we cannot praise the staff highly enough for their constant kindness and loving care
Sue J (Wife of Resident)
The staff are very welcoming and the place has a happy atmosphere
Barbara S (Friend of Resident)
The staff have always been very caring and patient
Wendy M (Daughter of Resident)
Respite fees are quoted on an individual basis.
Lent Rise House has a Review Score of 9.8 (9.810) out of 10, based on 18 reviews in the last 2 years. Over all time Lent Rise House has 58 reviews.
Review from S P (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Leader at Lent Rise House
Thank you so much for leaving a review. We are so glad that you enjoyed the Christmas Party at Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Son of Resident) published on 13 January 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Leader at Lent Rise House
Thank you for taking the time to write a review. We are so happy to know how pleased you were with your mother's care and pass on our sincere condolences too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wendy M (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Leader at Lent Rise House
Thank you for taking the time to write a review, Wendy. We appreciate such positive feedback about so many aspects of Lent Rise House, thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny S (Daughter of Resident) published on 14 November 2022
Submitted via Website •
Report
Reply from Steph Palmer, Sales Team Leader at Lent Rise House
Thank you very much for taking the time to write a review. All of your positive comments are so appreciated and we are so glad that you are so grateful for the time your mum spent at Lent Rise House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara S (Friend of Resident) published on 4 August 2022
Submitted via Postal Card •
Report
Reply from Steph Palmer, Sales Team Leader at Lent Rise House
Thank you for leaving a review, Barbara. We are so glad to have you visit and that you are so happy with the standards at Lent Rise House, thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue J (Wife of Resident) published on 22 April 2022
Submitted via Website •
Report
Reply from Steph Lawson, Sales Team Leader at Lent Rise House
Thank you for writing a review. Your compliments to the staff are so welcomed and we are so happy you are pleased with your husband's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeff B (Son of Resident) published on 21 April 2022
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for leaving a review, Jeff. We are so glad to know that you find Lent Rise House so welcoming.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie M (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for taking the time to write and submit a review, Julie. Your positive feedback means so much. Please accept my sincere condolences.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter M (Son of Resident) published on 18 August 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for taking the time to write and submit a review, Peter. Feedback of any kind is so valuable to us and I am glad to hear that you were very happy with the care your mother received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for your review A M. We are so happy to hear that you were happy with your mum's stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 18 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for your review, S H. We are happy to hear that you still keep in touch regularly via Skype and always encourage alternative ways of keeping in touch.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah P (Daughter of Resident) published on 15 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for your lovely review, Sarah. On behalf of the team, you are welcome!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela J (Daughter of Resident) published on 15 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for your review, Pamela. The health and wellbeing of residents and employees is our top priority and we will continue to take every precaution.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sam S (Son of Resident) published on 15 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you so much for your review, Sam. We source local produce when possible and our food is freshly cooked on-site so we are so glad your mum enjoys it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol W (Daughter-in-law of Resident) published on 15 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for your review Carol. Communication is so important during these times and we are so glad the activities are being enjoyed too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin K (Son of Resident) published on 15 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for your review, Martin. We will always do our best to ensure that residents have access to devices to enable video and telephone calls as often as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shirley O (Daughter of Resident) published on 15 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you very much for your review, Shirley. Keeping in touch is very important and we will always strive to keep communications as regular as possible. We are so glad that you are pleased.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Juliette H (Daughter of Resident) published on 15 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you so much for your review, Juliette. We appreciate all of your kind words and you are always welcome for a cuppa and a biscuit!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise P (Daughter of Resident) published on 15 February 2021
Submitted via Website •
Report
Reply from Steph Lawson, Sales Co-Ordinator at Lent Rise House
Thank you for your review Denise. We will always facilitate regular updates and communications between you and your mum, especially during these difficult times.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P W (Son of Resident) published on 7 September 2020
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.810) out of 10 for Lent Rise House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.810 for Lent Rise House is calculated as follows: ( (175 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 211 Ratings = 4.81
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lent Rise House is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2024
Home Manager.