The Croft Care Home

The Penningtons, Chestnut Lane, Amersham HP6 6EJ
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8.1 39 Reviews
  • The Croft Care Home, Amersham
The Croft is a purpose care home which can accommodate up to 64 residents. All rooms are en-suite and can be personalised so that residents feel truly 'at home'.

There are four self-contained living areas within the home, each with a spacious lounge area to relax in as well as a kitchen to prepare refreshments and snacks.

The Croft provides personalised care and support to older people and can offer care to people who may be living with dementia. Staff support residents to live as independently as any health conditions will allow.

Residents can choose to take part in a wide variety of activities and have access to fully accessible gardens on-site.

Ambient Support believes that everyone is unique and they should be able to lead valued lives in their communities treated with dignity and respect, no matter their age, health condition or disability.

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Care Provided by The Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rob Hunt (Head of Older People’s Services)
  • Admission Criteria
    • Self-Funders & Local Authority funded places available
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,270
    • Self-Funded Residential Dementia Care from £1,694
  • (these prices are only a guideline, please contact The Croft Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Plenty of parking for visitors onsite.


The Croft Care Home Reviews (39)

Total of 39, showing 1-20
8.1

The Croft Care Home has a Review Score of 8.1 (8.125) out of 10, based on 2 reviews in the last 2 years. Over all time The Croft Care Home has 39 reviews.

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Review from Leith N (Daughter-in-law of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum in law was admitted to The Croft in March 2024 due to her dementia getting progressively worse. She stayed at the home until 7 November 2024 when she passed away. During her stay we found her to be safe, happy and well looked after. She spent the last 8 months of her life happier than we have
seen her in a long time. To all the staff at The Croft we would like to say a very big thank you for treating my Mum in law so well.

Reply from Davina Sellick, Director of Marketing & Communications at The Croft Care Home

Thank you so much for such lovely feedback for The Croft. I will be sure to pass this onto Yvette and her care team.


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Review from A R (Wife of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care for the time he was a resident at The Croft Care Home, Amersham. Staff were very caring, cheerful and smiling and he was very grateful for the exceedingly good care he received. In my experience, every member of staff, from the office staff to the carers, knew exactly
what was going on regarding my husband's health needs. Communication is obviously key between staff. A well-run care home who do their very best to provide the best care possible. Thank you everyone.

Reply from Rob Hunt, Head of Older People Services at The Croft Care Home

Thank you for your five-star review for the care provided to your husband from the team at The Croft. I will make sure your feedback is provided to The Croft. It is really good to hear that the staff were very caring and your husband was grateful for the good care.


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Review from Maria R (Granddaughter of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at the Croft. Truly amazing care and compassion.
Nan has been at the Croft for a year exactly. In that time, celebrated her 100-year birthday and all the staff have simply been the best right up to the end.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for such a fantastic 5* review of The Croft. Louise and her team will be delighted with such positive feedback.


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Review from Suzan A (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has come on leaps and bounds since being in residence at The Croft. She has a full diary of stimulating and enjoyable activities, so much so, that you have to work your visit to avoid any clashes, as nothing comes between her and her mid-week bingo. Her medical needs are assiduously catered
for and she has reclaimed her vim and zest for life. It is remarkable when I think of mum when she was first admitted. Her mood was low and her eyes had lost their sparkle. Now, she finds joy in her day and that is very much down to The Croft and its staff and all the tender, restorative care they administer, not just to her, but all the residents they look after.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you so much for your 5* review of The Croft. Louise and her team do an amazing job and I'm sure they will be delighted to hear how highly you have rated the care and support delivered to residents at the home.


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Review from Lynn C (Relative of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Croft are very caring and accommodating. We have a relative who is a resident at the Croft. She is well taken care of and the admin have been very kind in allowing day outings. Although we now live in America, the staff at the Croft are excellent at communicating and keeping us informed
with regard to all issues, particularly those relating to our relative's health. I highly recommend the Croft due to the high level of service, willingness to work with the families of the residents and high standards of cleanliness.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for such a positive review of The Croft. It is heartening to hear that despite the distance, you are kept informed and connected to both the home and your relatives. I will be sure to pass your feedback on to Louise and her team.


