Icknield Court

Berryfield Road, Princes Risborough HP27 0HE
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9.6 135 Reviews
  • Icknield Court, Princes Risborough
Icknield Court is a vibrant and friendly care home located within the town of Princes Risborough. Providing residential and dementia care, the home offers a comfortable environment with a strong sense of community.

The kind and experienced care team take the time to build relationships with residents and get to know each individual’s preferences, so that high quality person centred care can be delivered to all.

The home is split across six ‘houses’, all with communal spaces which are ideal for meeting up with friends and family. There are two lovely enclosed courtyard gardens, both designed to be dementia friendly, interactive and stimulating that everyone can enjoy at their leisure.

Activities are arranged by the enthusiastic co-ordinator to ensure a range of hobbies and interests are catered for including painting and reminiscence activities.

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Care Provided by Icknield Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Fielder (Home Manager)
  • Admission Criteria
    • via Bucks County Council and private assessment
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Icknield Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,323
    • Self-Funded Residential Dementia Care from £1,472
    • RESPITE Self-Funded Residential Care from £1,522
    • RESPITE Self-Funded Residential Dementia Care from £1,693

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Icknield Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Icknield Court Reviews (135)

Total of 135, showing 101-120
9.6

Icknield Court has a Review Score of 9.6 (9.552) out of 10, based on 14 reviews in the last 2 years. Over all time Icknield Court has 135 reviews.

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Review from Di B (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother, who has dementia, was on day one of a respite visit and was found wandering miles away from the home, several hours after we left her.


The home didn’t even know she was missing until we informed them. She had managed to pack up all her belongings and leave with a suitcase, without being

noticed.


The administration was also chaotic and we were left waiting for ages to complete paperwork and mum wasn’t kept busy (as was promised) but just left on her own, hence being able to escape.


We have removed her and sadly I would not recommend this home to anyone.


Reply from Karen Cornes, Marketing & Communications Manager at Icknield Court

We are committed to providing the best care for the people that we support and we sincerely apologise for any distress caused. The matter is being thoroughly looked into to ensure our moving in process enables residents and their families to benefit from a smooth transition into our service, which on this occasion fell below our normal standard.
Manager of Icknield Court


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Review from Kalvyn B (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are very approachable and happy to receive suggestions or even criticism which are positively followed up. I wish I have their patience

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Review from Shirley J (Relative of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident is kept clean and tidy as is his room.
Staff generally attentive and responsive to his needs.

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Review from Pauline W (Niece of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the care home well maintained and clean. Staff were wonderful and very efficient. Nothing is too much trouble. Our uncle was receiving end of life care which was his choice. All the care staff, nursing staff NHS district nurses were wonderful.

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Review from Tracey B (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in at the beginning of August. She has never wanted to go into any kind of home, but within two weeks has changed her mind and was saying she would prefer to stay at Icknield Court. From my point of view, I feel mum and her dog are definitely in the best place. All the staff in House 2
have been really kind and welcoming. Mum is not an easy lady to care for but they are very patient and help her in every way they can. I am kept very informed as to how she is mentally and physically. Keep up your excellent work, you are doing a fantastic job. I wouldn't change anything. I can have a laugh with mum again which I love.


Thank you all!!


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Review from R R (Friend of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Icknield Court to visit one of the residents. I found this place comfortable, warm and clean.

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Review from J LD (Daughter-in-law of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my father-in-law is in good hands.


The staff are so friendly and it seems a happy environment. I am pleased we chose Icknield Court.


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Review from Robert G (Son of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of staff (house 5) was very efficient, helpful and caring when my mother was having hearing aids fitted by the audiologist.

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Review from Eloise B (Great-granddaughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love grampy being here. I love that it is well decorated and welcoming, we love the activities there. Staff are very friendly and always happy. If I were elderly I would live there.

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Review from E B (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Icknield Court to anyone who had a relative that needed the care that they provide.
I feel so relieved my mother is excellently cared for.
It thoroughly exceeds my expectations of what a care home can be. The staff go the extra mile to ensure that residents live in a secure
and happy environment.

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Review from K B (Son-in-law of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely satisfied with the high level of care she has received. I have also been impressed by the effective channels of communication which has meant we have been kept well informed of her situation, staff have been courteous and friendly and my mother-in-law has nothing but praise for
them.
Great efforts are made to entertain and stimulate residents.

