Sonning Gardens Care Home - Avery Collection
Old Bath Road, Sonning,
Reading
RG4 6TQ
The home is open 8.00am - 8.00pm, outside of these hours visitors will need an access code.
There is an onsite car park with dedicated visitor parking spaces.
Sonning Gardens Care Home - Avery Collection has a Review Score of 9.6 (9.601) out of 10, based on 37 reviews in the last 2 years. Over all time Sonning Gardens Care Home - Avery Collection has 124 reviews.
Review from Patricia S (Resident) published on 6 March 2025
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Overall Experience
4.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
We are so happy that you enjoy living here with us as a valued member of our community.
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Review from Derek S (Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
We love chatting with you and are so delighted that you are happy here.
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Review from Lawrence D (Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
You are a central part of our community here in the home and we are pleased to know you are happy here.
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Review from Patricia W (Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
You are a lovely lady and we are delighted to have you as part of our home community.
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Review from L H (Daughter of Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you for your feedback and we are so pleased that your Mum is doing well. We have had a number of staff retire this year after many years of service so they deserve a rest! We are busy recruiting and have already filled some posts.
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Review from Mary R (Resident) published on 6 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
We love you here and you have made such good friends and you are a central part of our community.
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Review from N W (Daughter of Resident) published on 6 March 2025
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Overall Experience
4.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you so much for taking the time to write us a review and for your kind words. Your Mum is a valued member of the community and we love having her here.
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Review from T P (Daughter of Resident) published on 3 March 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you for the lovely feedback for the staff and the home. We will relay your comments to the chef and ask him to have a chat with your Dad to see if we can come up with some options that might suit him better.
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Review from H W (Daughter of Resident) published on 25 February 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you for taking the time to write a review and the team really appreciates your kind comments.
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Review from N W (Son of Resident) published on 23 December 2024
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5.0 out of 5
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Review from J W (Wife of Resident) published on 3 December 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
We are so pleased that your husband has settled and become part of our community. Thank you for taking the time to give us this review.
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Review from D P (Husband of Resident) published on 25 November 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you for your review. The whole team, and the dementia care team in particular, are really touched by your kind words.
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Review from Rhonda C (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
We are glad that we were able to support your family through this difficult time and that your dad had peace and space to be with his family.
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Review from Steven H (Son of Resident) published on 11 September 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
We value the feedback we receive from our residents and family members, so thank you for taking the time to complete this review. It has been a pleasure to have your mum as part of our community, always ready with a smile and some conversation.
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Review from Ann J (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you for taking the time to write a review for us and we are delighted that your Dad is happy and thriving in our community. We all agree that our community is made better by having your Dad as a resident in our home.
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Review from D B (Son of Resident) published on 30 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you for taking the time to complete a review of our home. It is so important for the team to get feedback to ensure we can deliver the best possible service and your kind words will be shared with the team.
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Review from P M (Son of Resident) published on 6 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you for taking the time to give us a review and we are delighted that you and your mum are happy with the care she receives.
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Review from Bridget C (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from P N (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from Gillian B (Wife of Resident) published on 1 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection
Thank you so much for your review. We were privileged to care for him and meet his family during his time with us.
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The Review Score of 9.6 (9.601) out of 10 for Sonning Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.601 for Sonning Gardens Care Home - Avery Collection is calculated as follows: ( (282 Excellents x 5) + (118 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 424 Ratings = 4.601
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sonning Gardens Care Home - Avery Collection is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jun 2018
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Job Title: Home Manager
Joined: 2018
I have worked in Sonning Gardens since 2018, first as Deputy Manager and now as Home Manager. Previously I worked in the NHS as a District Nurse, Community Nurse Practice Educator, Independent Nurse Prescriber and Community Nurse Manager. I have a number of nursing qualifications and an MA in Health and Nursing Care.
My passion has always been caring for people in their own homes and supporting my team to be the best they are in their chosen careers. Working at Sonning Gardens is the perfect environment for me as our residents and staff are all in one beautiful home, set on lovely grounds. I especially love Christmas at Sonning as our home is magical with all the pretty decorations and lights.
When not at work I enjoy tending my flowers and vegetables, visiting National Trust properties and taking trips to the coast when possible. When I get a quiet evening in I enjoy a good murder mystery with a glass of wine.
Job Title: Deputy Manager
Joined: 2022
I am delighted to be part of the team at Sonning Gardens. Working as a Deputy Manager, I have the privilege to support the team and the Home Manager with my clinical knowledge and experience.
I started my career 16 years ago as a qualified nurse. My career started in acute hospital settings where I worked for 8 years before I moved to the UK and worked in the care home sector. I have worked in various capacities including RGN, Unit Manager, Senior Nurse and now Deputy Manager. I joined the team at Sonning Gardens just over a year ago as an RGN and moved up to Deputy manager after 6 months.
Caring for the elderly and the vulnerable is a part of my culture and becoming a nurse just made that a lot more profound. I believe people deserve to live their lives to the fullest despite their circumstances and this is what I see happening every day at Sonning Gardens. I am proud to be part of it all.
In my free time, I like to take long walks, travel and be with my family.
Job Title: Client Liaison Manager
Joined: 2022
I joined Sonning in August 2022 having managed a private health club for 8 years.
I have always enjoyed working with senior populations and was closely involved in organising memberships, and activities and applying for funding for exercise programmes for the over 65's in my last job, so the move into care seemed entirely natural.
The team at Sonning are supportive of each other and takes pride in ensuring that our residents can have enjoyable and fulfilled lives in our home.
I find it immensely rewarding to work with families to work out the best care solutions for their loved ones.
In my spare time, I enjoy walking my cocker spaniel, Dudley, gardening and travelling in our campervan.
Job Title: Dementia Care Manager
Joined: 2021
I started in the care industry 8 years ago after finishing university and jo9ined Sonning in 2021 as the Dementia Care Manager.
I have always enjoyed helping people and have a real passion for dementia care and making a difference in our residents daily lives.
As the manager of Woodlands, I support my team to provide excellent, person-centred care to all our residents, providing meaningful engagement during the day.
Another passion of mine is animals and I have two mini dachshunds who enjoy coming to work with me. The residents enjoy stroking them and watching Poppy and Peach playing balloon tennis!
Job Title: Residential Care Manager
Joined: 2016
My full name is Cesar Ian Duldulao, but everyone calls me Ian.
I originally joined the home in 2016 as a Senior Carer in reminiscence. I then worked my way up to Dementia Care Manager and subsequently transferred to Residential Care Manager in March 2023.
My background is in nursing, and I have worked for the last 16 years in social care. I relish providing care for people in a dignified and respectful way when they need it most. I am privileged to work with and be part of such an amazing team, who brings so much joy and happiness to the residents we care for. My passion and goal in life are to care for others and support them to live well with their Dementia.
In my spare time, I enjoy cooking, cycling and spending time with my family.
Job Title: Well-being and Activities Co-ordinator
I manage the wide range of clubs, hobbies, entertainers, live music, outings, guest speakers and exercise classes we have on offer at Sonning. With input from the residents, my team also holds regular family events and social evenings. Having such a variety allows the residents to pick and choose what they wish to be involved in.
