Sonning Gardens Care Home - Avery Collection

Old Bath Road, Sonning, Reading RG4 6TQ
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9.6 124 Reviews
  • Sonning Gardens Care Home - Avery Collection, Reading
At Sonning Gardens Care Home, they deliver comprehensive care services, encompassing residential care to support individuals in their daily activities, nursing care for those requiring intensive, longer-term assistance with medical conditions, specialised dementia care based on the ReConnect approach, and short-term respite care. Couples or companions seeking to continue their care journey together are warmly welcomed to the facility.

Their highly qualified care team administers all the support services, driven by a passionate commitment to ensuring residents receive tailored care appropriate to their individual needs. Following a care philosophy centred on personalisation, the team develops and regularly reviews personalised care plans for residents throughout their stay.

Situated in Sonning, this purpose-built care home occupies two and a half acres of beautifully landscaped grounds, providing an ideal setting for elderly individuals seeking a fulfilling life with the necessary care. The facility offers a range of homely accommodation options, including single rooms with en-suite facilities and shared rooms designed for couples.

They take pride in offering residents top-notch facilities, including a restaurant and a hair and beauty salon. Their commitment is to create an environment where residents feel akin to staying in a luxury hotel rather than a conventional care home. Sonning Gardens Care Home provides a beautiful way for individuals to spend their retirement years.

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Care Provided by Sonning Gardens Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Johnstone (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (21)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Sonning Gardens Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £2,872
    • Self-Funded Residential Dementia Care £1,685 – £2,693
    • Self-Funded Nursing Care £1,568 – £4,083
    • RESPITE Self-Funded Residential Care £1,525 – £3,208
    • RESPITE Self-Funded Residential Dementia Care £1,868 – £2,868
  • (these prices are only a guideline, please contact Sonning Gardens Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open 8.00am - 8.00pm, outside of these hours visitors will need an access code.


  • Parking

  • There is an onsite car park with dedicated visitor parking spaces.


Sonning Gardens Care Home - Avery Collection Reviews (124)

Total of 124, showing 101-120
9.6

Sonning Gardens Care Home - Avery Collection has a Review Score of 9.6 (9.601) out of 10, based on 37 reviews in the last 2 years. Over all time Sonning Gardens Care Home - Avery Collection has 124 reviews.

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Review from Paul E (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has provided a level of care above excellent. This care extended my mother's life and is now extending my father's life. It is the best home I have ever seen and I used to inspect these types of premises for various London boroughs.
Staff provide an above excellent level of support and care.
The value of this type of premises is reasonable in relation to the overall package of support provided to the residents. I am very thankful we found this service provider. Merry Christmas.

Reply from Marketing, Digital Marketing Executive at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team.


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Review from Sarah P (Niece of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle lived at Sunrise of Sonning for three years before his death this November. The care and attention he received for the whole of the 3 years was excellent and particularly so far his last month. The carers are all very good indeed and the surroundings very pleasant. Sometimes the food could
be a wee bit better. My mother in law is also at Sunrise in Sonning and is always receiving excellent care. The communication between the nursing staff and myself was excellent too. I couldn't really fault anything.

Reply from Marketing, Digital Marketing Executive at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team.


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Review from M B (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is generally excellent and the environment, both communal and rooms/suite is generally 5 star hotel. The high cost is thus value for money.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team


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Review from Michael S (Son of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was extremely reticent about changing her lifestyle to one where she would rely on others for her daily needs, but since moving to Sunrise, with few exceptions, she has settled in and is now very happy to be living in this community. It has given my siblings and I a great deal of comfort
to see Mum so happy and surrounded by both caring staff and vibrant company.
The staff are attentive and concientious, and have enough time to answer any and all questions from my family, and have created a stimulating environment of friendly people for my mum.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team


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Review from A L (Granddaughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly staff. Excellent care. The home is very clean and is always kept at a high standard.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team


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Review from S B (Daughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well run care home (nursing) where there is a genuine interest in and care for residents.
The nursing care for my mother has been first class.
There is very little turnover of staff and they are all wonderful without fail. The care and attention given to my mother has stabilised
her condition. I have every confidence that she is being well looked after all the time. The adherence to proper policies and processes is consistent and excellent. I am hopefully grateful to management, nurses and carers here. Could not ask for more.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team


