For more information about our fees, and to receive a more accurate estimation, please contact a member of our team at Salveo Care.
Visiting can be at anytime to suit the resident with their agreement. Please respect the other residents, staff and neighbours. Visitors are welcome to telephone ahead to let the resident know that there is an intention to visit.
Parking is available within the grounds of the home or on the road outside where there are no restrictions. Please park carefully and with consideration to the home's neighbours.
Cherry Tree House has a Review Score of 9.8 (9.812) out of 10, based on 16 reviews in the last 2 years. Over all time Cherry Tree House has 74 reviews.
Review from L B (Daughter of Resident) published on 23 January 2025
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you so much for taking the time to share your experience. We know how difficult it can be to make the decision to move a loved one into care, and we're delighted that your mum has settled in so well - it is a true pleasure to have her! Hearing that you can see that she's healthier, happier and enjoying life at Cherry Tree House is truly heart warming for all of us. We're also that pleased our support has eased your worries and brought you peace of mind. Your kind words mean a great deal to our whole team, and we're grateful for the trust you've placed in us. Thank you again for your lovely feedback.
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Review from Mike F (Son of Resident) published on 18 December 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you so much for such a kind review. It was a privilege and a pleasure to care for your mum and to welcome your family into Cherry Tree House. Your family reminded us why we are so passionate about what we do, and we are so grateful for your trust during such an important time. I will make sure to share your kind feedback with the entire team. We hope to remain in touch, as it has been so nice to stay connected with you since your mum's passing. We send our best wishes.
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Review from Simon K (Son of Resident) published on 15 October 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you so much for your kind words about our team. They work so hard to make the transition as smooth as possible for both the residents and their families, and despite some of the difficulties that come with settling into a new home, it means a lot to hear that your experience was positive. Your parents are a wonderful and welcome addition to Cherry Tree House, and we hope they enjoy many more happy times with us.
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Review from A T (Daughter of Resident) published on 9 October 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you for your lovely review. We would all welcome your mum back for another stay, as she was a delightful addition to the home!
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Review from Jemma E (Granddaughter of Resident) published on 2 October 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you so much for your 5 star review! We're delighted to hear that your nan had a positive experience during her respite stay at Cherry Tree House. Our team is dedicated to providing the highest level of care and support, and it's wonderful to know that we could help make this important decision easier for you and your family. It would be an honour to welcome your nan back to our home in the future.
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Review from Roger E (Son of Resident) published on 2 October 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you for sharing such a touching review about your dad's time at Cherry Tree House. We're honoured to have been a part of his life during his final years, and it means so much to hear how much he enjoyed the activities and companionship. Speaking for the whole team, we deeply appreciate your kind words, and we are grateful to have been able to care for your dad and create lasting memories with him.
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Review from K A (Stepdaughter of Resident) published on 23 September 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you so much for your kind words, I will be sure to share your review with the team. Please let us know if there is anything we can do to improve where you have awarded us 4/5 stars - we are keen to provide a five-star service!
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Review from Marcus V (Son of Resident) published on 20 September 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the care and that your mother is settling in so well. We aim always for residents and their families to feel reassured that everything is taken care of. In the areas that have been awarded 4 stars, our management team would be grateful for more detailed feedback so we can work on these points and continue to improve!
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Review from David C (Son of Resident) published on 17 September 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you so much for sharing your experience. We are honoured to have been a part of your mother's journey and are so pleased to hear how she thrived during her time with us. It means a lot to know that you and your brother had the chance to simply enjoy being her sons again. Our staff take great pride in the care they provide, and your words reaffirm why we do what we do.
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Review from S W (Daughter of Resident) published on 14 August 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the staff, home and the care we provide at Cherry Tree House. In the areas that have been awarded 4 stars, our Home Manager would be grateful for your feedback so we can hear how we can continue to improve!
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Review from Matthew R (Son of Resident) published on 14 May 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you for taking the time to leave us a review - we're so pleased that he's settled in so well with us. He is a lovely and very interesting man, and we feel truly lucky to have him at Cherry Tree House!
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Review from Helen B (Daughter of Resident) published on 16 April 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you so much for your lovely review. We are so happy to hear that both you and your mum have had a good experience at Cherry Tree House. It has been a true pleasure having your mum stay with us and although we are sad to see her go, we are so pleased that she is now strong enough to return to her home. We hope to stay in touch and wish you both all the best.
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Review from Julie D (Daughter of Resident) published on 30 January 2024
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Reply from Grace Evans, Managing Director at Cherry Tree House
Thank you for your kind words! We're delighted to hear about your positive experience at Cherry Tree House. Your feedback is truly appreciated, and we're committed to maintaining the high standards that you've come to expect. If you ever have any suggestions or further comments, please don't hesitate to reach out. I'll make sure to pass your kind words onto the team as I know it will mean a lot to them.
