Bartlett's Residential Care Home

Portway Road, Stone, Aylesbury HP17 8RP
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9.9 106 Reviews
  • Bartlett's Residential Care Home, Aylesbury
Bartlett’s Residential Home offers a serene retreat for older adults, placing personal and social well-being at the heart of everything they do. Nestled within 18 acres of landscaped parkland, residents enjoy tranquil views of The Chilterns, an Area of Outstanding Natural Beauty.

Residents at Bartlett’s receive highly personalised, 24/7 care that adapts to changing needs, with digital care plans ensuring reliable and effective support. A dedicated, skilled team provides a warm, safe environment where every resident feels valued and connected.

Dining is a highlight, with fresh meals prepared daily by the home’s chef using quality, local ingredients. Residents can enjoy meals in their own rooms or in the dining rooms alongside friends and family. Bartlett’s offers flexibility and variety with three daily specials and personalised options.

Each room is designed for comfort and convenience, featuring en-suite bathrooms, electric beds, SMART TVs, call bells, and optional Sky TV. High-speed Wi-Fi and a dedicated guest network enable residents to stay in touch with family through FaceTime, Zoom, and Skype.

Bartlett’s promotes a vibrant lifestyle with a varied activities programme. Weekly events and outings include stately home visits, music therapy, yoga, and virtual reality experiences. The gardens offer peaceful spaces to relax or for those who enjoy hands-on gardening.

In Spring 2025, Bartlett’s will expand with Bartlett’s Garden Lodges, intimate three-resident lodges that provide close-knit community care with access to all Bartlett’s main amenities.

With its commitment to compassionate, high-quality care, Bartlett’s Residential Home offers an exceptional choice for elderly care in a beautiful, serene setting.

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Care Provided by Bartlett's Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mibell Hernandez (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Bartlett's Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,640 – £1,945
  • (these prices are only a guideline, please contact Bartlett's Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bartlett's Residential Care Home Reviews (106)

Total of 106, showing 1-20
9.9

Bartlett's Residential Care Home has a Review Score of 9.9 (9.935) out of 10, based on 18 reviews in the last 2 years. Over all time Bartlett's Residential Care Home has 106 reviews.

Overall Experience

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Review from A T (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident at Bartlett's for almost 3 years, mum has always received excellent care, even when her behaviour was difficult due to her advanced Alzheimer's. Everyone, no matter what their role, showed fantastic compassion and I couldn't have asked for better care for mum. They have also been extremely
supportive of my brother and I during what has been a difficult time for us all.

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Review from N H (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place but our mothers's stay didn't come without issue and the rising costs from £1.6k per week to £2k per week within 2 years was extortionate. It's bright, clean, boasts of it's 18 acres (most of which are not available to residents) and is beautiful. The staff are very loving and attentive,
and the best part. Some management and night staff less so. Lots of things to do for residents but weekends the place is not as stimulating. Communications were poor. Emails would not be responded to by senior carers, so we wouldn't know if it had been addressed and the Manager rarely replies to emails. Care plans were chased, personal hygiene was not taken care of well at times. Food was ok but fed too much sugar and cakes. She fell in their care and died 6 weeks later. We never heard from them after her death offering condolence/card/flowers until I complained. The AM she died I was pulled aside into a room and asked to give a review and if I could leave an excellent review to keep their numbers up -shocking! The manager hates criticism.

Reply from Mibell Hernandez, Registered Manager at Bartlett's Residential Care Home

We truly appreciate all feedback and are sorry to hear that aspects of your experience did not meet expectations. It was a privilege to care for your mother, and we are heartened by the many kind words you shared with our team. Your heartfelt messages about the compassion, warmth, and dedication of so many staff members reflect the deep commitment we have to every resident and family.We recognise that communication is vital, and we continuously work to improve. Our team aims to support families with sensitivity, and we deeply regret if any interactions fell short during such a difficult time. Please know that families remain part of our community, and we warmly welcome you back to Bartlett's anytime to stay connected.Once again, we send our sincere condolences. We are grateful for the relationship we built with your family. If there is anything further you would like to discuss, I would be happy to have that conversation at a time that suits you.


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Review from W I (Resident) assisted by family/friend published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely country locations. Only one word needed, services couldn't be better - excellent.

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Review from Joanne V (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Very caring staff who always smile and go out of their way to help.
My dad was extremely well looked after and we always felt very loved when we visited him. It is like one big family here.

