St Leonards Care Home has a Review Score of 9.9 (9.871) out of 10, based on 11 reviews in the last 2 years. Over all time St Leonards Care Home has 44 reviews.
Review from Kate G (Daughter of Resident) published on 6 March 2025
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Review from L D (Wife of Resident) published on 24 January 2025
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thankyou for the lovely review. You and your husband are a big part of our St Leonards Family.
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Review from Anna F (Daughter of Resident) published on 23 January 2025
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you for the lovely review. We are happy Mum is settling in well and has become part of our St Leonard's family.
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Review from Sheila C (Daughter of Resident) published on 22 January 2025
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you for your lovely review. We are very much looking forward to her 100th birthday next month!
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Review from Lin A (Daughter of Resident) published on 22 January 2025
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you for the lovely review. It is an absolute pleasure having Dad here and we are very happy he has settled so well.
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Review from Diana D (Daughter of Resident) published on 21 January 2025
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Reply from Martin Sharp, Manager at St Leonards Care Home
We are so happy Dad has settled - as his smile lights up our day.
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Review from Paula R (Daughter of Resident) published on 21 January 2025
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you for your lovely review, it is a pleasure having Mum here.
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Review from Jane R (Wife of Resident) published on 8 January 2024
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you for the lovely review. We always love seeing you both, you will always be a part of St Leonards.
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Review from Margaret B (Wife of Resident) published on 13 September 2023
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you for the lovely review. It was a pleasure having your husband here with us and makes us happy knowing he enjoyed his stay with us. We would love to have him back any time.
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Review from Deborah T (Daughter of Resident) published on 10 May 2023
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you for your lovely words. We are lucky to have your lovely Mum, you and your brother as part of our St Leonards family.
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Review from Muriel S (Daughter of Resident) published on 4 April 2023
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you so much for your lovely review. Our 'Dancing Queen' and you - her family, are very much missed by everyone here.
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Review from Pamela F (Wife of Resident) published on 23 August 2022
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Reply from Martin Sharp, Manager at St Leonards Care Home
Thank you for taking the time, Pam, to express your lovely views on our home and staff; it is very much appreciated.
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Review from Rebecca (Daughter of Resident) published on 9 July 2020
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Review from Carol H (Daughter of Resident) published on 3 July 2020
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Review from Sue T (Niece of Resident) published on 3 July 2020
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Review from Laura W (Daughter of Resident) published on 3 July 2020
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Review from Scott G (Grandson of Resident) published on 3 July 2020
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Review from Gregory H (Nephew of Resident) published on 2 July 2020
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Review from Gary G (Son of Resident) published on 1 July 2020
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Review from Michelle P (Niece of Resident) published on 1 July 2020
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The Review Score of 9.9 (9.871) out of 10 for St Leonards Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for St Leonards Care Home is calculated as follows: ( (115 Excellents x 5) + (17 Goods x 4) ) ÷ 132 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Leonards Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 May 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Private Residential and Dementia Care
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Job Title: Home Manager
Joined: 2019
Having previously worked at Bury Lodge and Ryeview Manor, Martin's most recent appointment was in 2019 as Home Manager of St Leonards. His experience and education have very much focused on dementia care practice; a philosophy that falls in line with B&M Care’s over-arching person-centred ethos.