Culwood House Residential Care Home

130 Lye Green Road, Chesham HP5 3NH
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9.9 49 Reviews
  • Culwood House Residential Care Home, Chesham
Culwood House is a residential care home in Chesham, Buckinghamshire. It has been a family established and managed care home since 1988.

The home offers accommodation for up to 19 residents, with the larger rooms being available for couples. This smaller size provides a warm and friendly environment for residents, visitors and staff alike.

All the bedrooms are en-suite and residents have access to a communal lounge, a large dining room and conservatory as well as a large flat garden and two summerhouses.

Culwood House complies with the required standards for residential care and has an overall CQC ‘good’ rating (March 2019) and a 5 star food safety hygiene rating (April 2023).

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Care Provided by Culwood House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Culwood House Ltd
  • Person in charge
  • Rachel Elton-Jones (Registered Manager and Director)
  • Admission Criteria
    • Self referral, Medical professional referrals
    • Ages 18+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Culwood House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,650
    • Self-Funded Residential Dementia Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,650

  • Included in fees:-
    24 hour staff on duty
    Support with personal care
    In house activities programme
    Laundry
    Meals & Refreshments (including visitors free of charge)
    Utilities
    General maintenance


    Excluded in fees:-
    Chiropody
    Hairdressing
    Newspapers/Magazines
    Continence products not supplied through NHS
    Staff time for trips to medical appointments
    Occasional charges for trips outside of the home i.e. theatre
  • (these prices are only a guideline, please contact Culwood House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time of day or night, but kindly phone if visiting after 10pm at night. Please see website for full details of visiting or call the home.


  • Parking

  • Front drive and unrestricted parking available on the road outside the house.


Culwood House Residential Care Home Reviews (49)

Total of 49, showing 21-40
9.9

Culwood House Residential Care Home has a Review Score of 9.9 (9.882) out of 10, based on 16 reviews in the last 2 years. Over all time Culwood House Residential Care Home has 49 reviews.

Overall Experience

  • 43
  • 5
  • 1
  • 0
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Date Published

49
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Review from Rosalind K (Daughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Culwood House to be a wonderful place. It has provided fantastic care for my mother and has adapted extremely well to her changing needs.
The staff are all caring and compassionate. They seem to genuinely care for my mum. This means everything to me as I cannot provide that care for her.
To know she is safe and that her needs are being met in a kind and considerate way gives me peace of mind.
When I have had to talk about difficult things to do with my mum I have found the manager to be so easy to talk to. I feel they have gone the extra mile in the care of my mother and I will never forget that.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind review. I'm really pleased that you're so happy with your Mum's care. It's a real pleasure to look after such a lovely lady.


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Review from Julia K (Daughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Culwood House have been wonderful caring for my mother. They have been patient and understanding of her needs. They have been very supportive of her family and very welcoming to us all. They keep us informed of anything we need to know and have always treated us all as part of the Culwood
family. They have done everything they possibly could do to support us through very difficult times, and my mother has felt so at home and happy about living there since she moved in. I love the little things they do that make special occasions memorable for the residents. Everything is clean and well cared for without being that awful institutional characterless environment. My mother likes the homeliness style of all the room and it is so nice she has her own paintings and things sound her in her room. I couldn’t bear her to be anywhere else it could never match the loving and happy home she has at Culwood.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind review. We're so pleased that you are so happy with your mum's care and appreciate Culwood's environment so much. It's so important that all the residents feel at home and we really love the fact she has her paintings on the wall for us all to enjoy every day. It's a pleasure to look after your lovely mum and have you visiting.


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Review from Neil L (Son of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care home providing a very high quality of service with a very caring attitude to residents. My mother has been here for the last year as now has Dementia. The staff are extremely patient with her and ensure she is involved in as much as possible in the home. I do not really know what I
would do without Culwood House giving me the assurance that all my mum's needs are being met and she is always made to feel safe and loved.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind review. We're so happy that you're pleased with your mum's care. She's a lovely lady and it's a pleasure to look after her.


