Chesham Bois Manor has a Review Score of 9.6 (9.576) out of 10, based on 9 reviews in the last 2 years. Over all time Chesham Bois Manor has 50 reviews.
Review from E N (Wife of Resident) published on 18 February 2019
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Reply from Maureen Overend, Manager at Chesham Bois Manor
Thank you.
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Review from B P (Daughter of Resident) published on 18 February 2019
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Reply from Maureen Overend, Manager at Chesham Bois Manor
Thank you.
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Review from C B (Resident) published on 18 February 2019
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Reply from Maureen Overend, Manager at Chesham Bois Manor
Thank you.
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Review from W H (Friend of Resident) published on 18 February 2019
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Reply from Maureen Overend, Manager at Chesham Bois Manor
Thank you.
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Review from C K (Daughter of Resident) published on 18 February 2019
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Reply from Maureen Overend, Manager at Chesham Bois Manor
Thank you.
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Review from P D (Friend of Resident) published on 18 February 2019
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Reply from Maureen Overend, Manager at Chesham Bois Manor
Thank you.
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Review from Julia J (Wife of Resident) published on 18 February 2019
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Reply from Maureen Overend, Manager at Chesham Bois Manor
Thank you.
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Review from Susan H (Niece of Resident) published on 12 February 2019
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Review from N P (Daughter of Resident) published on 16 January 2019
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Reply from Maureen Overend, Manager at Chesham Bois Manor
Thank you for your kind words and I am pleased your mum is settling with us.
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Review from David E (Son of Resident) published on 30 November 2018
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Review from J W (Daughter of Resident) published on 8 November 2018
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Review from Dianne C (Daughter of Resident) published on 6 July 2018
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Review from Frank C (Husband of Resident) published on 25 June 2018
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Review from M W (Friend of Resident) published on 22 May 2018
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Review from C T (Daughter of Resident) published on 15 March 2018
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Review from Chris P (Husband of Resident) published on 31 January 2018
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Review from H H (Daughter of Resident) published on 13 November 2017
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When Mom calls out, she does usually need assistance but, we do feel sometimes, she doesn't receive the appropriate
Over the past few months, we have been grateful for the care and love shown towards Mom.
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Review from S T (Wife of Resident) published on 8 November 2017
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Review from Marian I (Wife of Resident) published on 2 August 2017
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Review from Vickie H (Daughter of Resident) published on 25 July 2017
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The Review Score of 9.6 (9.576) out of 10 for Chesham Bois Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.738 for Chesham Bois Manor is calculated as follows: ( (82 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.738
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.838 Points relating to the number of positive Reviews for Chesham Bois Manor is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jul 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Private Residential Lower Need Residential Dementia
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Job Title: Home Manager
Joined: 2022
Amber was appointed Home Manager in August 2022 and brings with her 26 years experience of working in the care industry. Starting out her B&M Care career as a Senior Carer, she went on to gain further experience before returning to the B&M family to lead the team at the beautiful Chesham Bois Manor - Amber finally feels like she is home again.
Amber has gained many skills throughout her years and has several qualifications including a Level 5 in Health and Social Care. She has genuine empathy and compassion for ensuring that anyone in her care feels empowered and in control of their lives and decisions, embracing the wonderful ethos that B&M promotes.
Career highlights include campaigning for people who live with dementia, raising awareness, and working hard to change negative perceptions, charity fundraising events for Dementia UK, and being nominated by families and awarded the SHEINSPIRES award in 2021 for her dedication to care.