Hairdressing and professional foot care are not included in the fees.
Wild Acres has a Review Score of 9.8 (9.807) out of 10, based on 59 reviews in the last 2 years. Over all time Wild Acres has 90 reviews.
Review from Linda P (Niece of Resident) published on 5 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review us we are delighted to hear that you are happy with the home.
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Review from Ian P (Relative of Resident) published on 5 March 2025
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review us, we are delighted with the feedback. We pay great attention to the cleanliness and infection control standards of the home. Thank you for the top marks.
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Review from David C (Husband of Resident) published on 21 February 2025
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you for taking the time to review us. We are delighted to hear that you are happy with the care that your loved one is receiving. We really do appreciate your kind words.
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Review from C R (Son-in-law of Resident) published on 10 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review us, we are very pleased to hear that you were happy with the care that your father-in-law received while living at Wild Acres. We take great pride in ensuring that all care given to each resident is personal to them.
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Review from Z R (Daughter of Resident) published on 3 February 2025
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for your valuable feedback, we are delighted to hear that your father felt safe and comfortable. Thank you ever so much for taking the time to review us.
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Review from Mark C (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for your wonderful feedback. At Wild Acres we continue to strive to ensure that the care we deliver is the main focus for all who live at Wild Acres and ensure that it is person centred and is tailored to each individual. Thank you so much for taking the time to review us.
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Review from Sally R (Wife of Resident) published on 30 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review us, we are delighted to hear that you were happy with the care that your husband received. We are also delighted to know that you felt welcomed when you visited.
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Review from T B (Grandson of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you for taking the time to review us and for your kind words we are delighted to hear that you found the team very helpful.
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Review from T H (Daughter of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review us and for your kind words.
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Review from L B (Granddaughter of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review us, we are delighted to hear that your grandad's tea party was a success and that he was made to feel special on his day.
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Review from M C (Husband of Resident) published on 15 October 2024
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review us, we are so grateful for your comments, we are delighted to hear that your experience of Wild Acres is a positive one.
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Review from Tiena E (Wife of Resident) published on 25 July 2024
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for your lovely feedback, we are pleased to learn that you always feel welcomed when you visit and that your loved one is safe and well looked after. Thank you so much for taking the time to review us.
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Review from Jo B (Daughter of Resident) published on 25 July 2024
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
We are delighted to hear that you have enjoyed the summer party and the wonderful food provided. Thank you so very much for taking the time to review us.
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Review from Mandy C (Daughter-in-law of Resident) assisted by family/friend published on 23 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
We are delighted to learn that you find your mother-in-law's care "exemplary" and that your mother-in-law has found her forever home. We are so pleased that your experience of Wild Acres is a positive one.
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Review from R H (Grandson of Resident) published on 23 July 2024
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review Wild Acres, we are delighted to learn that you feel the atmosphere at Wild Acres is friendly and positive. We really appreciate your feedback.
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Review from S J (Daughter-in-law of Resident) published on 23 July 2024
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5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you so much for taking the time to review us at Wild Acres, we are delighted to hear that you approve of our activities and that your experience of Wild Acres is a positive one.
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Review from J M (Relative of Resident) published on 23 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
We are delighted to hear that you enjoyed the BBQ held at Wild Acres and that you were made to feel very welcome. We really appreciate you taking the time to review us. We are pleased to know that your experience of Wild Acres is a positive one.
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Review from K S (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
Thank you for taking the time to review Wild Acres. We are delighted to learn that it is a positive one.
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Review from Jane H (Daughter of Resident) published on 22 July 2024
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
We are delighted to hear that as a family you are happy with the level of care and support that your loved one is receiving. Thank you so very much for taking the time to review Wild Acres and to share your valuable feedback with us.
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Review from Amelia A (Relative of Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Andrina Fry, Manager at Wild Acres
We are delighted to hear that your loved one is enjoying living at Wild Acres and that you would recommend us. Thank you so much for taking the time to review Wild Acres Care Home.
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The Review Score of 9.8 (9.807) out of 10 for Wild Acres is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.807 for Wild Acres is calculated as follows: ( (576 Excellents x 5) + (118 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 703 Ratings = 4.807
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wild Acres is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Oct 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Large en suite room with pleasant outlook.
There are currently no awards/recognitions posted yet for Wild Acres
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Job Title: Registered Manager
Joined: 2020
Andrina our Registered Manager always ensures we provide high-quality individual care in a nurturing and engaging environment so all our residents can live happy and fulfilling lives.
Andrina always goes that extra mile to ensure both residents and families are happy with the service we provide here at Wild Acres.”
Andrina was previously Dementia Lead/Unit Manager for five years for a large Wokingham care home and before this with another care provider in Wokingham, where Andrina worked her way up from Care Assistant to Training Support Manager/Crisis Management Team over a period of 17 years.
Andrina is currently working towards a Level 5 Diploma in Health and Social Care, having already achieved a Level 3 in Health and Social Care. Andrina graduated from Oxford and Worcestershire University In June 2020 as a Dementia Coach.
