Icknield Court

Berryfield Road, Princes Risborough HP27 0HE
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9.6 135 Reviews
  • Icknield Court, Princes Risborough
Icknield Court is a vibrant and friendly care home located within the town of Princes Risborough. Providing residential and dementia care, the home offers a comfortable environment with a strong sense of community.

The kind and experienced care team take the time to build relationships with residents and get to know each individual’s preferences, so that high quality person centred care can be delivered to all.

The home is split across six ‘houses’, all with communal spaces which are ideal for meeting up with friends and family. There are two lovely enclosed courtyard gardens, both designed to be dementia friendly, interactive and stimulating that everyone can enjoy at their leisure.

Activities are arranged by the enthusiastic co-ordinator to ensure a range of hobbies and interests are catered for including painting and reminiscence activities.

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Care Provided by Icknield Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Fielder (Home Manager)
  • Admission Criteria
    • via Bucks County Council and private assessment
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Icknield Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,323
    • Self-Funded Residential Dementia Care from £1,472
    • RESPITE Self-Funded Residential Care from £1,522
    • RESPITE Self-Funded Residential Dementia Care from £1,693

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Icknield Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Icknield Court Reviews (135)

Total of 135, showing 81-100
9.6

Icknield Court has a Review Score of 9.6 (9.552) out of 10, based on 14 reviews in the last 2 years. Over all time Icknield Court has 135 reviews.

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Review from Lisa S (Granddaughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was welcomed and felt extremely safe coming into Icknield Court. Temperature is taken, hands sprayed and a gentleman was very nice and helpful. Visitors room was very well presented and was very grateful at the effort put in to make everything as safe as can be. You are doing a fabulous job. Well done
to you all for keeping our Nan safe, keep up the good work. Nan is so happy here. Thank you all!

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Review from Ian B (Husband of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a call over the weekend to explain the lockdown position of the home. The information was very clean and explained to me in a friendly, professional way. I'm always impressed with the communication I receive from Icknield Court, keep up the good work.

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Review from B L (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food here in on time, choices pretty good.
The activities are ok.
The care is good.

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Review from D H (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food was very good and very tasty; the halloumi was very good.

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Review from Doris H (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is nice, and everything is good.

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Review from Petra S (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Icknield Court for 2 and 1/2 years now. In that time, her dementia has progressed. Slowly at first but with lockdown, has accelerated significantly, in addition to more problems with her mobility. During her time at the home, I have been so impressed with the staff and management.
They have been so caring and patient with Mum, even when she is being very difficult. They have gone out of their way to make Mum comfortable and as happy as she can be. Visits (both garden and now internally) have been managed excellently with great attention to safety and cleanliness. Their communication with me has been fantastic and they are always willing to discuss any concerns. It is clear that they care very much about the residents and I am so happy that my mum is in a home that, during this difficult time, is doing it's very best to keep its residents safe, well and happy.

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Review from Gary P (Friend of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my recent visits to see y friend the staff have all seemed lovely and very upbeat and welcoming.
It also seems that my friend as a positive relationship with the care staff always giving a hello or thumbs-up sign. Feels very positive.

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Review from Anthony C (Son of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Icknield Court from 2016 to 2020. During that time I can honestly say that her care and treatment was exemplary. I would turn up unannounced several times a week and, generally speaking, I always found my mother being cared for by the excellent staff in the best way possible.
Her room was always clean, as was her bathroom. When questioned about her health the carers were able to give me a clear picture and if anything of importance occurred I was informed by telephone.
All of this may sound like a sweeping statement but I'm an extremely fussy person so anything less than 100% would be noticed immediately. I cannot think of one occasion where I found anything other than quality carers doing a quality job.
Unfortunately, my mother has now moved on to a nursing home where she will receive the more intensive care she now needs, Personally, I would have preferred her to stay at Icknield Court but this just wasn't possible.

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Review from Jill B (Granddaughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Icknield provides excellent care to my grandmother. They treat her with the utmost respect and kindness, and I couldn't be more confident in the care she receives, and the staff also form excellent relationships with the families of residents.

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Review from Rita S (Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe that staff would go a long way to facilitate the good care of residents here. Everyone here is kind.

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Review from E E (Sister-in-law of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our visit (my husband and I) was a garden visit for half an hour, which we had to book ahead. It was a cool day so our relative was brought from her room to meet us in the garden. She was comfortably ensconced in a wheelchair and wrapped up well with blankets. Her carer was very attentive and helped
her with her communication with us and sought to stir her interest in our visit. Because of dementia, this can be difficult. Lovely surroundings in the garden.