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Review from Debbie M (Daughter of Resident) published on 14 June 2023
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Reply from Grace Evans, Commercial Director at Cherry Tree House
Thank you so much for sharing your positive experience and for taking the time to leave us a review. It was a pleasure to get to know and look after your mum for so many years. We will pass your kind words on to the wider team at Cherry Tree House who will be so pleased to hear that their hard work has been recognised. It means a lot to the whole team when we receive positive feedback.
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Review from Norman C (Respite Resident) published on 13 June 2023
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Reply from Grace Evans, Commercial Director at Cherry Tree House
Thank you so much for taking the time to leave us such a positive review. We are delighted that this has been your experience at Cherry Tree House.
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Review from Peter D (Friend of Resident) published on 13 June 2023
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Reply from Grace Evans, Commercial Director at Cherry Tree House
Thank you for your positive review, it is lovely to hear that the hard work of our dedicated staff is recognised. We will reflect on the areas where we have been awarded three-four stars and our home manager would gladly welcome any additional feedback you might have.
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Review from Sylvia S (Resident) published on 24 March 2023
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Review from Elizabeth H (Daughter of Resident) published on 20 March 2023
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Reply from Jenny Bloomberg, Care Relations Manager at Cherry Tree House
Thank you for taking the time to review our home and for sharing your wonderful feedback which is important to us. The care and services we deliver to our residents and families are extremely important to us. Your comments will be shared with our dedicated team and are very much appreciated. Very best wishes to you and your family, Jenny.
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Review from Winifred H (Resident) published on 16 March 2023
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Reply from Jenny Bloomberg, Care Relations Manager at Cherry Tree House
Thank you for sharing your positive feedback which is important to us, your lovely comments will be shared with our dedicated team. We take great pride in ensuring we deliver the best care for our residents, the care and services we deliver are extremely important to us. Very best wishes.
Jenny.
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Review from Terry M (Resident) published on 16 March 2023
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Reply from Jenny Bloomberg, Care Relations Manager at Cherry Tree House
Thank you for sharing your positive feedback which is important to us, your lovely comments will be shared with our dedicated team. Very best wishes to you and your family.
Jenny.
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The Review Score of 9.8 (9.812) out of 10 for Cherry Tree House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.812 for Cherry Tree House is calculated as follows: ( (158 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.812
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cherry Tree House is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Nov 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Operations Manager
Joined: 2018
I am the Operations Manager for Salveo Care and am currently the registered manager for Cherry Tree House.
Since 2008, I have been dedicated to the care sector, driven by a deep passion for delivering person-centred care and empowering care staff on their own development journey. I believe that care is not just a profession but a significant part of your life that requires wholehearted commitment. The values of Salveo Care resonate with my own beliefs about what our elderly generation deserves.
Job Title: Care Home Administrator
Joined: 2013
Liz has worked in the care sector for 25 years and has been with Cherry Tree House for the past 10 years. During her time here, she has been given the opportunity to study and achieve her Level 2 NVQ in Housekeeping and Level 3 NVQ in Business Administration.
Liz is passionate and dedicated to creating the perfect home for our residents, and will always go above and beyond to make sure we do. She loves being the first point of contact for families and making sure their experience with us is positive by being as helpful as possible.
Outside of work, Liz enjoys nothing more than exploring our local countryside with her family.
Job Title: Deputy Manager
Joined: 2020
My journey with Salveo Care began in 2020 at the onset of the pandemic. Driven by a desire to muck in and make a difference during such a critical time, I started my career in care whilst studying for my psychology degree. It didn’t take long for me to fall in love with elderly care and I decided to pursue every opportunity to learn and progress in this field once I had finished my degree. I have a passion for high-quality care, and clinical oversight and I am dedicated to advocating for our residents and their families. Being a part of Salveo Care is incredibly rewarding as we truly care about the residents’ well-being, and we are genuinely committed to supporting and nurturing our staff team. My job, friends and family bring me immense joy in life and I truly value these meaningful connections.
Job Title: Managing Director
Joined: 2019
It is an honour to be Salveo Care’s nominated individual and I vow to do everything in my power to keep our residents safe and happy while they are in our care. With a degree in psychology and a passion for wellness, I love trying to find new ways of improving the quality of life for our residents. I'm determined to get the best out of my team so we can work together to make a genuine impact on individuals and the care sector as a whole, in particular focusing on the experience of elderly people. In my personal and professional life, I am open-minded and will take every opportunity to learn something new. With a fascination for human behaviour, I enjoy listening to podcasts, watching documentaries and speaking to different people. Aside from this, I love being a mum and finding creative outlets and I am truly happiest when hosting and helping people.