Bartlett's Residential Care Home

Portway Road, Stone, Aylesbury HP17 8RP
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Top 20 carehome certificate
9.9 106 Reviews
  • Bartlett's Residential Care Home, Aylesbury
Bartlett’s Residential Home offers a serene retreat for older adults, placing personal and social well-being at the heart of everything they do. Nestled within 18 acres of landscaped parkland, residents enjoy tranquil views of The Chilterns, an Area of Outstanding Natural Beauty.

Residents at Bartlett’s receive highly personalised, 24/7 care that adapts to changing needs, with digital care plans ensuring reliable and effective support. A dedicated, skilled team provides a warm, safe environment where every resident feels valued and connected.

Dining is a highlight, with fresh meals prepared daily by the home’s chef using quality, local ingredients. Residents can enjoy meals in their own rooms or in the dining rooms alongside friends and family. Bartlett’s offers flexibility and variety with three daily specials and personalised options.

Each room is designed for comfort and convenience, featuring en-suite bathrooms, electric beds, SMART TVs, call bells, and optional Sky TV. High-speed Wi-Fi and a dedicated guest network enable residents to stay in touch with family through FaceTime, Zoom, and Skype.

Bartlett’s promotes a vibrant lifestyle with a varied activities programme. Weekly events and outings include stately home visits, music therapy, yoga, and virtual reality experiences. The gardens offer peaceful spaces to relax or for those who enjoy hands-on gardening.

In Spring 2025, Bartlett’s will expand with Bartlett’s Garden Lodges, intimate three-resident lodges that provide close-knit community care with access to all Bartlett’s main amenities.

With its commitment to compassionate, high-quality care, Bartlett’s Residential Home offers an exceptional choice for elderly care in a beautiful, serene setting.

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Care Provided by Bartlett's Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mibell Hernandez (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Bartlett's Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,640 – £1,945
  • (these prices are only a guideline, please contact Bartlett's Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bartlett's Residential Care Home Reviews (106)

Total of 106, showing 41-60
9.9

Bartlett's Residential Care Home has a Review Score of 9.9 (9.935) out of 10, based on 18 reviews in the last 2 years. Over all time Bartlett's Residential Care Home has 106 reviews.

Overall Experience

  • 101
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Date Published

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88

Review from T H (Grandson of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provided amazing care for our Nan for over 11 years. The staff have been great support and compassion. They are always so very helpful and welcoming to us all during our visits and can never do enough to make us feel at home. The home is set in amazing grounds and made even better by the friendly
and loving staff.

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Review from A B (Resident) assisted by family/friend published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 4 months and I cannot fault the care I am receiving. I am very content living in these beautiful surroundings. I enjoy walking in the landscaped grounds. The views of the Chiltern Hills inspire me every day. I feel greatly blessed to have found such a peaceful haven.

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Review from Brian J M (Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are perfectly helpful and cheerful (they laugh at my jokes!) No accounting for taste!
All very clean (some bird poo on windows). Food is five stars. A wonderful old house more than a little like Downton Abbey.

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Review from V D (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, clean and welcoming care home. Residents are well looked after and respected by all staff. Staff are very friendly to families and have resident's well-being first and foremost. Meals are lovely and tables are set with fresh linen daily. There are fun activities for residents to join in
and occasional trips out. Could not ask for a better home to place my father in to, he is treated with the care and dignity he deserves.

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Review from Helen M (Resident) assisted by family/friend published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very lucky as we are well looked after. The staff are all very kind and helpful. No problems with hygiene. The degree of cleanliness and hygiene is exceptional.
Christmas was wonderful. It's the best Christmas I've had for many years and that's true.
I've been living here since May. We had
a great time preparing for Christmas, making hats, jewellery, cakes, gingerbread houses and lots more. I'll never forget the fun we had.
Everything is excellent, from the minute I walked in the door I have felt at home.

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Review from P S (Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Bartletts 3 to 4 days. There appears to be few other residents (judging from those present for meals) but I have found it very clean, respectful and can find no faults if I tried to. The food served has been good and the dining room a pleasant place. I would recommend it to any person
seeking an opinion of it.

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Review from Barbara P (Sister of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the diagnosis of Alzheimer’s, my sister became a resident at Bartlett's and was there for just over two years until her recent death. We chose Bartlett's hoping she would be able to enjoy the beautiful building and spacious grounds and to benefit from the choice of activities on offer. Sadly
this was not to be as she rapidly deteriorated mentally and physically and was bedridden for most of that time. However, I always felt reassured that she was in the best place possible. She was given superb care by staff who showed such kindness and compassion and for that, I am eternally grateful.
It is extremely well managed with staff at all levels and in all roles always showing professionalism and this results in the excellent care that is delivered. Residents are made to feel part of the Bartlett's family and family and friends are made to feel most welcome when visiting. Staff are approachable and friendly. It is the staff who make Bartlett's and I thank each and everyone for their work.

