Culwood House Residential Care Home

130 Lye Green Road, Chesham HP5 3NH
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9.9 49 Reviews
  • Culwood House Residential Care Home, Chesham
Culwood House is a residential care home in Chesham, Buckinghamshire. It has been a family established and managed care home since 1988.

The home offers accommodation for up to 19 residents, with the larger rooms being available for couples. This smaller size provides a warm and friendly environment for residents, visitors and staff alike.

All the bedrooms are en-suite and residents have access to a communal lounge, a large dining room and conservatory as well as a large flat garden and two summerhouses.

Culwood House complies with the required standards for residential care and has an overall CQC ‘good’ rating (March 2019) and a 5 star food safety hygiene rating (April 2023).

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Care Provided by Culwood House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Culwood House Ltd
  • Person in charge
  • Rachel Elton-Jones (Registered Manager and Director)
  • Admission Criteria
    • Self referral, Medical professional referrals
    • Ages 18+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Culwood House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,650
    • Self-Funded Residential Dementia Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,650

  • Included in fees:-
    24 hour staff on duty
    Support with personal care
    In house activities programme
    Laundry
    Meals & Refreshments (including visitors free of charge)
    Utilities
    General maintenance


    Excluded in fees:-
    Chiropody
    Hairdressing
    Newspapers/Magazines
    Continence products not supplied through NHS
    Staff time for trips to medical appointments
    Occasional charges for trips outside of the home i.e. theatre
  • (these prices are only a guideline, please contact Culwood House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time of day or night, but kindly phone if visiting after 10pm at night. Please see website for full details of visiting or call the home.


  • Parking

  • Front drive and unrestricted parking available on the road outside the house.


Culwood House Residential Care Home Reviews (49)

Total of 49, showing 1-20
9.9

Culwood House Residential Care Home has a Review Score of 9.9 (9.882) out of 10, based on 16 reviews in the last 2 years. Over all time Culwood House Residential Care Home has 49 reviews.

Overall Experience

  • 43
  • 5
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Review from Kate C (Daughter-in-law of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. All the staff have a genuine caring attitude and go the extra mile to love those in their care. Residents are treated like it's their own home and visitors are made very welcome. The meals are delicious and sourced locally. My mother in law was able to stay at Culwood House
Residential Care Home for her final few weeks of life and I cannot fault how lovingly she was cared for during that time. Thank you to the whole team.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for such a lovely review. We were so pleased to be able to look after your mother-in-law at Culwood House for the final few weeks of her life. We still miss her hugely.


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Review from Lindsay D (Friend of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely visit and stayed for a delicious lunch in the conservatory. All the staff that we met were very welcoming and helpful. As always, the house and the garden were immaculate. Looking forward to visiting our friend again.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for such a lovely review. We are really happy to know how welcome you were made to feel and that you enjoyed lunch. We look forward to you visiting again.


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Review from J D (Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for three years and have always found the staff caring and cheerful. It is a comfortable, homely house and is kept clean and supplied with fresh flowers. We have many activities and are asked if we would like anything else.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your lovely review. I'm so pleased to hear you find the staff caring and cheerful. It's also good to know you feel comfortable at Culwood House and feel able to ask for whatever you'd like.


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Review from Stuart S (Son of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Culwood House looked after my mum for almost 3 years. All the staff treated mum with kindness and dignity. Sadly mum's health deteriorated due to her condition, but Culwood made the last couple of weeks of mum's life so peaceful and quiet. My sister and I were treated with so much compassion as we spent
every day with mum. Aside from being a beautiful, well-run home, the activities offered are second to none. There are trips out to local places, so many musicians visit as well as gentle exercise sessions and plenty to stimulate the mind. The meals are exceptional and all needs are catered for. Culwood House gave my sister and I peace of mind that our dear mum was well looked after and she couldn't have been in a better place. We will miss our mum but will also miss our twice-weekly visits and the welcome received more akin to family than just visitors.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for such a lovely review. We're so pleased that you were happy with the way your mum was cared for at Culwood. It was an honour to look after her. We really miss her. We also miss seeing you both every week.


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Review from C L (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is currently receiving palliative care at Culwood House, having moved there in 2021. I'm always impressed by the level of care given to Dad; The care is personalised and reviewed day by day to ensure he always has what is needed. Emails are always responded to and any requests we (as a family)
may have are taken into account. My Father is treated with great respect and is genuinely loved by the staff. Culwood House is an exceptional care home.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for such a lovely review. We are so pleased that you are happy with everything we do for your father. It is a pleasure to look after him and we do all genuinely love him.


