Review from Juliet H (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience

My mother has been at Sunrise of Sonning for over two years, and she has been happy and well cared for throughout this time.
During the recent Covid outbreak, staff did everything possible to ensure continuity of care for the residents despite the difficulties of running Sunrise with limited staff.

Families were kept informed through regular online meetings with the manager and other key staff. I have every confidence in their ability to keep residents safe and would definitely recommend Sunrise to anyone looking for quality care for their elderly relative.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Here at Sunrise of Sonning, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words; these will be shared with the team, and we look forward to welcoming you back to our home soon.

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Review from Helen G (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience

Sunrise is fantastic, with excellent care and consideration to both the residents and their families. They have been wonderful during the Covid situation, and I cannot fault them with their organisation, safe and caring updates and flexibility during my mothers stay with them.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Here at Sunrise of Sonning, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.

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Review from Sandy S (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience

My Mum has been at Sunrise for the last 12-years. We have had a great relationship with all the staff, many of whom have been there for as long as Mum has, and we are delighted with the superb standard of care she has received there.
There have been many medical challenges over the years and the staff

at Sonning have always gone the extra mile to ensure that Mum is safe and well.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Sonning, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Margaret W (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience

My mother has just celebrated her 100th birthday at Sunrise of Sonning, and they really pulled out all the stops to ensure that Mum had an excellent day. Due to Covid-19 restrictions, she was unable to have her family and friends around her, but Sunrise staff worked with our family to facilitate a conference

call with family and to play a specially compiled video from family and friends. Sunrise staff decorated the home provided a beautiful cake and a great atmosphere and toasted Mum's good health. She couldn't have had a better day. The general manager even made sure she was looking her best and gave her a makeover, which delighted my Mum. The carers and activity staff all made a fuss of her and made her feel a million dollars. Thank you Sunrise.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Our activities team here at Sunrise of Sonning have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Andrew L (Son-in-law of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience

My mother-in-law was a happy and established member of the Sonning Sunrise community before the onset of COVID-19. This pandemic has been handled in a highly professional and compassionate manner, with great and caring teamwork. Consequently, my mother-in-law continues to be a happy resident, enjoying

life as much as she can. We have had a great drive-through visit, my wife has visited in-person twice and I have managed to also visit. Everything was brilliantly orgnanised. All members of staff, from members of the management to those in every type of other post, are invariably friendly, welcoming, caring and utterly professional. My mother-in-law considers Sunrise to be her happy and safe home, appropriate for the current stage of her life. I would unhesitatingly recommend Sunrise at Sonning to anyone in the Thames Valley considering the care of their relatives. Sunrise has meant my partner and I can be sure that our beloved relative is well cared for in the best environment possible.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Here at Sunrise of Sonning, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Wendy S (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience

My father has been in Sunrise of Sonning for the last three and a half years - during that time he has been looked after to the highest standard by staff who have dealt with him with the most compassion, understanding and love.
Each resident is treated as an individual to reflect their specific needs

to ensure the best quality of life.
During COVID when families have been unable to visit and with all the added strains that the virus has created the staff have been amazing.
Sadly my father passed away recently and the love and care that the staff showed him in his dying hours was such a comfort to all the family especially due to COVID that we could not be with him.
After visiting several homes before choosing Sunrise for my father I would say that Sunrise may be a little more expensive but worth every penny.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Sonning – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this extended to family members and friends.

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Review from Tom H (Husband of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience

This has been a very difficult time for all concerned. I continue to be grateful and impressed by the care and attention both my wife and I have received. All levels of staff have been excellent and so caring. Communication has also been very good and I have been updated regularly and comprehensively,

this has made it much easier for me to understand the need to take all the safety measures which have been effectively and efficiently introduced. Life has been somewhat miserable being unable to visit my wife as regularly as I did before lockdown but I feel everything has been managed as well as it could be in the circumstances. My grateful thanks to all concerned.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Sonning and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Anne S (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

Thank you to all the caring staff at Sunrise and for arranging the wonderful 45-minute visits.
I live in Shropshire and had not seen my mum since February apart from the Facetime calls which you have kindly arranged once a week which I really appreciate.
It is so much easier to communicate with mum

being able to see me.
Last Thursday, 16th July, I spent a very precious 45-minutes in the garden of Sunrise with mum.
The visit was very well arranged, and we were given clear instructions with the PPE provided.
Mum was waiting for me, and we had such a lovely time together.
Thank you so much. It was a wonderful idea, and I am sure it means a lot to all who can take this opportunity.
Thank you also for all the wonderful care you give to your residents.
I know that mum is very comfortable and is well cared for, which is so reassuring.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Here at Sunrise of Sonning, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from M A (Respite Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience