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Review from S M (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to this home for palliative care five years ago. We were told she would only live for a few weeks! However, because of the amazing care she has had at Bartlett's, she is still here and doing really well and thriving! She is very happy and the carers and all the staff show a lot of compassion
towards her and we cannot thank them enough.

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Review from Michael J (Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well run home at Bartlett's under the management of a very experienced team of management and staff.
Each department was faultless and deserves great credit to all the staff, 100% of them. Also, a well managed home with delightful gardens and activities for all.

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Review from Janet C (Friend of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend's mum for just over a year and was so impressed with the home, facilities, the cleanliness and friendliness of all the staff that I had no hesitation in telling another friend that she should visit when she was looking for somewhere for her own mother.
I would certainly
want to come here myself.

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Review from H D (Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living here for 8 months. Everything is taken care of. Activities are excellent.

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Review from Anthony C (Brother of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the premises very warm, clean and welcoming particularly from the staff. The facilities are excellent ie food, accommodation and activities.

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Review from N B (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Bartlett's residential home after two months in hospital. He was physically and mentally in a poor state. The care he receives in Bartletts has restored his physical condition. Mentally he has improved but obviously, there is only so much that can be achieved.
At a difficult time
in the whole families life, the staff have been supportive. When visiting we are greeted in a friendly yet professional way. Problems are dealt with immediately.

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Review from Mavis D (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for one and a half years. I am extremely happy and satisfied with the service. Staff are extremely helpful, they are always willing to help with a smile and the food is very good.

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Review from R D (Granddaughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such friendly and helpful staff. My grandparents are so well cared for despite all of their additional needs.

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Review from Heather D (Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very peaceful and like a large family. Very nice staff, food very good.
Good activities. Only have to ask and staff will do anything to help.

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Review from Adam D (Grandson of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident at Bartlett's for a short while but he has been made very welcome by caring staff and a beautiful setting.
The staff are numerous and always available to talk or help.
The home itself is lovely and has a luxurious feel.
My grandad has settled into the Bartlett's very
well and I put this down to the support and care shown by all the staff.
Thank you Bartlett's.

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Review from Eileen B (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartletts have been in my eyes a wonderful, welcoming experience. My mother was in need to care at a time when our family was already experiencing a major health problem with my father. As soon as I contacted Bartletts the staff made me feel that my mother was going to receive the care I wanted her
to have. She was given a great welcome. The accommodation was very homely. The staff very kind and when problems arose they were sorted out straight away. Bartletts is now Mum's home where we are very welcome to visit as if it were her own home.

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Review from Kath B (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to visit me in Thame and felt too unwell to return home - so I enquired about respite. The next day my mother was staying. She has enjoyed her stay very much.
The rooms, the property, the grounds, the food, the staff were of a very high standard.
The staff were always welcoming, friendly,
caring, kind, highly competent, very helpful - we would want to thank all of them and praise them highly.
We look forward to our return for respite in the Autumn.

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Review from Christian B (Son of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an accident at home, my father required respite care as a matter of urgency.


Not only did Bartlett's react very quickly, responding to calls on a bank holiday, but I could not be more impressed with the quality of their care, and the wonderful environment, including the house and grounds.


I

would also make particular mention of the friendliness of the staff, who go out of their way to help.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Bartlett's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Bartlett's Residential Care Home is calculated as follows: ( (207 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 216 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bartlett's Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (3)

Mibell

Mibell Hernandez

Job Title: Registered Manager

Joined: 2005

For more than two decades, my journey with Peverel Court Care has been marked by an unwavering dedication, a tenure that includes fifteen years in a management role. My role is a privilege, a conduit to make a meaningful impact on the lives of others


Beverley

Beverley Webb

Job Title: Care Manager

Joined: 2007

My journey with Peverel Court spans just over 16 years, a path that began as a dedicated carer. My trajectory continued to evolve, encompassing pivotal roles such as Assistant Practitioner and has since ascended through the ranks to the role of Care Manager.


Veronica

Veronica Loyola

Job Title: Care Manager

Joined: 2004

A Medical Technologist by trade, who has gracefully transitioned into the role of Care Manager at Bartletts Residential Home. Almost two decades have been invested in service to this esteemed care home. Working in tandem with our dedicated team, I am resolute in ensuring that our residents enjoy the care and attention they truly deserve.