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Review from A C (Granddaughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana has been at Sunrise for a few months now and each time I see her, I notice how happy she seems to be.
She has made quite a few like-minded friends and always seems to have enjoyed some sort of activity during the day....hand pampering was lovely apparently!
The food is good quality with plenty
of choices and the staff always seem to have a smile on their faces.
Most importantly, the care she receives is fantastic and both my Mum and I are confident that we made the right choice in her living at Sunrise.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team


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Review from Patricia A (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here and I like living here.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team


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Review from E G (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No complaints what so ever.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team


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Review from Evelyn J (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Plenty of activities freely available. Pretty rooms. Friendly, caring and happy staff.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team


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Review from S K (Friend of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been with Sunrise for about 3 months now. She says this is the best decision she has made. She is looked after really well and is enjoying making new friends. I can't wait to hopefully move in myself one day.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives and look forward to welcoming you in the future.
The Sunrise of Sonning Team.


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Review from Sue C (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Sunrise of Sonning soon after it opened. Sunrise looked after Mum for four years and Dad for seven years. The staff there are very kind and considerate to residents and their families. I cannot fault the care given. It is obvious that most of the staff are carers because they
genuinely love their work and the residents - so much so that when a resident dies staff are very genuinely upset and are keen to attend funerals, even when off duty.


Naturally, the primary objective for staff is to care for residents - and that is what they are good at. Some of them are less gifted at administration and communication, however, we understand as that isn't why they are there.


After its early years of frequently changing management staff, Sonning is now in a stable period of good, consistent management. I would gladly recommend it. It has the comforts expected of a good hotel, with the high standard of care that you would expect for your loved one.


Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team.


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Review from Nigel A (Son-in-law of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Sonning came highly recommended at a time when my 86-year-old mother-in-law needed care urgently. We were concerned about moving her out of her home, but from day one, she took to life at Sunrise of Sonning with great enthusiasm and is very happy. All aspects of her care are delivered professionally
but with great sensitivity and compassion. I cannot speak highly enough of the care that Sunrise of Sonning provides.

Reply from UK Marketing, Marketing Assistant at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Sonning.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Sonning Team.


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Review from Ruth T (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is about as good as it can be. The building is in lovely grounds which are very well maintained. The reception desk is welcoming. A bistro is available, all with good food and drinks to friends and relatives at all times and they are well replenished. The room which my mother lives in
is bright and airy and kept clean and neat. The carers are warm and friendly, attentive and generous and generally prompt in their response to a call. The nurses are kind, patient and show a genuine interest in my mum and contact the family as and when necessary. Although my mum is not mobile and cannot attend many activities, she is included where possible and enjoys doing word games etc.

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Review from Colin C (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members are polite, friendly and welcoming. The carers are attentive to family concerns and where practicable and possible assist in resolving issues. The nursing staff and carers are proactive, supportive and flexible to his family's approaches. Whilst the food is not always up to standard,
the kitchen staff do a very good job in supporting the residents. My father recently moved rooms and we feel that an air conditioning problem took too long to sort out.

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Review from Carter M (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible facilities. Caring staff. Happy Place.

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Review from Elizabeth B (Daughter-in-law of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting with the manager we have been totally delighted by the professionalism and the outstanding care my mother in law has received. It was a difficult decision to move her from Cornwall but she is much happier in her new home and we have been able to see improvements following her
stroke. The staff have all been brilliant and nothing is too much. Any concerns are addressed immediately and all the staff show real care and involvement in the community. If has lifted a weight off our shoulders. We thank them.

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Review from Colleen S (Wife of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the four carers who welcomed him at the door, to the bowl of fresh raspberries always at this bedside, he felt welcomed and cared for. Richard needed a lot of help and this was always given. We, his family, felt part of the team and we all agreed that Richard lived in a 5 star hotel! The food was
very good with choice of menu, and the staff were always willing to make alternative if the resident asked for it. To quote Richard after a two week stay 'I am very happy here' - what more can I say? I have already mentioned 'Sunrise' to many elderly friends and I would be very happy to talk to anyone who may be considering becoming a resident.

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Review from Susan C (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise provides a kind, caring environment, staff work very hard and are so welcoming. I cannot find fault in anything, staff, activities, care, food, cleanliness, basically a high level standard in all categories. Sunrise is a prime example of what all nursing/care homes should be like.

