Bartlett's Residential Care Home

Portway Road, Stone, Aylesbury HP17 8RP
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Top 20 carehome certificate
9.9 106 Reviews
  • Bartlett's Residential Care Home, Aylesbury
Bartlett’s Residential Home offers a serene retreat for older adults, placing personal and social well-being at the heart of everything they do. Nestled within 18 acres of landscaped parkland, residents enjoy tranquil views of The Chilterns, an Area of Outstanding Natural Beauty.

Residents at Bartlett’s receive highly personalised, 24/7 care that adapts to changing needs, with digital care plans ensuring reliable and effective support. A dedicated, skilled team provides a warm, safe environment where every resident feels valued and connected.

Dining is a highlight, with fresh meals prepared daily by the home’s chef using quality, local ingredients. Residents can enjoy meals in their own rooms or in the dining rooms alongside friends and family. Bartlett’s offers flexibility and variety with three daily specials and personalised options.

Each room is designed for comfort and convenience, featuring en-suite bathrooms, electric beds, SMART TVs, call bells, and optional Sky TV. High-speed Wi-Fi and a dedicated guest network enable residents to stay in touch with family through FaceTime, Zoom, and Skype.

Bartlett’s promotes a vibrant lifestyle with a varied activities programme. Weekly events and outings include stately home visits, music therapy, yoga, and virtual reality experiences. The gardens offer peaceful spaces to relax or for those who enjoy hands-on gardening.

In Spring 2025, Bartlett’s will expand with Bartlett’s Garden Lodges, intimate three-resident lodges that provide close-knit community care with access to all Bartlett’s main amenities.

With its commitment to compassionate, high-quality care, Bartlett’s Residential Home offers an exceptional choice for elderly care in a beautiful, serene setting.

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Care Provided by Bartlett's Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mibell Hernandez (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Bartlett's Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,640 – £1,945
  • (these prices are only a guideline, please contact Bartlett's Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bartlett's Residential Care Home Reviews (106)

Total of 106, showing 61-80
9.9

Bartlett's Residential Care Home has a Review Score of 9.9 (9.935) out of 10, based on 18 reviews in the last 2 years. Over all time Bartlett's Residential Care Home has 106 reviews.

Overall Experience

  • 101
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Review from Peter G (Friend of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bartlett's, Portway Rd, Stone, Buckinghamshire is a wonderful place should you be looking for a place to ensure a loved one gets top-class care and friendship. I could not recommend them highly enough. They are a wonderful team who make sure everything is just perfect for your loved ones.
In life,
you have to make several really difficult decisions but probably I believe the most difficult one involves a loved one who is now unable to look after themselves anymore.
Most probably they have lived in their present home for many years and your concern is how will they accept having to move away from their home. Will they feel that by moving them into a assisted living or residential care home that you no longer care for them, not that you want what is best for them. Most importantly will they settle in.
It most certainly is a very difficult decision to make. We faced this decision 3 years ago and decided to leave our friend in her own home with 24hr care.
This proved to be a bad decision on our behalf, the care package fell well short of that promised. The turnover of care workers was unbelievable and this was really confusing to her. Her appearance slowly went downhill as did her health.
We were recommended Peveral Court Care by a friend so we visited Bartlett's Care Home in Stone Buckinghamshire. From the moment you drive in through the motorized iron gates and walked into the beautiful building you had the feeling that this was a very special place. The management and staff are so friendly and the ambience of the place is excellent.
The decision was taken that our friend would be far happier living there and be far better looked after than the care she was receiving at home.
Within a few weeks of living there, her appearance and health improved. She had her hair and nails done regularly by the visiting hairdresser. Her clothes always looked clean and well pressed. She was now looking like the old friend we all knew and loved.
When I visited her at her own home during the last few months she lived there she would become very cross and frustrated at the point of me having to leave. I never experienced this during her living at Bartlett's and she really enjoyed living there.
Nothing ever seems too much bother for any of the staff. They always seemed to be happy and enjoyed working there and the majority of them have worked there for several years. It was always a pleasure when visiting to have a chat with these lovely people.
To our relief with the excellent kindness and care she received she soon settled in and appeared to be very happy at Bartlett's.
The dining rooms with the white tablecloths had a hotel feeling and having eaten there on a few occasions the food was very good and well presented.
On one occasion, 6 of us sat down with her for a pre-Christmas Dinner with a nice wine and the staff made sure that it was special for us all There is regular entertainment and different activities for residents to help keep them occupied. The Summer Garden Parties I attended along with the Christmas Parties were very enjoyable. The impromptu Cabaret performance by the staff at one of the Christmas parties brought big smiles to all of our faces. Bartlett's staff make sure that every resident and their families have a great time at these parties.
It was a great relief for us to know that our friend was happy there and most importantly knowing that she was receiving the excellent care she deserved.
When ever I visited her, within minutes of arriving, a member of staff would offer me a drink.
The care and friendship she received during her stay at Bartlett's before her death was excellent.
The last few weeks of her life were made as comfortable as possible and with dignity by all the caring staff.
You will not regret entrusting your loved ones to Bartlett's, in fact like us, you will wish you had probably done it earlier.
A Big Thank You To All The Wonderful Staff For Your Professionalism In Caring For Her.