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Review from Clare B (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Culwood House for about 18 months. The whole environment is homely and caring. Whenever I visited, whether prearranged or just popping in, there has always been a hospitable welcome from the staff. Alongside the regular activities, there were trips out to see the bluebells and rhododendrons,
Beaconscot, pub lunches, and a canal trip.
When Mum became ill, the team was excellent, recognising Mum wasn't herself and arranging for the GP to visit. All the staff was lovely, keeping her close, sometimes she sat in the kitchen with them having coffee and sharing a joke.
As Mum's health failed the staff team excelled. They worked with the district nurse and GP ensuring Mum had the care she needed. We visited as a family frequently, always welcome, staying as long as we wanted, meals were provided, and staff always available to update us on how Mum was doing. In the last weeks seeing the various staff interact with Mum with real affection alongside their professionalism was a comfort.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for such a lovely review. I'm so pleased you were happy with the care your mum received at Culwood. It was a pleasure to look after her and we really miss her.


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Review from Meredith O (Granddaughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cullwood House is a lovely home, I couldn't have wished for a nicer place for my Granny. All the staff were so kind and caring and the facilities were excellent. Residents are treated with compassion and dignity, it's just a great place.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your lovely review. We were so lucky to have been able to look after your Granny and miss her.


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Review from Steve D (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am at ease with my Mother living at Culwood, as I know that she is being cared for in a loving, individual way.
She benefits from the activities on offer and is thriving.
I would highly recommend it.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for such a lovely review. We're pleased that your mum enjoys the activities so much and that you would recommend us.


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Review from Chris C (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rarely use superlatives but for Culwood these are necessary: they are absolutely brilliant.
When we were choosing care homes I was struck by how the word 'we' referred to both the staff and the residents. The sense of being one family is palpable. In the other homes we visited this was not the case.
My
Mum has just died and in observing the care she received I was struck by the fact that it wasn't simply excellent care it was loving too.
There are other things that I could mention but being a loving home away from home sums it up.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for such a lovely review. We miss your mum and feel very fortunate that she chose to be part of the Culwood House family.


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Review from K H (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Culwood House is a gem of a place. It manages to combine a lovely, calm 'home from home' atmosphere with total commitment and professionalism from every member of staff. My father could not be better cared for. Despite his frailty and Alzheimer's, the staff are unfailingly warm, patient, and compassionate.
Even the most minor request or feedback is taken seriously and actioned immediately. He could not be better cared for. My family and I are so reassured and grateful to you all. Thank you.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for such a kind review. It's a real pleasure to look after your lovely father and we're pleased that you're so happy with the care he receives at Culwood.


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Review from J P (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I and some members of my family recently had lunch with my mother at Culwood House on Mothering Sunday. The area booked for us privately (the conservatory) was beautifully laid out on our arrival.
We had a very nice lunch together and all staff present were delightful and very attentive.
We shall
be booking again!

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very kind review. I'm so pleased you had a lovely lunch together for Mothering Sunday and that you'd like to book in again.


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Review from Ian P (Son of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have on three occasions now put our mother into daycare.
She always says afterwards how friendly and helpful the staff are.
She enjoys the company and facilities while there.
We hope in the future Mum may become a full-time resident.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind review. We really enjoy your mum visiting us and hope to see her again in the near future.


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Review from Carol J (Regular Volunteer) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knit and Natter was a delight this morning, all the residents present participated in the chats we had expressing their varying ideas on all subjects covered from weather abroad to gardening and the perfume of roses. to telling jokes. We all had an enjoyable morning and lots of laughs. It was a pleasure
to be part of it.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your lovely review. We feel very fortunate to have you coming in to do the knit and natter sessions with the residents. They look forward to your visits and it’s lovely to see them looking so happy. They also take great pleasure in knowing their knitted items go to the neonatal unit.


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Review from Laura G (Granddaughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today my mum and I visited my nan along with other family members and it was so lovely. Seeing how happy and well she is, thriving within the surroundings and environment is just amazing. We booked the summer house and all enjoyed a yummy lunch together before joining in on their weekly chair exercise
class. The lady teaching the class was absolutely brilliant. Keeping all residents and our family members there well entertained with 100% compassion and patience with the residents. It was so lovely to see. We stayed 5 hours with our nan today. The staff are incredible and you are made to feel welcome at all times. Such a beautiful home with excellent staff and amazing service. Thank you for taking such great care of our gorgeous Nan!

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you so much for your lovely words. We're really pleased you enjoyed the Summer House, lunch and the armchair exercise class. We're also delighted that your nan is so happy at Culwood House and that she's chosen to make it her home.


