Warren Lodge has a Review Score of 10 (9.957) out of 10, based on 53 reviews in the last 2 years. Over all time Warren Lodge has 129 reviews.
Review from Jayne B (Granddaughter of Resident) published on 8 July 2022
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Review from Justine A (Daughter of Resident) published on 30 June 2022
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Review from S I (Granddaughter of Resident) published on 29 June 2022
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Review from Andrew C (Son of Resident) published on 28 June 2022
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Review from M F (Resident) published on 7 June 2022
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Review from Josie E (Wife of Resident) published on 4 June 2022
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Review from Karen D (Daughter of Resident) published on 3 May 2022
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Review from Steve B (Son-in-law of Resident) published on 28 April 2022
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Review from Maria W (Daughter of Resident) published on 25 April 2022
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Review from John C (Resident) published on 4 April 2022
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Review from Jennifer C (Resident) assisted by family/friend published on 4 April 2022
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Review from Ronald A (Husband of Resident) published on 24 February 2022
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Review from Lorraine J (Niece of Resident) published on 22 February 2022
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Review from Anita S (Niece of Resident) published on 13 January 2022
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Review from Fiona C (Daughter of Resident) published on 29 December 2021
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Review from C M (Sister-in-law of Resident) published on 10 November 2021
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Review from Julie B (Daughter of Resident) published on 27 October 2021
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Review from J D (Wife of Resident) published on 28 September 2021
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Review from James H (Son of Resident) published on 23 September 2021
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Review from N H (Daughter of Resident) published on 31 August 2021
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The Review Score of 10 (9.957) out of 10 for Warren Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 53 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.957 for Warren Lodge is calculated as follows: ( (598 Excellents x 5) + (27 Goods x 4) ) ÷ 625 Ratings = 4.957
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Warren Lodge is based on 53 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 53 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Jul 2021
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Job Title: Home Manager
I am extremely passionate about delivering exceptional person-centred care to our residents and ensuring the highest standards of care are met. My background has been in healthcare, and the most rewarding aspect has been to lead by example in providing excellent service with quality dignity and choice. I am proud to be the Home Manager and thoroughly enjoy working with our residents, their families and the entire care team at Warren Lodge Care Centre.