The Croft Care Home

The Penningtons, Chestnut Lane, Amersham HP6 6EJ
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8.1 39 Reviews
  • The Croft Care Home, Amersham
The Croft is a purpose care home which can accommodate up to 64 residents. All rooms are en-suite and can be personalised so that residents feel truly 'at home'.

There are four self-contained living areas within the home, each with a spacious lounge area to relax in as well as a kitchen to prepare refreshments and snacks.

The Croft provides personalised care and support to older people and can offer care to people who may be living with dementia. Staff support residents to live as independently as any health conditions will allow.

Residents can choose to take part in a wide variety of activities and have access to fully accessible gardens on-site.

Ambient Support believes that everyone is unique and they should be able to lead valued lives in their communities treated with dignity and respect, no matter their age, health condition or disability.

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Care Provided by The Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rob Hunt (Head of Older People’s Services)
  • Admission Criteria
    • Self-Funders & Local Authority funded places available
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,270
    • Self-Funded Residential Dementia Care from £1,694
  • (these prices are only a guideline, please contact The Croft Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Plenty of parking for visitors onsite.


The Croft Care Home Reviews (39)

Total of 39, showing 21-39
8.1

The Croft Care Home has a Review Score of 8.1 (8.125) out of 10, based on 2 reviews in the last 2 years. Over all time The Croft Care Home has 39 reviews.

Overall Experience

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Date Published

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Review from Pat B (Friend of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend unexpectedly had to go into this care home, following a number of falls, just as the Covid pandemic started. All the staff I have come into contact with at the home have been very helpful and friendly. The standard of cleanliness at the home is excellent and offers excellent value for money.
Most importantly, my friend is very happy at the home.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for your feedback and so glad to hear that your friend has settled into The Croft so well.


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Review from Denise C (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at The Croft Care Home since January 2020. When lockdown happened, the team at The Croft went out of their way to make sure we could keep in contact. The whole team are friendly and very caring, the bedrooms are large and comfortable and the communal areas are welcoming. The food
is delicious and wholesome - Mum is always eating! I can't recommend The Croft highly enough.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

So glad to hear that your mother has settled in so well at The Croft and that you feel she is being 'fed up' with delicious food served. I will ensure Louise and her team hear your positive feedback.


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Review from Stuart C (Son of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Croft Care Home for three years. During this time the care that she has received has been second to none. She is very happy within the community in the home and is very appreciative of the care and friendship she receives from all of the staff. The Covid-19 pandemic
has been tough on residents, relatives and staff alike. I commend all at the staff for their efforts to maximise the safety of everyone. Mum is now approaching her 101st birthday and my family is convinced that her longevity is due, in no small way, to the high quality of life that she enjoys at The Croft.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Croft Care Home

Thank you for your review. Louise and her team do an incredible job keeping people well, safe and engaged. I will ensure that your feedback is passed onto the team.


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Review from Malcolm T (Son of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at The Croft in Sept' 2020. She has Alzheimer's and chronic arthritis. Prior to this, she'd lived with my wife and me for a year as she was no longer able to live alone. Sadly, it had become obvious professional care was needed and, as my mother-in-law was already a resident, we
had no hesitation in choosing The Croft.
When Covid restrictions allowed, I visited her in The Croft garden, and I'd call a mobile at other times so we could talk. From that, it was soon obvious that she'd settled in happily. Thereafter, it was also obvious the care, and company were having a very positive effect. This was confirmed by the staff, and the peace of mind that gave us was wonderful.
In December 2020, Mum had a fall, requiring hospital admission. This was handled very efficiently by the staff, who kept me informed throughout. Unfortunately, the fall had serious consequences meaning she now needs nursing care.
Thanks to all at The Croft for everything they did for Mum.

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Review from C M (Daughter of Resident) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum settled into this home despite initial reservations really well. The staff was respectful, caring, and empathetic. They worked very hard and anticipated her needs well, understanding Mum's character and wishes and always tried to reflect this in the way that they cared for her. They treated her
like a member of their own family. They gave her fantastic end of life care and were so very kind to my sister and I at the time, looking after us as well.

Reply from Davina Sellick, Director of Marketing & Communications at The Croft Care Home

Thank you for those kind words. I know that Louise and her team do an exceptional job in supporting residents at The Croft. It will have been an honour for them to have cared for your mother at the end of her life. I will ensure that your feedback is shared with the team at the home.


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Review from S A (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at The Croft for five months, and I am very pleased with all the care she receives from all of the staff. She has grown very fond of them already. All my fears of putting her into much-needed care, due to her dementia have now gone; due to the amazing staff. Thank you to all
at The Croft.

Reply from Davina Sellick, Director of Marketing Communications at The Croft Care Home

Thank you for such a wonderful review of the care and support your mother receives at The Croft. The manager and her team will be delighted to hear the positive impact they are making.


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Review from Paul C (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft is a wonderful place and my mother is extremely well looked after.

Reply from Davina Sellick, Director Marketing Communications at The Croft Care Home

Thank you for such a wonderful review.
I will ensure that the team at The Croft are told how highly they are thought of!


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Review from Vera R (Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to The Croft I had lost 2 stone, that was in November 2018. They had got me a lot better from my bowel problem and have weight back on. The chefs do different lunches that I like as I am very fussy.
All the staff are very nice, kind and caring.

Reply from Davina Sellick, Director of Marketing Communications at The Croft Care Home

Vera thank you so much for writing such a lovely review for The Croft. Louise and her team will be delighted to hear that your time with them has made such a difference to your life. We hope to continue to support you for many years to come!