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Review from Dawn T (Daughter-in-law of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law became a resident of Icknield Court 6 weeks ago after deciding that he no longer wanted to live independently. We thought that it would be a difficult transition for him but due to the diligence of the care home, this has not been the case. He loves it!
The staff are marvellous and
he loves the interaction and genuine care shown by them. I could not wish for more for my much-loved father-in-law.

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Review from Sonja R (Sister of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is very content and happy to be in the home. All the staff know her by name and are very friendly. I think it is a wonderful idea to have the home divided into separate houses so there are not too many people in one place at any time.


I think the hairdresser is wonderful. They all come

out looking beautiful and happy!
Finally, the gardens are kept well and my sister loves walking in them.

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Review from Roger S (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is contented and happy in this home. She feels cared for and secure. The staff are friendly, attentive and caring under the direction of their excellent, proactive manager who welcomes visitors with sincerity. He is always watching out for the needs of the residents and treats them like family.
The building itself is always clean and tidy and the gardens are delightful.

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Review from Teresa W (Daughter of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only recently moved in and so far I am really pleased. We have been kept up to date with his progress. He has been treated with care despite being in the difficult "I want to go home" period. He likes the food.

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Review from Jenny H (Partner of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner moved into Icknield Court on March 13th. She is 69 and suffers with dementia. She is very active and needs lots of stimulation which the staff provide. She is very happy there, which is a great relief for me as I was stressed out before. They have regular open days and events and two
friends and I went to the BBQ on 22nd July and although it was raining, the staff were so cheerful and helpful and we enjoyed the food, drink and music.

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Review from Y J (Daughter-in-law of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended a strawberry and pimm's day at Icknield Court with my family. We were all very impressed with how the management and staff put time and effort into a fantastic day of entertainment for their residents and families. It was wonderful to see the residents happy enjoying themselves and joining
in, many who were capable were encouraged to get up and dance to the music, those who were unable joined in with the singing. I feel very happy that my father in law is at this home.

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Review from Lance A (Son-in-law of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly, helpful and caring. The accommodation was good with all facilities in room including ensuite.

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Review from Diane (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad moved to Icknield Court 3 months ago it is a relief to me and Mum to see how calm and smiling he still is. It is a very comfortable place to visit as all the staff are so friendly and they are happy to see us whatever time of day we turn up. The Manager is also very pleasant and has got
to recognise us already. The entertainment team work hard and it is good to see the smile they bring to Dad's face.

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Review from C L (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff very cheerful, friendly and caring. Very homely and it's a pleasure to visit our friend. She looks better now than before she moved in.

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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Icknield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Icknield Court is calculated as follows: ( (133 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 168 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.778 Points relating to the number of positive Reviews for Icknield Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 14 Positive Reviews ÷ 18 = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Fielder

Job Title: Home Manager

Joined: 2023

I began my career in Health and Social Care back in 2002 in my hometown of North Wales, working as a Care Assistant. It was there that I discovered my passion for supporting others. In 2007, I became a Registered Nurse, earning a BSc (Hons) in Nursing, and in 2015, I completed a master’s degree in management.


Over the years, I’ve worked in Nursing and Dementia care environments, and I genuinely love what I do. Caring for others is such a privilege—being a part of someone’s life is incredibly special and something I value deeply.


What inspired me to work in the care sector


For me, nursing wasn’t just a career choice; it felt like a calling. One morning, I woke up and said to myself, “I want to be a nurse!” My late grandmother, who was a retired Night Sister, inspired me to take that step. Her dedication and passion for overseeing high-quality care have always been a source of motivation for me.


My passions outside of work


When I’m not at work, I love spending time outdoors, especially on long walks in the countryside or visiting new places with my family. I also enjoy tending to my garden, which is filled with a variety of flowers and even includes a large grapevine—I take great pride in it!


What makes me proud of Icknield Court


I’m genuinely excited to be part of the Icknield Court team. We have a “home from home” approach to care, which creates such a warm and welcoming environment for residents.


Even though we’re a large team, we’ve managed to build a strong sense of family, and every day feels different and fulfilling. Our well-being programme is full and varied, involving our residents in meaningful activities and staying connected to the local community.


It’s the little things—watching the team make a real difference, seeing residents smile, and having fun together—that make me so proud to lead here at Icknield Court.