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Review from Jill J (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Sunrise in October 2014 and really it was only the nursing function that needed improvement. However, since the appointment of the new General Manager and new team the establishment is simply out of this world. The staff are fabulous, the facilities 5 star and my family are
safe in the knowledge our Mum is happy and superbly card for. When Mum said it was good to be home after a particularly stressful day at hospital, it was the pivotal moment.

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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Sonning Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Sonning Gardens Care Home - Avery Collection is calculated as follows: ( (282 Excellents x 5) + (118 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 424 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sonning Gardens Care Home - Avery Collection is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Susan

Susan Johnstone

Job Title: Home Manager

Joined: 2018

I have worked in Sonning Gardens since 2018, first as Deputy Manager and now as Home Manager. Previously I worked in the NHS as a District Nurse, Community Nurse Practice Educator, Independent Nurse Prescriber and Community Nurse Manager. I have a number of nursing qualifications and an MA in Health and Nursing Care.


My passion has always been caring for people in their own homes and supporting my team to be the best they are in their chosen careers. Working at Sonning Gardens is the perfect environment for me as our residents and staff are all in one beautiful home, set on lovely grounds. I especially love Christmas at Sonning as our home is magical with all the pretty decorations and lights.


When not at work I enjoy tending my flowers and vegetables, visiting National Trust properties and taking trips to the coast when possible. When I get a quiet evening in I enjoy a good murder mystery with a glass of wine.


Mwila

Mwila Muma

Job Title: Deputy Manager

Joined: 2022

I am delighted to be part of the team at Sonning Gardens. Working as a Deputy Manager, I have the privilege to support the team and the Home Manager with my clinical knowledge and experience.


I started my career 16 years ago as a qualified nurse. My career started in acute hospital settings where I worked for 8 years before I moved to the UK and worked in the care home sector. I have worked in various capacities including RGN, Unit Manager, Senior Nurse and now Deputy Manager. I joined the team at Sonning Gardens just over a year ago as an RGN and moved up to Deputy manager after 6 months.


Caring for the elderly and the vulnerable is a part of my culture and becoming a nurse just made that a lot more profound. I believe people deserve to live their lives to the fullest despite their circumstances and this is what I see happening every day at Sonning Gardens. I am proud to be part of it all.


In my free time, I like to take long walks, travel and be with my family.


Sarah

Sarah Townsend

Job Title: Client Liaison Manager

Joined: 2022

I joined Sonning in August 2022 having managed a private health club for 8 years.


I have always enjoyed working with senior populations and was closely involved in organising memberships, and activities and applying for funding for exercise programmes for the over 65's in my last job, so the move into care seemed entirely natural.


The team at Sonning are supportive of each other and takes pride in ensuring that our residents can have enjoyable and fulfilled lives in our home.


I find it immensely rewarding to work with families to work out the best care solutions for their loved ones.
In my spare time, I enjoy walking my cocker spaniel, Dudley, gardening and travelling in our campervan.


Megan

Megan Godin

Job Title: Dementia Care Manager

Joined: 2021

I started in the care industry 8 years ago after finishing university and jo9ined Sonning in 2021 as the Dementia Care Manager.
I have always enjoyed helping people and have a real passion for dementia care and making a difference in our residents daily lives.
As the manager of Woodlands, I support my team to provide excellent, person-centred care to all our residents, providing meaningful engagement during the day.
Another passion of mine is animals and I have two mini dachshunds who enjoy coming to work with me. The residents enjoy stroking them and watching Poppy and Peach playing balloon tennis!


Ian

Ian Duldulao

Job Title: Residential Care Manager

Joined: 2016

My full name is Cesar Ian Duldulao, but everyone calls me Ian.


I originally joined the home in 2016 as a Senior Carer in reminiscence. I then worked my way up to Dementia Care Manager and subsequently transferred to Residential Care Manager in March 2023.


My background is in nursing, and I have worked for the last 16 years in social care. I relish providing care for people in a dignified and respectful way when they need it most. I am privileged to work with and be part of such an amazing team, who brings so much joy and happiness to the residents we care for. My passion and goal in life are to care for others and support them to live well with their Dementia.


In my spare time, I enjoy cooking, cycling and spending time with my family.


Georgina

Georgina Williams

Job Title: Well-being and Activities Co-ordinator

I manage the wide range of clubs, hobbies, entertainers, live music, outings, guest speakers and exercise classes we have on offer at Sonning. With input from the residents, my team also holds regular family events and social evenings. Having such a variety allows the residents to pick and choose what they wish to be involved in.