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Review from Susan C (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for the last year and she has improved, healthwise. She is very well looked after by all the staff. The staff spend a lot of time with her and make her laugh. She is really happy here and I could not wish for better. 5-star treatment from the manager all the way down to the cleaners.
Superb!

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

What an incredible 5* review and such lovely feedback. I will be delighted to pass this on to Louise and her team at The Croft. Thank you.


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Review from H R (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Croft staff are helpful and caring and have created a safe space for residents. We feel, as a family, that we are listened to and heard and that Mum is in the best place she can be, with opportunities, company and stimulation as well as thoughtful care.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for your review. I am pleased to hear that you and your family are happy with the care and support that your loved one receives and that you feel listened to, with regard to their needs. I will ensure your comments are passed on to the team at The Croft.


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Review from Beverley T (Friend of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's comforting to know that my mentor/good friend and ex-boss is being looked after and cared for by staff who really do seem to care. Have always found the staff to be friendly, helpful and "receptive" to suggestions about additional support, needs and attempts to get my friend more engaged with/aware
of her then-new, now old, surroundings and other residents. It's given me, her friends and her god-daughter peace of mind.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for your feedback. Moving someone you care for into a residential home setting is always a difficult thing to do. I am pleased to hear that you have found the staff team helpful and supportive and will be sure to pass on your review to Louise the Home Manager.


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Review from David W (Son of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly, clean and healthcare is first-rate. My mother at 93, has come on in leaps and bounds, with respect to motivation and well-being. She is always given respect and support. She is now being engaged in social activities which are giving her added motivation.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

I am delighted to hear that your loved one is happy and well looked after by the team at The Croft. It is lovely to hear that she is getting involved in activities and social events at the home. Your comments will be passed on to Louise and her team. Thank you for your review.


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Review from M J (Son of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Croft is a clean, modern Care Home in a good location. It is well staffed although there seem a number of part-time staff which can affect continuity. The residents' rooms are bright and the bathrooms are spacious and well appointed. The day rooms are similarly clean and well appointed with fairly
attentive staff offering drinks etc. and also checking blood pressure and temperature. Meals are served on a regular basis and appear to be of a good standard and nutritious resulting in my Mother putting on weight which was needed as she is quite frail. Overall, I am pleased that Mum has been placed into The Croft.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for your review of The Croft. I am pleased to hear that you are happy with the care and support your loved one receives. Moving into a residential home is often a difficult experience and it is heartening to hear that your mother appears to have settled in well.


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Review from Kathy E (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has dementia so it's very difficult to know exactly how she finds everyone and the care she receives at The Croft but from observing on my visits, she seems very well cared for by friendly, thoughtful staff and seems to be very happy with life at The Croft.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

I am pleased to hear that your loved one appears happy and settled at The Croft. Thank you for your review which I will pass on to the team at the home.


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Review from Cherilyn C (Niece of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle's Dementia came on rapidly, and after a hospital admission, I had to make the really difficult decision to put him in a care home, as he needed constant care. I went to visit The Croft, and met with the manager and was shown around. It was so homely and the staff were so friendly, I chose for
my uncle to become a resident there. We could visit any time of the day or night, or call at any time. Apart from the way they cared for my uncle, they also helped me to get over the terrible guilt that I felt for not being able to keep him at home. After only being in The Croft for 2 months, COVID hit and I could no longer visit him. The Croft made it very easy for me to FaceTime him at any time, which I can still do in between face-to-face visits. He has been there for 3 years now, he has gained weight and is thriving. I am kept up to date with all his health and care needs, and never worry that he isn't being cared for. Thank you to the manager and her team.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

I will ensure that your comments are passed on to Louise and the team at The Croft. As you rightly point out, COVID was an especially difficult time for everyone and it is heartening to hear that you were still able to feel connected to your loved one, despite the challenges. Thank you for such lovely and positive feedback.