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Review from W T (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartlett's Residential Care Home is a wonderful, very well-appointed home of character set in glorious, well-maintained grounds with views to the Chiltern Hills.
My father used to visit a friend when she became a resident and he praised it endlessly, so when the time came for the move from his own
home, Bartlett's was the obvious place as it was "home from home".
Father has now been a resident for four years and continues to praise everyone and everything - empathy would seem to be second nature to all staff at Bartlett's, they have endless time for their residents and are very aware of and responsive to their ever-changing needs.
I benefit from the same empathy afforded to my father and am made to feel very much a part of the "Bartlett's family". I am always welcomed and included in any activity and kept informed of any issues with Father and also what he has taken part in and how he has enjoyed it.

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Review from Marion B (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost two years. Within a few weeks, she was loving her new home. Without exception, all the staff are kind and extremely efficient. Nothing is too much trouble. Mum loves the food, the trips out and the wonderful special events, which family and friends enjoy with
her. She has made friends with other residents. We all have nothing but praise for Bartlett's Residential Care Home, a wonderful place in a beautiful setting.

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Review from Linda F (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum arrived at Bartlett's she felt thoroughly at home and often said so. Over the last four and half years it is fair to say that being cared for at Bartlett's transformed her life in every respect. Who would have thought that she would go ice skating or have a penguin on her lap!

Apart from the beautiful surroundings inside and out Bartlett's really does provide a level of professional care which is second to none whether it is daily personal care, on-call medical care, activities to cater for all interests and abilities, trips to interesting venues and restaurant-quality catering.
What makes Bartlett's exceptional is the quality of care which all the staff provide and which we as a family experienced throughout Mum's stay there, especially when it came to end-of-life care. They are a truly kind and caring team who treat everyone with compassion, dignity and respect.
We could not have asked for more.

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Review from K L (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are extremely happy with the love and care our mum receives from the Bartlett's team. They always give 100% to whatever care they are giving. Food is amazing. Grounds are wonderful to go for a walk or to sit and relax. Every member of staff from carers, cleaners, gardeners to management
all have the resident's best interests at heart. Also my mother absolutely loves it at Bartlett's.

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Review from Anna H (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bartlett's for 14 years. She is now 101. Over all this time she has been very happy and extremely well cared for in every sense, and it is clear that the staff care for her emotionally as well as physically. As a family we always feel welcome and can raise any query
we may have, which is always taken seriously, no matter how minor it may be. The home operates to impeccable standards in every area, and seems in many ways more like a luxury hotel, with beautiful decor and lovely gardens.
I cannot speak too highly of Bartlett's, and since her arrival all those years ago, the family have had complete peace of mind, knowing that she is happy and receiving outstanding care - her age now is a testament to that!

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Review from G M (Sister of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartlett's Residential Care Home is exceptional! The care, consideration and kindness given to my brother was marvellous.
All the staff throughout his three year stay at Bartlett's Residential Care Home were so generous with their time.
As close members of his family we were always welcome and knowing
that my brother was in such safe hands was so comforting. We owe them a debt of gratitude.

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Review from Timothy G (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care, fantastic staff, excellent facility. I'm so glad we chose Bartletts. The staff are extremely well trained and professional. Always kind, friendly and approachable. They pay close attention to every resident's needs 24 hours a day and show empathy and respect. They are very good at communicating
with family, very accommodating and a delight to deal with. Doctors are available when needed and the heath of each resident is carefully monitored. The facility is tremendous: Everything is modern, clean and in perfect working order. Dad was very comfortable. The meals are excellent and tea/coffee/juice/snacks are always available. The building is filled with natural light and is warm and spacious. The entertainment, activities and companionship are good. The common areas are cheerful and calm. The residents are encouraged to join a warm and friendly community and are free explore. The rooms are comfortable and well designed. The grounds are beautiful. Thank you for all you have done for my father.

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Review from Hugh G (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the three years, my father spent at Bartlett's, the care he received was nothing short of incredible.
I don’t think I can overstate the impact it has knowing that there is such a dedicated and caring team of people on hand to look after a loved one, indeed “team” seems like the wrong word to use
because the atmosphere they create and the care they give is more like that of a family. I am left with a profound sense of gratitude and respect for everybody there.

