Icknield Court

Berryfield Road, Princes Risborough HP27 0HE
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9.6 135 Reviews
  • Icknield Court, Princes Risborough
Icknield Court is a vibrant and friendly care home located within the town of Princes Risborough. Providing residential and dementia care, the home offers a comfortable environment with a strong sense of community.

The kind and experienced care team take the time to build relationships with residents and get to know each individual’s preferences, so that high quality person centred care can be delivered to all.

The home is split across six ‘houses’, all with communal spaces which are ideal for meeting up with friends and family. There are two lovely enclosed courtyard gardens, both designed to be dementia friendly, interactive and stimulating that everyone can enjoy at their leisure.

Activities are arranged by the enthusiastic co-ordinator to ensure a range of hobbies and interests are catered for including painting and reminiscence activities.

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Care Provided by Icknield Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Fielder (Home Manager)
  • Admission Criteria
    • via Bucks County Council and private assessment
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Icknield Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,323
    • Self-Funded Residential Dementia Care from £1,472
    • RESPITE Self-Funded Residential Care from £1,522
    • RESPITE Self-Funded Residential Dementia Care from £1,693

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Icknield Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Icknield Court Reviews (135)

Total of 135, showing 61-80
9.6

Icknield Court has a Review Score of 9.6 (9.552) out of 10, based on 14 reviews in the last 2 years. Over all time Icknield Court has 135 reviews.

Overall Experience

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Review from J H (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and care staff have worked very hard during a very difficult time and not neglecting the residents. The staff have always been polite and friendly. Icknield Court has a friendly homely feel about it.

Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you for your review. We are so happy to read your comments such friendly feedback is very appreciated.


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Review from Kelvin (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!
The care staff and those on reception are friendly, knowledgeable, patient and good-humoured.
The catering is first class - particularly the birthday cake!
Dad is there during lockdown and so visiting is tricky..... no problem... video calls are arranged easily and efficiently.
Thank
you! You are fantastic!!

Reply from Lee-Anne Macdonnell, Marketing Manager at Icknield Court

Thank you for taking the time to write this review. We're delighted to hear that you've managed to sample and enjoy some birthday cake, and pleased to have been able to facilitate communications with your dad.


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Review from David B (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult year with Covid, and I think the home coped extremely well in the circumstances. Some management changes have improved certain areas, and I cannot speak too highly of the care staff directly involved in supporting my mother.

Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you for your review. It has been a difficult year and we appreciate your positive feedback.


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Review from M L (Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and caring staff. Very happy with my room. Food is good. I am very happy.

Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you for your review. We are very glad that you are happy.


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Review from M F (Sister of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are doing an amazing job at a very difficult time. I'm not online but have been kept in touch with each development either by phone or letter. I have been able to speak to my sister in her room by a member of staff cheerfully handing out a mobile. Obviously, we haven't been able to
visit so can't get an overall picture but at Christmas, the whole place was very festive and colourful with lots of activities taking place. I look forward to visiting again next week.

Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you for your review. We look forward to your visit.


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Review from R F (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Afternoon tea could have been better. Sandwiches had too much filling and were white bread (my mother prefers brown). Small, dry fairy cake - did look a bit dull.

Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you for your review. We are sorry that the afternoon was not to your mother's tastes. At Icknield Court, we always try to ensure we are catering to everyone’s tastes and dietary needs so your feedback is duly noted for next time.


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Review from C T (Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience. Treated very good. Nice set of staff.

Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you for the review. We appreciate your feedback.


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Review from S E (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here only a few days and I'm being well cared for by all staff and management. My room is lovely and the food is excellent too. I would recommend Icknield Court to my family and friends. An excellent care home.

Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you for your review. We are so glad to welcome you and are happy to hear that you love your room and the food!


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Review from Lana H (Granddaughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the wonderful care you have provided for my grandad. Nothing is too much trouble and I am so grateful to all the staff there for their hard work. I recently moved to Australia and the staff have done everything they can to allow me to communicate with him regularly, including phone calls
in the middle of the night, video calls Via google Duo and the familygram app.


Thank you again. It is a great comfort to know the staff really care as if he was part of their family.


Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you for your kind review. We will continue to keep communication between our residents and their loved ones as regular as possible during these difficult times.


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Review from Janet H (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Icknield Court for 3 years. During the first two years we were weekly weekend visitors and always found Dad happy and well and usually entertaining the staff with a song or two. Tea and biscuits were always free-flowing and the staff always delighted to see us.
This
last year has been so difficult with the Covid virus reducing our visiting options. However the staff at Icknield Court have been absolutely amazing with ensuring that garden visits and then socially distanced room visits were available. They also kept us updated with regular phone calls.
During the last two weeks my dads Alzheimer's accelerated and he passed away peacefully last night. Every member of staff sought me out to tell me how much they loved my dad and how much he would be missed.
The team at Icknield Court are amazing and I feel truly blessed that my dad was cared for by such a caring team.
Thank You.