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Review from Timothy E (Brother of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at The Croft for a year and has enjoyed her life there enormously. I visit her weekly and she is always cheerful and content. The staff are welcoming, courteous and efficient, while the residents are clean, neatly dressed and obviously well cared for. The Croft is well-designed
and purpose-built with wide corridors and spacious rooms. It is always spotless and tidy. The secluded garden enclosed on three sides by the buildings is an ideal suntrap for those who wish to sit outside under the various shady umbrellas. I would heartily recommend The Croft as a care home.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for such a lovely review of not only the support and care your relative receives at The Croft but the well-considered internal and external environment at the home. I will ensure the team are given such positive feedback. Thank you.


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Review from K O (Son of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, efficient, professional, resourceful, smiley, entertaining, comfy, clean and great food! Did I forget patient? The team ensure Dad is safe and well, despite all his quirks and wanderings. Well done and thank you.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for such a lovely review of The Croft and the staff team. I especially like your comment that they are smiley! Louise and her team do an incredible job keeping everyone happy and safe. I will ensure your feedback is passed on.


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Review from Donna G (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been well cared for in her time at the Croft. The open policy means that we can go in at any time unannounced. I have always found her to be clean and very well cared for. I think the Croft are doing a great job and my Mum is happy there.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

I am so pleased to hear that you are happy with the care your relative receives at The Croft. The staff always treat residents with dignity and respect. I will be sure to pass your comments on to the team.


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Review from Neil D (Son of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in during the first lockdown he was welcomed with open arms. The staff were very reassuring and kind to him and he settled in very quickly, despite all the restrictions at the time. He has now been there for over two years and feels totally at home. All his needs are met and exceeded.
The staff are in regular contact and his care plan is reviewed and kept relevant. There are plenty of activities if he wants to participate. Staff always go the extra mile. Residents are all treated with kindness and dignity. Would recommend The Croft 100%.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for such an incredible 5* Review. Louise and the team at The Croft will be delighted with such positive feedback.


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Review from A N (Friend of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has just recently been moved into a dementia unit. The staff are so welcoming, loving and caring, showing respect and empathy to this resident. I have seen them sitting by her, holding her hand, reassuring her she is loved and valued. They are patient, explaining things to her, listening to
her wishes and concerns. She is now so much happier and settled. The staff are always welcoming and friendly to me, always offering a cup of tea.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for such a lovely review of our care home and the care and support your friend receives there. I will be sure to pass your comments on to Louise and her team.


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Review from Veronica S (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose The Croft for our mother after looking at various care homes in the area. The staff are very friendly and kind, and my mother has now been a resident there for nearly 2 years. She says the people are lovely, she is well looked after, and has put on weight (which she needed to) due to the nutritious
regular meals served. We have always had great communication with the staff, even though I live in Canada and my brother in Scotland, so we are not close by. During lockdown, the staff have done their utmost to keep the residents safe and entertained. Honestly, I can't say enough good things about The Croft.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

It has certainly been a challenging period for so many people. I am delighted to hear that you have such positive feedback on The Croft team and will be sure to pass this on. Thank you for leaving a review.


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Review from Martin S (Son of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Croft Care Home for over two years now and she is very happy there. She has made friends with the other residents and likes all of the staff who she comes in contact with. Since my mother has been at The Croft Care Home the staff have been friendly, welcoming, caring and they
always inform me if my mother has been ill, had to see a doctor or any other issue that I might need to be made aware of. During the Covid-19 lockdown we were kept informed of progress at The Croft Care Home and we are always able to call by phone or video call when we want to speak to my mum. I would recommend The Croft Care Home to other people as a friendly and caring home for any relative.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for your review. It is wonderful to hear that you view The Croft as friendly and caring. Louise and her team do an incredible job keeping people happy and safe and families informed and connected with their loved ones.


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Review from Andy S (Son of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft Care Home is an excellent care home and I have no hesitation in recommending it to others. The Covid-19 precautions are thorough and I feel safe when visiting my parents, inside or outside the care home.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for your review. The team have worked so hard during this difficult period and it is so good to hear that your feel safe when visiting at The Croft.


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Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for The Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Croft Care Home is calculated as follows: ( (23 Excellents x 5) + (1 Very Poors x 1) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.292 Points relating to the number of positive Reviews for The Croft Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Croft Care Home

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Frequently Asked Questions about The Croft Care Home

What types of Care is The Croft Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Croft Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does The Croft Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at The Croft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Croft Care Home to the centre of Amersham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.