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Review from M K (Granddaughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s hard to put into words how lovely the people who work at Culwood House are.
All the staff treat the residents with such kindness, care and respect. It has a lovely family atmosphere. Visiting Great Grandma was the highlight of my children’s week! My grandmother was so happy here, we are very
grateful to have found such a lovely home for her. We were made to feel so welcome by everyone at Culwood House.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind words. We miss your lovely Grandma, she had such a lovely smile and was appreciative of everything we did for her. I hope you will pop in for a cup of tea with the children when you're next in the area.


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Review from Susan-Claire D (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Culwood House since late 2021.
I reside in a different country and finally got to visit her in April 2023. What a joy it has been to find her so content and well looked after. The staff at Culwood House are most attentive and caring and I was warmly welcomed on my numerous
visits to see her.
We were able to share beautiful meals and enjoy quality time together in the peaceful, well maintained blooming gardens, play games in the summer house and relax in her modern private room.
I also got a taste of her daily interactive activities with the other residents which I can see she thoroughly enjoys. Mum has made some lovely friends at Culwood House and feels totally at home in this Care Home.
It gives me peace of mind knowing how happy she is.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very kind review Susan-Claire. It's a real pleasure to look after your lovely mum. I'm pleased you were able to visit her and see her happy and at home at Culwood House.


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Review from Arthur M (Son of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Culwood House Care Home has been just the environment for my mother. The house has a lovely feel to it - the kitchen is at the heart of the house - both for the staff and for the residents.
I can only say high praise upon the staff - they are part of the family too - they are part of ours in our mutual
desire for Mum's wellbeing and we are part of the Culwood family.
As my mother's health has deteriorated, the Culwood has been super at accommodating her needs.
Under the exacting conditions of Covid over the past twenty-one months, Culwood has managed superbly - and full credit to the management and team to their care and diligence.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your lovely review Arthur. It's so kind of you to say all of these things. We are all very fond of your mum and it's a pleasure to look after her.


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Review from K H (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had visited 14 care homes locally before choosing Culwood for my Mother who is living with Alzheimer’s. Culwood really is a home from home rather than an institution. The team feels like a family and are amazing in their care and compassion for the residents. Mum settled very quickly and I have been
impressed with the care given to her by the staff. Even after a significant decline in her Alzheimer’s, they have remained committed to giving her the best care possible.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your lovely review of Culwood. We're so happy to hear how pleased you are with your Mum's care and that you chose us after visiting so many other places.


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Review from Matthew D (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother settled into the home very quickly thanks largely to the kind, supportive staff. My family has been very impressed with the standard of care, the food, activities, accommodation and surroundings at Culwood. We feel we most definitely made the right choice having visited several homes before
opting for a place for our mother here. She is very happy. Thank you for your continued good work.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind review. We're so pleased you are so happy with everything we're doing at Culwood for your Mum. It's a pleasure to look after such a lovely lady.


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Review from S T (Daughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, stable staff community create nurturing, creative, stimulating environment for my father.
Daily activities, tasty food.
Good communication with family.
Thoughtful about my father's independence.
Supportive of our family and Dad's friends to enable visits safely over the summer and autumn.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very kind review. We're so pleased that your father is so happy here and that you also feel supported. It's a pleasure to have him at Culwood and have you visiting.


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Culwood House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Culwood House Residential Care Home is calculated as follows: ( (166 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Culwood House Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Rachel

Rachel Elton-Jones

Job Title: Registered Manager

Joined: 2008

Rachel Elton-Jones is responsible for the overall management of Culwood House and its employees and has been working at Culwood House since 2008. She is Anita Larkin’s daughter and grew up in Culwood House’s sister care home, White Hill House, from the age of six. Before working at Culwood House she worked for Morgan Stanley in Canary Wharf for 8 years and prior to that she worked for Willis in the City for 4 years. Rachel holds a QCF level 5 diploma in health and social care, an ILM leadership and management award and a BA hons degree in Modern Languages and European studies. She undertakes training on a regular basis to keep her knowledge and skills up to date. She is a member of the Skills for Care registered managers’ network, the My Home Life initiative and the Bucks registered managers’ network which helps her to keep abreast of changes within the sector. Rachel is supported by a fantastic team at Culwood House which consists of three team leaders, an administration manager, care assistants, chefs and housekeeping staff.


Frequently Asked Questions about Culwood House Residential Care Home

What types of Care is Culwood House Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Culwood House Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Culwood House Residential Care Home have?

There are 15 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Culwood House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Culwood House Residential Care Home to the centre of Chesham?

1.1 mile(s) as the crow flies, distance by road may be significantly further.