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Car park on site
Alde House has a Review Score of 9.6 (9.586) out of 10, based on 9 reviews in the last 2 years. Over all time Alde House has 23 reviews.
Review from Gill W (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally H (Daughter of Resident) published on 16 December 2015
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen M (Daughter of Resident) published on 14 December 2015
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.586) out of 10 for Alde House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.686 for Alde House is calculated as follows: ( (77 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.686
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Alde House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2009
Nicola has over 20 years of work experience in the care sector, achieving NVQ Qualifications in Levels 2, 3 and 5 during this time. As well as being a Registered Manager, she has held multiple other positions in the sector, including within domiciliary care, as a night carer, senior and head of care.
Nicola's proudest achievement is providing a loving, caring and positive environment for those living and working at Alde House. Outside of work, Nicola enjoys spending time with her family, especially her grandchildren and going for walks with her dog Lulu.
Job Title: Head of Care
Joined: 2022
Jolene is the Head of Care at Alde House, and her journey began in Domiciliary care over 15 years ago. After having children, Jolene moved into residential care at Alde House, gaining her Level 3 qualifications and working as a senior carer. She has held numerous positions since then, including running the dementia community in a large nursing home, before moving on to work in a military care home gaining experience in nursing and dementia care. In 2022, Jolene returned to Alde House as Head of Care and is enjoying working in a busy environment, making sure the residents have fulfilling days. Outside of work, Jolene enjoys spending time with her two children, reading, doing crafts, baking, watching films and going for walks.
Job Title: Health Care Assistant
Joined: 2021
Prab has 11 years of experience working in the care sector and has gained NVQ Qualifications in Levels 2 and 3. Her proudest achievement is bringing happiness to Alde House, and doing activities with those living at the home. Outside of work, Prab enjoys cooking, seeing her family, experimenting with makeup and going for long drives.
