we cannot praise the staff highly enough for their constant kindness and loving care
Sue J (Wife of Resident)
The staff are very welcoming and the place has a happy atmosphere
Barbara S (Friend of Resident)
The staff have always been very caring and patient
Wendy M (Daughter of Resident)
Respite fees are quoted on an individual basis.
Lent Rise House has a Review Score of 9.8 (9.810) out of 10, based on 18 reviews in the last 2 years. Over all time Lent Rise House has 58 reviews.
Review from Nikki G (Daughter of Resident) published on 27 February 2025
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you N G, we really appreciate your 5-star review and such wonderful comments and detail about your father's time at Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael B (Husband of Resident) published on 17 February 2025
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you so much for your 5-star review. We are so glad how happy you are with your wife's care and the support you get from Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennie S (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you very much for your five tar review. We are so glad that you can take such good memories of time with your mother at Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy M (Daughter of Resident) published on 23 January 2025
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for taking the time to write us a review. So nice to read that you would not fault Lent Rise House and the wonderful staff. Our condolences are with you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Brother of Resident) published on 22 November 2024
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for taking the time to leave us a review. We are glad that you were impressed with Lent Rise House during your sister's brief stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for taking the time to review Lent Rise House. We are so glad that you are so happy with your mum's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David H (Son of Resident) published on 18 June 2024
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for taking the time to write a review, D H. We are so glad that you have had such a good experience with your Mother's move to Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Son of Resident) published on 30 November 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you so much for your 5-star review. We appreciate so many positive comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Niece of Resident) published on 2 November 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for the 5-star review, S B. We are so glad that your auntie is happy at Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Friend of Resident) published on 3 October 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
thank you for your review. We are glad that you found Lent Rise House so homely.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen C (Son-in-law of Resident) published on 21 September 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for taking the time to write a review, S C. Your comments about the staff are so kind and we are always available to answer any questions you may have.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue H (Daughter of Resident) published on 13 June 2023
Submitted via Website •
Report
The range of activities offered to all residents, dependent on their needs and interests is exceptional.
I
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Power of Attorney of Resident) published on 13 June 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Private Carer of Resident) published on 21 April 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for writing us a review. We are so glad to know that you found Lent Rise House so welcoming.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Darren B (Son of Resident) published on 19 April 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for your review. It is so wonderful to know how special Lent Rise House is to you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley S (Niece of Resident) published on 11 April 2023
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you so much for your review, Lesley. We are so glad that your Aunt is enjoying her time at Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tasha E (Granddaughter of Resident) published on 30 March 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andy E (Son of Resident) published on 24 March 2023
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Manager at Lent Rise House
Thank you for leaving a review, Andy. We are glad that you and your parents are so happy with the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Veronica L (Niece of Resident) published on 17 January 2023
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Leader at Lent Rise House
Thank you for leaving us a review. We are so glad how happy you are with the amount of contact we are able to provide you and your aunt.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R M (Son of Resident) published on 16 January 2023
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Leader at Lent Rise House
Thank you for your review. We are so glad how please you are with your mothers care at Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.810) out of 10 for Lent Rise House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.810 for Lent Rise House is calculated as follows: ( (175 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 211 Ratings = 4.81
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lent Rise House is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2024
Home Manager.