poulter (Manager)
  • Admission Criteria
    • We provide care for those who are funded by their Local Authority as well as those paying for their own care. For those paying for their own care, we now provide an indicative weekly fe
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Murdoch House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • It is important that you are able to maintain a social life and keep links with family, friends and community networks. Visitors are welcome at the Home at anytime. However, please be mindful that the Homes are ‘home’ to many people so ask that mealtimes and late night visits are treated with courtesy.


Murdoch House Care Home Reviews (65)

Total of 65, showing 21-40
9.6

Murdoch House Care Home has a Review Score of 9.6 (9.626) out of 10, based on 13 reviews in the last 2 years. Over all time Murdoch House Care Home has 65 reviews.

Overall Experience

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Date Published

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Review from Liz L (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so lovely at Murdoch House. Mum has been here for 4 years now and they all go over and above their call to help make her comfortable. I can’t thank them enough. They are all fantastic. A special shout out to one member of staff, in particular, who is an angel in disguise.

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Review from Mike M (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and obliging and can't do enough to make Dad safe and as comfortable as possible.

Reply from Olivia Shields, Marketing Assistant at Murdoch House Care Home

Thank you, Mike, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from C M (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had to relocate my mother, who is 99, I was worried about how she would adapt to the move. I need not have worried as everyone, from the manager and the rest of the staff, have been brilliant in making her feel at home and caring for her every need, including medical attention. They have shown
so much compassion, empathy and love to her and keeping in touch with us, especially with the COVID situation, on how she was coping with the changes. I think if ever I was in need of care in the future I could do not better than moving to Murdoch House. I am so thankful to all of the staff for their professionalism especially in this difficult time., Many thanks, Murdoch House, god bless. I can say no more!

Reply from Kristen Fitzgerald, Marketing Assistant at Murdoch House Care Home

Thank you for your comments about your recent experience at Murdoch House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a fantastic day.


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Review from Caroline E (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Murdoch House for just over two years. I looked at eight other homes before moving Mum and chose Murdoch House because of the friendly staff and homely atmosphere as soon as I walked in.
Mum was initially reluctant to move – believing that she did not need care – but she has settled
well and is very happy. I cannot fault the care and attention she has received; all the staff are so kind, dedicated and patient, and nothing is too much trouble. It is a relatively small home, with a core group of staff who have been there all the time that Mum has, so they know her (and the other residents) very well and this has certainly helped Mum. Communication has been brilliant, especially during the Covid crisis when visits weren’t allowed, and I receive regular updates. Equally, if I have any questions, I know I can just pick up the phone and the matter is resolved very quickly.
All in all, I wouldn’t hesitate to recommend the home.

Reply from Kristen Fitzgerald, Marketing Assistant at Murdoch House Care Home

Thank you, Caroline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Murdoch House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Clive J (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Murdoch House is a happy place and has contributed greatly to keeping Mum fed and well even though she had a couple of health issues.

Reply from Olivia Shields, Marketing Assistant at Murdoch House Care Home

Thank you, Clive, for your comments about your recent experience at Murdoch House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Steven S (Son of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Murdoch House for several weeks following a stay in hospital. I was very impressed with the standard of care Mum received and the staff kept in regular touch with me to keep me updated on Mum's progress.

Reply from Olivia Shields, Marketing Assistant at Murdoch House Care Home

Thank you, Steven, for your comments about your recent experience at Murdoch House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Debra P (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for nearly two years, and during all of that time, I cannot fault the staff for their dedicated and wonderful care they have given to mum. They have always been extremely welcoming to me, informative, friendly (but professional) and approachable. A core group of staff
have been consistent during the time mum has been with them - this has helped mum settle, build lovely relationships with them and feel happy - feels like a little 'family' around her.

Reply from Olivia Shields, Marketing Assistant at Murdoch House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Murdoch House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from J M (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been brilliant with my mum during the recent Covid crisis.
They formed a close knit and effective team to look after the residents at what was a very difficult time.
She was helped to cope with being confined to the home and not seeing relatives by their kindness and good will.
The
care workers treat her as a person and always find time to talk to her.
If we or she has a problem they take it seriously and try to solve it.

Reply from Olivia Shields, Marketing Assistant at Murdoch House Care Home

Thank you for letting us know how we are doing at Murdoch House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from Nevil B (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Murdoch House staff, management and carers have always been very friendly and accommodating when looking after my mother. I know my mother always feels comfortable about staying at Murdoch House when I tell her she is booked in for respite care. I would recommend Murdoch House to others.