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Review from W E (Brother of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our visit was a prearranged garden visit of 1/2 hour. My sister was a little reluctant to come out to the garden but the carer in her home encouraged her to come and see us. Although it was a little cold sitting outside, my sister was well covered with blankets. The carer who brought her out and stayed
with her was very helpful and attentive to her needs. She was very distant and we tried to stimulate her interest. The carer helped as well. We noticed how well she responded to the carer.

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Review from J D (Wife of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough all the carers on House 1. They have been exemplary in their care of my husband and it hasn't always been an easy task! There are too many to name individually but we hope they know how appreciative we are of their compassion and care to our family and my husband. The staff outside
of House 1 have also been wonderful in supplying great food, keeping him clean/tidy and the admin staff has always been supportive. The recent addition of a bedside buddy doing video calls has also been a wonderful help during the pandemic.

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Review from Maureen O (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really upset when we couldn't see Mum for 3 months because of Covid-19, it felt as though I was neglecting her! I am happy to be able to see her outdoors now and hope they will be able to arrange visits still in the colder weather.

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Review from K B (Wife of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the lockdown, I have been kept informed and am now able to visit in person - not as often as I would like but know that all families have to be accommodated. My husband has dementia, so I am sure he is bewildered by face masks etc, but he has remained placid and settled during this difficult
time. Which I and my family are very grateful for, we feel he is in very safe hands.

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Review from Lesley H (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 98-year-old mum has been a resident at Icknield Court for ten months now and it is great to know that she is being well looked after. She is enjoying home-cooked food and has the company of her carers and other residents.
In May she tested positive for Covid-19 and was very unwell. All her carers
were amazing in looking after her at this time. In full PPE they were constantly attending to all her needs and providing the support she needed as we were not allowed to visit. I would like to say a special thank you to the assistant manager for overseeing all her social and medical needs at this time and her cheery demeanour when she updated us on a daily basis. Thankfully she has now recovered and is getting stronger every day.
Thank you Icknield Court.

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Review from S B (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

People are kind, food good. The care is generally of a good standard and dad is comfortable.

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Review from Robert S (Grandson of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are simply amazing, My Nan has been with them for nearly 2 years now. They are extremley helpful and have so much passion and care towards all the residents in the home.
They do an amazing job and I cannot thank them enough for what they do with my Nan.
We have been there
while they have entertainment on and the residents love it.
Very clean, nice meal choices for my Nan.

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Review from Julia J (Relative of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my relative many times, I have been extremely pleased with what I have seen. Lovely rooms, very good facilities and staff have great patience.

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Review from A W (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the carers are very caring, obviously, the odd one occasionally causes a bit of concern. Mum has a bit of a concern when other residents come into her room, she's had experiences in the past when things have gone missing from her room.

Reply from Nicola James, Home Manager at Icknield Court

Thank you for your review, we welcome all feedback and continually use it to find ways to further improve our offering at Icknield Court. I would like to have the opportunity to discuss your feedback further, so please feel free to contact me to arrange a convenient time.


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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Icknield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Icknield Court is calculated as follows: ( (133 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 168 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.778 Points relating to the number of positive Reviews for Icknield Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 14 Positive Reviews ÷ 18 = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Fielder

Job Title: Home Manager

Joined: 2023

I began my career in Health and Social Care back in 2002 in my hometown of North Wales, working as a Care Assistant. It was there that I discovered my passion for supporting others. In 2007, I became a Registered Nurse, earning a BSc (Hons) in Nursing, and in 2015, I completed a master’s degree in management.


Over the years, I’ve worked in Nursing and Dementia care environments, and I genuinely love what I do. Caring for others is such a privilege—being a part of someone’s life is incredibly special and something I value deeply.


What inspired me to work in the care sector


For me, nursing wasn’t just a career choice; it felt like a calling. One morning, I woke up and said to myself, “I want to be a nurse!” My late grandmother, who was a retired Night Sister, inspired me to take that step. Her dedication and passion for overseeing high-quality care have always been a source of motivation for me.


My passions outside of work


When I’m not at work, I love spending time outdoors, especially on long walks in the countryside or visiting new places with my family. I also enjoy tending to my garden, which is filled with a variety of flowers and even includes a large grapevine—I take great pride in it!


What makes me proud of Icknield Court


I’m genuinely excited to be part of the Icknield Court team. We have a “home from home” approach to care, which creates such a warm and welcoming environment for residents.


Even though we’re a large team, we’ve managed to build a strong sense of family, and every day feels different and fulfilling. Our well-being programme is full and varied, involving our residents in meaningful activities and staying connected to the local community.


It’s the little things—watching the team make a real difference, seeing residents smile, and having fun together—that make me so proud to lead here at Icknield Court.