Following a fall which resulted in a fractured sternum. My stay at Sunrise has been a good experience. Following a fall and heart-stopping in hospital, I had a pacemaker implanted. I came to Sunrise to recuperate. Unfortunately, due to the political/health situation currently, I have cut short my stay

a little, to be sure of returning home! The country is very unsettled at present and I feel it is time for me to return home. All the staff has been very kind and helpful during my stay.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Sonning. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.

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Review from Ann S (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

Overall the care is very good and all the carers are very kind and caring. However, I feel they are understaffed and very inexperienced to look after someone as dependent as my mum. We do have, in addition, a private carer in the afternoons. Without this, my mum would be alone for long periods and possibly

her needs would not be met as they are now.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from E S (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

Excellent in all areas of the organisation. All the staff are friendly, helpful, caring and very approachable. My friends and family are very impressed by the level of care and comfort that I am receiving. I was living alone before coming here and I now feel part of a larger family and I am no longer

lonely.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Sonning. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Cynthia P (Wife of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

Without exception, all the staff, from senior management to the youngest assistants, are welcoming, efficient and above all, caring, not only of their residents but also of their families and friends who visit them. The medical care is excellent, the food hygiene and cleanliness are all very good. I

have cared for my husband for two years and I know how difficult it can be to be patient while attending to his needs, but the staff are always pleasant and caring and he counts them as friends.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

The team here at Sunrise of Sonning would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home and we are glad to have made a difference to your husband’s life.

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Review from M G (Son of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been at Sunrise for eighteen months and their care of her has been very good. The staff are friendly and attentive and the quality of the food has recently improved with a new chef - her only real issue.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Sonning we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from N B (Private Carer of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

I have found all the team are helpful and are willing to listen when concerns arise. Easy to talk to and willing to listen and act on any issue which may arise. Always polite and eager to help. A happy team who work with a smile.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Sunrise of Sonning appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your friend has settled in well.

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Review from S H (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

We can't find anything to fault, mum is very happy here.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Here at Sunrise of Sonning, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from V M (Wife of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience

Noticeably raised standards since last had a relative at Sunrise, led by management with "finger on the pulse". Happy caring team of staff with professional nursing personnel.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Here at Sunrise of Sonning, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from P D (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

Standard of care good, staff attentive and helpful. Very satisfactory overall.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

The team here at Sunrise of Sonning would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.

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Review from Fiona B C (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience

My mother spent the last year of her life in Sunrise. She had been slowly deteriorating at home, dementia, eyes and hearing all proving too difficult to manage by herself. The home is more like a hotel than a home, a cafe and beautiful garden both made visiting a pleasure rather than depressing as can

be the case. Settling into a new environment was always going to be daunting but all the staff at Sunrise were hugely welcoming and encouraging. However it is the last few months where the staff really came into their own - their communication with the family, the GP, hospital and community care team was incredible. At every stage of her decline, a system was immediately in place to cope and her immediate care team were patient, caring, loving and professional. They literally could not do enough to make her comfortable, happy and cared for.
Our family are extremely grateful, thank you.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Sonning – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Linda J (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

Sunrise is a wonderful care home - the manager and staff are friendly, caring and treat everyone with the utmost respect and dignity. There are lots of well-organised activities and excellent entertainment every day, and I have noticed a significant improvement in my mother's well-being and emotional

state. Her individual care is provided by a small team of three carers with whom she has developed a close relationship with. The only negative aspect is that being a large care home and part of an international group there is always the underlying commercial aspect.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Alex M (Daughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience

Sunrise of Sonning has been an excellent care home. Our mum was very angry, confused and scared when she first arrived due to Alzheimer's.
Through excellent care and support, mum has been able to slowly and carefully become used to her new way of life. She now is very content and enthusiastically

joins in with all the great activities and trips provided. Staff have shown a very high level of kindness to her but also to our family. Any concerns or requests we have are always instantly dealt with and we are regularly contacted if there is anything mum needs or that they are concerned about.

Reply from Carmela Magbitang, General Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Sonning Gardens Care Home - Avery Collection

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Funding & Fees Guide for Sonning Gardens Care Home - Avery Collection

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