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Review from Lesley D (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law and mother in law were welcomed into Bartlett's after increasingly struggling to manage at home. Every effort was made to help them settle in, including a thorough assessment of their needs both as individuals and as a married couple. They were able to move familiar and loved belongings,
such as items of furniture, and paintings for the walls, and were able to create a small sitting area in the larger of the two adjoining rooms. We have seen a huge improvement in their physical and emotional well being. My mother in law feels safe in the care of the staff and we no longer receive the distressed phone calls which were frequent prior to admission. Father in law has taken longer to settle but has been helped by the patience and understanding of all the staff. Both now enjoy the daily activities, and he has been encouraged to try and use his talents to teach an art class to other residents. We have been welcomed as a whole family and are very happy with all aspects of Bartlett's care.

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Review from Guy D (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past I have seen/heard of the 'conditions' at care homes. So when in October 2017 my mother needed to go to a care home. I devoted considerable time to check references etc to make sure my mother got the service she deserved.


Bartlett's provided a level of care that I did not know was possible.

After 5 months of visits I am completely sure that the below scoring is an accurate reflection of the realities of service provided at Bartlett's. I live far away so it is a great relief to know my mother is so well cared for.

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Review from David B (Husband of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were immediately impressed when we visited the home. Bartletts provide my wife with cheerful, compassionate care for 3 days respite following major surgery. Staff are always helpful and cheerful. I would have no hesitation in recommending Bartletts.

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Review from Anne Y (Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience. Staff and service excellent.

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Review from Geoff W (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were seeking a suitable care home for my father as he had had a number of falls at home and this combined with diminishing capabilities through dementia, necessitated greater care than could be provided by daily visiting carers. Immediately we entered Bartlett's we had a very good impression - which
remained with us for the entire 12 months of my fathers stay. His care at Bartlett's was everything we'd hoped it would be and his eventual passing in November 2017 was handled with great dignity and consideration, both for my father and the family. I would highly recommend Bartlett's to anyone seeking a safe and caring environment for elderly family members.

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Review from Rachel P (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was wonderful. My father has late stage Alzheimers and I had been looking after him at home for over a year thinking I would never find anywhere that would look after him like I did. How wrong I was, Barletts and the staff are outstanding with Dad's best interests the priority, however,
they also look after me as it has been a big wrench.
The staff are very well trained and know how to deal with dementia in the residents. The manager runs the home with such enthusiasm and drive, she is a complete star. I would not think twice to recommend Barlett's.

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Review from Gillian S (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The surroundings - first impressions are excellent. On entering, the feeling is one of airy clean and welcoming experience.


The staff are second to none. Always welcoming, friendly and all requests are immediately answered or dealt with. Residents and families are kept well informed of all aspects

of care - activities.

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Review from L H (Granddaughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted by warm, friendly staff on every visit. Never seen the home untidy or unclean. The staff are exceptional and all genuinely care for every resident. We visited other homes before and this stood out for being so much better in every way.


Entertainment and events are always being arranged,

whilst individuals' needs are met. The grounds and surrounding area are beautiful for residents, sitting out in summer and looking onto in bad weather to see horses and manicured lawns. Beautiful.

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Review from Diane B (Daughter-in-law of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has settled happily into Bartlett's and calls it home.
He is well looked after, in beautiful surroundings and surrounded by thoughtful, caring and well-trained staff.