Reply from Olivia Shields, Marketing Assistant at Murdoch House Care Home

Thank you, Nevil, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Chris W (Brother of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother resided at Murdoch House for the last two years of his life. During that time, he was cared for superbly by the dedicated, wonderful staff there. This meant that his last two years were spent in great comfort and dignity whilst his health was failing. For this, the family will always be extremely
grateful.

Reply from Jasmine Bracken, Marketing Administrator at Murdoch House Care Home

Thank you Chris for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Murdoch House Care Home. We understand how upsetting it must have been and are so pleased you felt that our team lived up to expectation and treated your brother with dignity and the compassion he deserved during his time at our home. We hope that his time at Murdoch House did see some friendships flourish with both the Care team and residents. Thank you again Chris, and if there is anything more we can do please do not hesitate to reach out.


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Review from M H (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed at Murdoch House for the last 7 weeks of his life. He was made very comfortable and looked after very well. It was no trouble when he wasn't eating due to his cancer. They offered him whatever he fancied eating. He had a lovely room that had doors that opened into the garden.

Reply from Jasmine Bracken, Marketing Administrator at Murdoch House Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Murdoch House Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Dad with dignity and the compassion he deserved during his time at our home. We hope that his time at Murdoch House did see some friendships flourish with both the Care team and residents. Thank you again.


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Review from Margaret W (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant although overworked.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Murdoch House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Grace L (Respite Resident) assisted by family/friend published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have stayed at Murdoch House twice, once in May and December 2018. On each occasion, I was met by friendly staff and management. I was treated with courtesy, dignity and respect. Although I was only there on respite care, I was treated as one of the permanent residents. I would definitely stay there
again and recommend it to any of my family and friends. Keep up the good work you are doing.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you, Grace, for letting us know how we are doing at Murdoch House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from Margaret G (Resident) assisted by family/friend published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, day or night. Nothing is too much trouble. Food is lovely.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Roy C (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent service and the staff have all been lovely.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you, Roy, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Karl M (Grandson of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed by the friendly atmosphere. The staff are kind, the building clean and fresh. My relative has a great diet and likes the food. My relative has a great diet and likes the food. Her room is tidy and inspected regularly. The level of care is first class. Thank you.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you, Karl, for your comments about your recent experience at Murdoch House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Anne B (Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault my stay at Murdoch House. I have had kindness, courtesy, met interesting people, support when needed, been treated with dignity.
The food has been excellent. I have enjoyed all my meals, I have had some wonderful company.
The activities program was very interesting. I have had some
visitors and read my book. All the staff have been interested in me.
My room has been very clean and tidy.
My stay has been very good value for money, I have enjoyed meeting others and listening about their lives.
My interaction with all the staff has been excellent.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you, Anne, for your feedback following your recent experience at Murdoch House Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from David R (Respite Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff extremely helpful on arrival and during my two-week stay.
Told about facilities available which met my needs.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you, David, for sharing your experience during your recent stay at our home. We are pleased to hear it was so positive and hope to see you again soon. Take care!


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Review from C J (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff organised the good daily routine for residents. A warm friendly atmosphere, a safe environment for residents. My mother feels safe and well cared for which leaves her with no worries she feels it is her home.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you for your comments about your recent experience at Murdoch House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Mike F (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic. The home has a lovely homely feel. Mum is very well looked after.

Reply from Ronnie Cavanagh, Marketing at Murdoch House Care Home

Thank you, Mike, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Murdoch House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Murdoch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Murdoch House Care Home is calculated as follows: ( (109 Excellents x 5) + (34 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 155 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Murdoch House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Christine Poulter

Job Title: Home Manager

Christine has been in the care sector for over 30 years. She loves seeing the bond between the residents and the team, and all of the fun that they have.


She began her career in care as a cook. She went on to become a carer and gain her NVQ qualifications. She got her first position in management in 2014. She is very proud of receiving a ‘Good’ CQC rating in the last two homes that she has managed.


During her spare time, Christine enjoys reading, travelling and being with her granddaughter. She had previously skydived and had learnt to drive a bus.


Words of encouragement for someone looking for the right care home would be: “Look for somewhere that feels like an extended home. Look out for staff that are happy in their work.”