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Review from Marcus G (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Bartlett's Residential Care Home when his dementia made things difficult for him to be cared for at home. In the three years he was there, the care he received was quite exemplary and I don’t think he could have stayed in a better place where everybody cared for him as much as the
team at Bartlett’s did.
The tenderness and love they showed him was genuine and I cannot sing the praises of the whole team there enough.

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Review from Sue E (Relative of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent choice of care home. Covering all needs for residents, from music activities, cooking, massage, animal visits, annual events and many more, including art too. We are welcome, tea with our loved ones, couldn't be better. A wonderful place with exceptional care.

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Review from Malcolm K (Son of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after, and the staff are kind and considerate - she has settled in really well. She likes all the activities that are put on at the home, and she has been out on a couple of outings. She likes to sit out in the gardens, which are kept to a very high standard. I believe
that during the short time my mother has been at Bartletts, her overall health has improved. She is very happy and now has such a positive outlook. Thank you to all at Bartletts, you are a credit to your profession.

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Review from Nicola R (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care given to our father. The care staff are very conscientious. There is always a smile and concern that our wishes are followed. They are always approachable and always stop what they are doing to help if they are able to. We feel very fortunate that our father is able to
call Bartlett's home.

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Review from Kate L (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important thing for me is, when leaving Mum after a visit I have not once had to look back and wonder if she will be okay. I’ve never worried about whether she is well looked after, not because I don’t care but because I can see what a beautiful home she is in and in such beautiful surroundings.
I can see how attentive and kind the staff are. I can see that many of them have been there long term, which shows a positive working environment with strong and effective management who try to do the right thing for everyone. Above all, Bartletts is a happy place. There’s always something going on for the residents to enjoy and smiling seems to be a full-time occupation. I would have no hesitation in recommending Bartletts wholeheartedly.

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Review from Moira L (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a parent is difficult. From the first visit I made to Bartletts I knew this would be Dad’s next home. Bartlett's ticks all the boxes, from the choice of room to the individual care plan, the grounds to the friendliness of the staff. They have trips to local events and places
of interest, as well as plenty of visiting entertainment, (crazy golf, vintage cars, penguins and birds of prey, to name just a few). We are all made to feel welcome on our visits, just as it would be if we were visiting Dad in our family home. The staff knew us all by name from the moment Dad moved in, it’s amazing how effective that small gesture is, but it is reassuring that he is known personally right from the start. Nothing is too much trouble for Bartlett's, everyone is treated with respect and dignity. All individual likes and dislikes are known by the staff as if they were looking after a member of their own family. I love Bartletts and everything about it. Visit and see for yourself!

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Review from Barbara V (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent. Each resident is treated as an individual and their needs are catered for. All the staff are so kind and loving and clearly have affection for the residents.

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Review from Christine M (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing several care homes in the area, we decided on Bartlett's straight away. On arrival, we were greeted by a very caring team who went above and beyond to make Mum welcome. Since then, we have found excellent, continuing care by every one of the staff. In early September, a small number of
our family visited our mother on her birthday. When we arrived at Bartlett's, we were greeted by one member of staff, who led us out to the garden where a large table had been laid complete with a beautiful centrepiece of flowers, and we were served tea, and birthday cake was brought out.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Bartlett's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Bartlett's Residential Care Home is calculated as follows: ( (207 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 216 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bartlett's Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (3)

Mibell

Mibell Hernandez

Job Title: Registered Manager

Joined: 2005

For more than two decades, my journey with Peverel Court Care has been marked by an unwavering dedication, a tenure that includes fifteen years in a management role. My role is a privilege, a conduit to make a meaningful impact on the lives of others


Beverley

Beverley Webb

Job Title: Care Manager

Joined: 2007

My journey with Peverel Court spans just over 16 years, a path that began as a dedicated carer. My trajectory continued to evolve, encompassing pivotal roles such as Assistant Practitioner and has since ascended through the ranks to the role of Care Manager.


Veronica

Veronica Loyola

Job Title: Care Manager

Joined: 2004

A Medical Technologist by trade, who has gracefully transitioned into the role of Care Manager at Bartletts Residential Home. Almost two decades have been invested in service to this esteemed care home. Working in tandem with our dedicated team, I am resolute in ensuring that our residents enjoy the care and attention they truly deserve.


Frequently Asked Questions about Bartlett's Residential Care Home

What types of Care is Bartlett's Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bartlett's Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bartlett's Residential Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Bartlett's Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bartlett's Residential Care Home to the centre of Aylesbury?

2.0 mile(s) as the crow flies, distance by road may be significantly further.