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Review from C D (Daughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Culwood House team are all committed to provide high-quality care.
My mother has experienced a standard of care that we are extremely pleased with.
The staff have also supported my mother through a very significant bereavement in a sensitive and thoughtful way.
The team are extremely well led
and there is a strong sense of working towards providing a happy and stimulating experience through a programme of activities and with close attention to the individual needs of residents.
As a family, we have felt welcomed and we are able to communicate with staff and my mother regularly.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind review. We're so pleased you're happy with your mum's care and feel she has been supported so well through her bereavement. She's a lovely lady and we're all very fond of her.


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Review from Anne F (Daughter of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Culwood House Care Home since 2016. It has been wonderful for her and for us. Culwood is the closest you can get to being at home with its caring and friendly environment. Nothing is too much trouble and all the staff are kind and thoughtful without exception. My mum is
now nearing the end of her life (she’s 95) and I feel truly blessed that she moved here when she did.
When Mum was able to she thoroughly enjoyed joining in with activities (especially the musical ones) and spending time with other residents in the lounge and conservatory. She’s had a number of memorable birthdays here, including last years during lockdown. Culwood provided a wonderful afternoon tea in their summerhouse for Mum, my husband and myself.
I would unreservedly recommend Culwood to others looking for a warm, welcoming care home and feel very grateful for everything they have done for Mum over the last five years.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you so much for your very kind review. We also feel fortunate to have looked after your lovely Mum for so many years at Culwood. I will always think of her when we play Il Divo and Abba at Culwood. The chef also has her delicious trifle recipe which she kindly shared with him when she still enjoyed cooking. We have made so many happy memories with her over the years and will miss her and all of you coming in.


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Review from Susan M (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful care home with dedicated staff. My mother has been here for quite a few years now and has had the best care one could wish for. The staff are very patient and kind, even when Mum can be a bit difficult. I could not have found a better home for her. The house and grounds are lovely
and I know the food is excellent. Just wish I could stop by for lunch and join Mum but lack of time sometimes gets in the way.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very kind review, Susan. I'm so pleased you are happy with your mum's care. We are all very fond of her as you know. You are welcome to join her for lunch in the garden any time you're visiting.


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Review from S P (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care given to my mother, she is treated with dignity and given care and support when needed. The home is always spotlessly clean. She has a beautiful garden also to sit out in the summer. The food is homemade and wholesome.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your kind words SP. I’m so pleased you are happy with the care your Mother receives.


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Review from J H (Resident) assisted by family/friend published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first year here and I feel I have settled very well overall considering I have been on my own for over forty years. Therefore I am more than happy to spend time on my own. The staff understand this. I have no complaints whatsoever and know I need a care home as I struggle to remember things.

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Review from C S (Cousin of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had over two years of experience with Culwood House and cannot speak highly enough of the manager and her team. Two of my father's cousins had no children so we helped firstly, the older one into Culwood House, but sadly after 18 months there, she passed away aged 93. By then the younger one
was struggling with Alzheimer's and we had no hesitation in placing her there as well.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind words and review of Culwood Huse. I am so pleased that you're happy with the care we're providing. We feel fortunate to have looked after two members of your family.


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Review from D S (Son of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Culwood House is a relaxing atmosphere and comfortable environment, run by caring and professional and welcoming staff. I have been hugely impressed by how they've looked after my father.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very kind review. I'm so pleased that you are happy with the care that your father receives here and that you enjoy the environment.


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Review from T O (Resident) assisted by family/friend published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have settled in very well here. The staff are always kind and helpful and always try to accommodate my needs. There are a range of activities and trips which I can participate in. I particularly like the knitting sessions and the visits from the magician. I feel safe and healthy.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your lovely review. I'm so pleased the staff are kind and helpful and that you enjoy the activities. It's great that you feel safe and healthy too.


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Review from M N (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my father at Culwood House once or twice a month for a few hours - I always find him well cared for; healthy and in relatively sound mind. His care is of a high level and the personnel and staff excellent.
His room, however, is very small and if there is a single drawback to his quality of
life it is the overly constricted space.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your review of Culwood. I'm glad that you think that the care is of a high level and that the staff are excellent. That's always lovely to hear. We know that your father needs a larger room, but unfortunately, there hasn't been one available which I realise is frustrating for him. Unfortunately, the building is old and has been converted for its current use so we are limited with room sizes. The rooms he has been offered since he's been here haven't been much bigger sadly.


