Hairdressing and professional foot care are not included in the fees.
Wild Acres has a Review Score of 9.8 (9.807) out of 10, based on 59 reviews in the last 2 years. Over all time Wild Acres has 90 reviews.
Review from Shirley M (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card •
Report
Reply from Janet Elliot, Manager at Wild Acres
Thank you very much for taking the time to review Wild Acres Care Home. It is much appreciated by the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janice T (Niece of Resident) published on 25 June 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison M (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline C (Daughter of Resident) published on 22 November 2016
Submitted via Website •
Report
Whilst Wild Acres isn’t as plush as some of the larger chain homes it more than makes up for it in terms of quality of care and I can’t fault the cleanliness of it.
Although the home is run very professionally it’s also extremely friendly. The staff take the time to talk to the residents about their interests and they are encouraged to attend the various social activities. They go to great lengths to make sure every resident is well nourished. No matter how difficult a resident becomes they never give up on them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Daughter of Resident) published on 24 October 2016
Submitted via Postal Card •
Report
Reply from Janet Elliott, Registered Manager at Wild Acres
Thank you for taking the time to review Wild Acres.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian O (Son of Resident) published on 11 October 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Son of Resident) published on 22 September 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda W (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wendy O (Daughter of Resident) published on 25 November 2015
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.807) out of 10 for Wild Acres is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.807 for Wild Acres is calculated as follows: ( (576 Excellents x 5) + (118 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 703 Ratings = 4.807
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wild Acres is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Oct 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Large en suite room with pleasant outlook.
Loading
Loading events
Job Title: Registered Manager
Joined: 2020
Andrina our Registered Manager always ensures we provide high-quality individual care in a nurturing and engaging environment so all our residents can live happy and fulfilling lives.
Andrina always goes that extra mile to ensure both residents and families are happy with the service we provide here at Wild Acres.”
Andrina was previously Dementia Lead/Unit Manager for five years for a large Wokingham care home and before this with another care provider in Wokingham, where Andrina worked her way up from Care Assistant to Training Support Manager/Crisis Management Team over a period of 17 years.
Andrina is currently working towards a Level 5 Diploma in Health and Social Care, having already achieved a Level 3 in Health and Social Care. Andrina graduated from Oxford and Worcestershire University In June 2020 as a Dementia Coach.