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Review from Jean S (Wife of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home. Staff very friendly and helpful. I shall miss coming here. Keep up the good work.

Reply from Davina Sellick, Director of Marketing Communications at The Croft Care Home

Thank you so much for such lovely feedback about the care and support at The Croft. We will ensure this is fed back to the Home Manager and her team.


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Review from Sandra W (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody was very nice and helpful. My dad seemed very happy and settled. He had a nice room. Nice food and nice people. Felt very happy with him being there. Very happy with The Croft. Thank you.

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Review from C R (Son of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with my parent's care, she is looked after consistently and with care.
She has dementia so has needs that arrive from that and also lymphoedema.
I would like her to be taken into the garden that The Croft has (as advertised) as fresh air, bird sound etc can only be beneficial.
Perhaps
the staff need to be motivated to use the garden more.
Perhaps a few more activities as my mother really enjoyed the Elgiva trip (local theatre).
Also, use her bus pass?

Reply from Davina Sellick, Head of Marketing & Communications at The Croft Care Home

Thank you for your feedback with regard to The Croft. We recognise the importance of outside space, activities and events to support the wellbeing of our residents. After a short period without an activity co-ordinator we have now recruited to this post and residents will shortly be enjoying a full and comprehensive programme of activities once again.


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Review from Vivienne D (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my Mother arrived she was given a lovely room which remained hers until she passed away. The staff were so caring and respectful and she grew very fond of them. The facilities were exceptional with lots of activities and sing-alongs. The food was all cooked onsite and the families were
always offered a meal if we were there. The home was clean and beautifully maintained. Some of the staff will be attending my Mother's funeral and I am honoured to have them there. A big thank you to The Croft.

Reply from Davina Sellick, Head of Marketing & Communications at The Croft Care Home

I am so sorry to hear of the sad loss of your mother. Thank you for your kind words and feedback about the service, care and support we were able to provide at The Croft. I will ensure this is fed back to the manager and her team.


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Review from Ross A (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother joined The Croft in November 2017 she has been a different person. She suffers from dementia and life was very hard for her and her husband she is now happy every time we visit and the staff say she is a very positive member of the "family at The Croft". Personal care and eating were
impossible but now she is being attended to her every need. Also, her dressings were never changed at home but everything is very well looked after.

Reply from Davina Sellick, Head of Marketing & Communications at The Croft Care Home

Thank you so much for taking the time to give such positive feedback. I will ensure that the manager and her team have this passed onto them.


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Review from Carole G (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am pleased to note the considerable efforts by the staff to settle Mum into The Croft. Their willingness to discover Mum's character, past way of life, likes and dislikes is very encouraging. The overall aims and policy of The Croft is very well managed and run.

Reply from Davina Sellick, Head of Marketing & Communications at The Croft Care Home

Thank you so much for such positive feedback about the care and support at The Croft. I will ensure this is passed on to the Home Manager and her team.


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Review from Mary H (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the care given to my Mother was very good, with very friendly, caring and professional staff. I am sorry that she has to leave there now, but that is because her needs have increased, and they don't have the facilities to cope with them.

Reply from Davina Sellick, Head Marketing Communications at The Croft Care Home

Thank you for your feedback about The Croft. I will ensure that the team know that you were so pleased with the support provided.


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Review from Ian S (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative's view of care homes was that they lock the door and throw away the key. Nothing could be further from the truth. This home treated my relative with dignity and nothing was too much trouble. The home has a new manager who at once brightened up the paintwork, inspired staff and her door is
always open to listen to relatives and residents. If I had to go into a home when I get older this is where I would like to go.

Reply from Davina Sellick, Head of Marketing & Communications at The Croft Care Home

Thank you for your positive review of The Croft and the support and care your relative recieved there. I will be sure to pass on your comments to the Home Manager and her team.


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Review from Jean D (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Croft has improved immensely over the past year. There is now less agency staff which has more continuity for the residents. Most of the carers are sensitive to the resident's needs. Some areas could be improved, such as resident's hygiene (e.g. Feet, between toes)

Reply from Davina Sellick, Head of Marketing & Communications at The Croft Care Home

Thank you for your comments. We are committed to continually improving the quality of care that we are able to provide to our residents. I will ensure your comments are passed to our Home Manager to ensure any concerns you might have are addressed.


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Review from Chris D (Son of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In our experience with The Croft we are very pleased with the way our mother is being treated. The staff are very friendly and caring and we are pleased with the way she has settled in, as she has dementia it was not easy for them but she now looks upon it as her home.

Reply from Davina Sellick, Head of Marketing & Communications at The Croft Care Home

Thank you for your kind comments. We are delighted to hear that your mother has settled in so well and that you are pleased with the care and support our team at The Croft provide.


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Review from Violet S (Friend of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very happy to see that the staff had organised a tea party to celebrate the queen's birthday. They had a raffle and the food was lovely and plentiful, all the staff were joining in with the residents and had ice creams and plenty to drink.

Reply from Davina Sellick, Head of Marketing & Communications, The Heritage care Group at The Croft Care Home

Thank you for your review of The Croft. Our team work hard to organise activities and events that residents, friends, family members and staff can all enjoy together. We look forward to welcoming you to another event at The Croft very soon.


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Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for The Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Croft Care Home is calculated as follows: ( (23 Excellents x 5) + (1 Very Poors x 1) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.292 Points relating to the number of positive Reviews for The Croft Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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