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Review from Ronald C (Husband of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most important the staff always use my wife's name. She has improved in appearance and mood, even making jokes with family. The home is so so clean and m wife's room could not be better. We always seem to be offered tea, biscuits or cake. My wife and I both feel at home at Bartletts Residential Care
Home. The standard is excellent.

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Review from Elizbeth A (Daughter of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for at Bartlett's Residential Care Home. The staff are very friendly and helpful. The surroundings are very nice with very pleasant views. I would not hesitate to recommend this care home.

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Review from Vicky L (Granddaughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to make the decision to put my grandad in a home. He is very special to us so it had to be a good one as his dementia got worse and he kept falling. We visited half a dozen and this was head and shoulders above the rest - no comparison.
It hasn't let us down - it is so homely we're always made
to feel welcome they have events/activities on all the time and look after my grandad amazingly well. We love being involved and they keep me well informed about his health and we really couldn't wish for more. I would recommend this home in a heartbeat and the staff are so friendly and they bend over backwards to make him happy and safe. In my opinion, I don't think you could find better.

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Review from L B (Granddaughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is extremely happy at Bartlett's care home.
All the staff are so wonderful - friendly and caring.
I wouldn't recommend any other care home.
The care home is a very happy environment with so many activities going on to entertain the residents.
The home is always clean and tidy and my nan always
talks about how wonderful the food is.
Thank you, Bartlett's.

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Review from Mary R (Daughter-in-law of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was at the home for 3 years.
She was well looked after in every respect.
The staff were excellent, nothing was too much trouble.
Unfortunately, she passed away on 2nd July this year but her care during her final days was second to none.
The home is in a beautiful setting and her
accommodation was also second to none.

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Review from Edward R (Son of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely view overlooking the Chiltern Hills.
Great surroundings in an old large family home.
Excellent staff and management providing a great standard of support. Clean, with a great standard of cleanliness.

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Review from I P (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with compassion.

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Review from Jaqueline C (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Bartlett's Residential Care Home when she was 100 years old after she had a fall at home and broke her hip. We did not think that she would live for long after the operation as she was in a bad way. However, due to the high level of care that she received in the home, she lived until
she was 103 years old and recently passed away. I cannot praise the staff enough for the wonderful care she received and for the entertainment provided and the superb food supplied which is cooked fresh every day by the chef. I would thoroughly recommend Bartlett's Residential Care Home to anyone looking for a superior home.

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Review from Alex W (Grandson of Resident) published on 26 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Granddad has received since joining Bartletts has been wonderful. The work these guys do in Bartletts is truly amazing. Sometimes care homes don't have the best reputations and I will be completely honest, personally having had no experience with care homes previously, this was what I expected
to happen across most of them. This couldn't have been further from the truth with Bartletts. They are patient, fragile, understanding, and complete experts in their fields. Another thing I love about Bartletts is, being a visitor myself, the way we are treated. Nothing is too much trouble and you feel like you are getting special treatment, but that's just the way they treat everyone.


I couldn't recommend Bartletts any higher for anyone considering care homes, especially for people with Dementia.


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Review from M T (Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home always seems a happy environment. Residents, in general, seemed to be looked after. It seems clean and tidy.Dinner time always appears popular!

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Bartlett's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Bartlett's Residential Care Home is calculated as follows: ( (207 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 216 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bartlett's Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (3)

Mibell

Mibell Hernandez

Job Title: Registered Manager

Joined: 2005

For more than two decades, my journey with Peverel Court Care has been marked by an unwavering dedication, a tenure that includes fifteen years in a management role. My role is a privilege, a conduit to make a meaningful impact on the lives of others


Beverley

Beverley Webb

Job Title: Care Manager

Joined: 2007

My journey with Peverel Court spans just over 16 years, a path that began as a dedicated carer. My trajectory continued to evolve, encompassing pivotal roles such as Assistant Practitioner and has since ascended through the ranks to the role of Care Manager.


Veronica

Veronica Loyola

Job Title: Care Manager

Joined: 2004

A Medical Technologist by trade, who has gracefully transitioned into the role of Care Manager at Bartletts Residential Home. Almost two decades have been invested in service to this esteemed care home. Working in tandem with our dedicated team, I am resolute in ensuring that our residents enjoy the care and attention they truly deserve.