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Review from M N (Resident) assisted by family/friend published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The lunches are ok but the evening meal is inadequate and could be improved by being a cooked meal. I do enjoy talking to the staff, but wish there was greater opportunity for conversation with other residents at mealtimes. I enjoy the poetry activity but feel there could be more things like that.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your constructive feedback MN. I’m sorry to hear you don’t feel the evening meals are adequate. You are always able to ask for more or an alternative to the published weekly menu. I hope you will feel confident to come to next month’s resident forum with some ideas of what you would like to see on the menu and activities schedule so we can make things better for you and other residents. I will also make sure I speak to you about this one on one. Thanks.


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Review from J T (Sister of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient staff. Homely atmosphere. Lovely garden to enjoy.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very kind review. I’m so glad you enjoy the garden when you visit.


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Review from J K (Resident) assisted by family/friend published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for just over a year and have been made to feel very welcome. The care I am provided with is very good and the staff are really kind and patient. The home is very well run and the cleanliness is excellent. Whenever there has been an issue it has been dealt with promptly in an efficient
and caring way.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very kind review JK. I'm so pleased that you are happy here and that the staff are kind and patient. Best wishes Rachel


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Review from C O (Daughter of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It feels more like a home than a care home. This is due to the many small details such as the soft furnishings and fresh flowers around the entire house to the way the residents come together to eat their meals around one big table in the dining room. It is always clean and I really feel the staff know
my father and try hard to accommodate his needs with patience and kindness.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you for your very lovely review CO'B. I'm so pleased that you feel your fathers needs are met so well. Thank you for appreciating the environment too.


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Review from M S (Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so pleasant walking about here. My previous home had at least three sets of stairs, you couldn't go anywhere without using a staircase. Here we have a chair for the stair but I rarely use it.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your kind review. I'm really pleased you find it easier to get around now you're here.


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Review from K S (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Culwood House is an amazing care home. All the carers are friendly, helpful and kind. The residents are all very well looked after. The house itself is beautiful with a lovely, well-kept garden. If your relative (resident) wants to join in activities, there is always something to do on a daily basis.
The management of the home is excellent and communication with them is always easy, very clear and sympathetic.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your very kind review of Culwood. I'm so pleased you think the garden is lovely and the activities are good.


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Review from Robert C (Brother of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen at first hand, the care my sister received by all staff was excellent on all counts.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your review of Culwood. Best wishes Rachel.


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Review from B S (Wife of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk into Culwood you feel like you are in a proper home. Everywhere is beautifully decked with flowers, plants and collectable items. The management and staff are welcoming and work together as a team - caring, cooking, cleaning, admin and anything else that keeps the house running
efficiently. It is a pleasure to visit and I cannot praise the staff enough. And - the most important thing - my husband is happy and well cared for.

Reply from Rachel Elton-Jones, Manager at Culwood House Residential Care Home

Thank you very much for your lovely review, B S. I'm so pleased you appreciate the environment and the staff.


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Culwood House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Culwood House Residential Care Home is calculated as follows: ( (166 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Culwood House Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Rachel

Rachel Elton-Jones

Job Title: Registered Manager

Joined: 2008

Rachel Elton-Jones is responsible for the overall management of Culwood House and its employees and has been working at Culwood House since 2008. She is Anita Larkin’s daughter and grew up in Culwood House’s sister care home, White Hill House, from the age of six. Before working at Culwood House she worked for Morgan Stanley in Canary Wharf for 8 years and prior to that she worked for Willis in the City for 4 years. Rachel holds a QCF level 5 diploma in health and social care, an ILM leadership and management award and a BA hons degree in Modern Languages and European studies. She undertakes training on a regular basis to keep her knowledge and skills up to date. She is a member of the Skills for Care registered managers’ network, the My Home Life initiative and the Bucks registered managers’ network which helps her to keep abreast of changes within the sector. Rachel is supported by a fantastic team at Culwood House which consists of three team leaders, an administration manager, care assistants, chefs and housekeeping staff.