Reply from Steph Lawson, Sales Co-Ordinator at Icknield Court

Thank you so much for your kind words. You are always welcome back for some tea and biscuits.


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Review from J A (Niece of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful, nothing is too much trouble. I am very happy to know my relative is so well cared for.

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Review from Heather H (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 4 years and is extremely happy. Mum has had Santa visit today and is feeling festive! Lots of activities going on over Christmas! The manager came in and wished us all Merry Christmas which was nice and was giving out chocolate! The checks as we entered were very thorough! Plenty
of antibacterial everywhere as well!

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Review from Rita T (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be having a great Christmas. She says the good was good. The staff have been kind and caring. She's enjoyed the activities. I enjoyed being part of the Chrismas Eve party via Zoom.

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Review from Sophie M (Daughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can confidently say, in 10-years my father has been a resident at Icknield Court, my family and I have never had to question whether or not he is in the right place. The high level of care and attention he continues to receive has not only been consistent, but his wants and needs have always been
met with the utmost care and consideration. The carers have been nothing but attentive, considerate and helpful, and we couldn't have hoped for more.

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Review from Jenny T (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia which is very upsetting for her and for her family. However, the care that the staff at Icknield have shown towards her and their tremendous kindness especially doing this incredibly testing time of COVID has been so consoling and so very excellent. We have been able
to relax over Christmas knowing that my mother had not only a superb menu of Christmas food to choose and enjoy; but also lots of fun things like pyjama parties, karaoke, visits from Father Christmas to enjoy. This made our own Christmas without her; something also special. I cannot thank the staff especially in House 1 enough for their extraordinary caring attitudes and kindness. We have been kept informed at all stages of the action taken to protect the residents from Covid and this is reassuring. We are very much hoping that the vaccine will arrive soon in the Home. Well done staff and residents for everything you put into your lives there. We are very proud of you.

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Review from Jill B (Granddaughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Icknield Court has made a tremendous effort to maintain contact between residents and families during the pandemic and the employment of very friendly and professional receptionist has done much to ensure the smooth organisation of visits and proactive management of safety measures.

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Review from Stephen H (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very Covid aware. Numerous precautions in place including hand sanitiser, shoe spray, temperature check and tall perspex dividing screens in the visitor's room. The public area was very clean and tidy. Mum looked very well and is kept very occupied with a host of well-organised activities.
These ensure Mum is mentally stimulated, maintaining social interaction.

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Review from S M (Wife of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Icknield Court for ten years. Throughout this time the standard of care has remained excellent. The staff understand his needs even though his mental capacity, speech and mobility are severely impaired following a brain haemorrhage. They are kind, patient and always
cheerful around him. Reassuringly they will also respond quickly to hie medical needs and emergencies. I am confident his needs and wellbeing are in safe hands.

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Review from G M (Son of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very welcoming, explained the Covid regulations in full to us.

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Review from J B (Husband of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely pleased with the way they keep control of the virus by using sprays to make sure that all visitors use the "sanitizer" before entering the building.

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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Icknield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Icknield Court is calculated as follows: ( (133 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 168 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.778 Points relating to the number of positive Reviews for Icknield Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 14 Positive Reviews ÷ 18 = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Fielder

Job Title: Home Manager

Joined: 2023

I began my career in Health and Social Care back in 2002 in my hometown of North Wales, working as a Care Assistant. It was there that I discovered my passion for supporting others. In 2007, I became a Registered Nurse, earning a BSc (Hons) in Nursing, and in 2015, I completed a master’s degree in management.


Over the years, I’ve worked in Nursing and Dementia care environments, and I genuinely love what I do. Caring for others is such a privilege—being a part of someone’s life is incredibly special and something I value deeply.


What inspired me to work in the care sector


For me, nursing wasn’t just a career choice; it felt like a calling. One morning, I woke up and said to myself, “I want to be a nurse!” My late grandmother, who was a retired Night Sister, inspired me to take that step. Her dedication and passion for overseeing high-quality care have always been a source of motivation for me.


My passions outside of work


When I’m not at work, I love spending time outdoors, especially on long walks in the countryside or visiting new places with my family. I also enjoy tending to my garden, which is filled with a variety of flowers and even includes a large grapevine—I take great pride in it!


What makes me proud of Icknield Court


I’m genuinely excited to be part of the Icknield Court team. We have a “home from home” approach to care, which creates such a warm and welcoming environment for residents.


Even though we’re a large team, we’ve managed to build a strong sense of family, and every day feels different and fulfilling. Our well-being programme is full and varied, involving our residents in meaningful activities and staying connected to the local community.


It’s the little things—watching the team make a real difference, seeing residents smile, and having fun together—that make me so proud to lead here at Icknield Court.