Review from Shirley P (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

All good. A big relief that I don't have to worry about my mum, and that she is in the best place for her, especially in the current situation. She is well looked after in the home and seems happy enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Russell T (Son of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

At St Leonards you always get a very warm welcome - the staff and management are always on hand to help with any requirements. They treat all the residents with the utmost care, ensuring that they are well looked after and are on hand to deal with any special requests if/when required. I have always

been impressed by their warmth shown to visitors who are always made very welcome and also well looked after during their visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My mother joined St Leonards a year ago following five hospital visits to A&E a month. I cannot praise St Leonards enough for the way the staff look after my mother. She is treated with dignity, encouraged to carry on doing the menial tasks she has capacity to do, something as simple as drinking out

of a china cup and saucer and not taking an easy route of a plastic beaker with a lid. No doubt that time will come, but not until health and safety butt in. Staff go beyond their roles at all levels to ensure residents are happy and nothing is too much trouble. The accommodation throughout the care home has been given a fab new look. Residents all being involved in choices. I know that as life is now, still with Covid-19 present in the country, my mum would never have survived. If you are looking for a care home in Aylesbury, and St Leonards meets your family needs. It comes recommended to you incredibly highly!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chelsea C (Granddaughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

St Leonards is such a lovely care home, my nan receives such loving care and attention from all of the staff.
The care home is beautifully decorated and is spotlessly clean every time I have visited.
During this pandemic they have kept our nan extremely safe, locking down early and not allowing visitors.

All staff are well equipped with the relevant PPE. They have made sure we can FaceTime our nan so we can still see how well she looks.
Thank you to all of the management team and staff for doing such a fab job and keeping all of the residents safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

St Leonards is a very homely care home which was my favourite out of twelve homes I visited. The carers are, on the whole, very friendly, caring and understanding of the needs of individuals and people with dementia. They are good at managing difficult behaviour. The dementia section of the home is

all on the ground floor with space to work around for those residents who want to. There are several lounge and seating areas with access to secure, attractive gardens. There is a kitchen that residents can use and quieter areas to sit with your relative. There are plenty of varied activities and entertainment with opportunities for trips out. It is handy for visits to town and garden centres nearby.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie S (Granddaughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience

After a six-week stay in hospital recovering from a stroke, my grandad moved into St Leonards. Management and staff at the home have made my grandad feel so welcome and comfortable at what is a very scary time of his life. All staff have taken the time to individually introduce themselves and ensure

his care needs are catered for. Accommodation is clean and inviting with touches from home. Beautiful gardens and a bright atmosphere. Could not be happier for my grandad

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard G (Relative of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience

Lovely atmosphere in the home every time I visit. Staff are very warm and welcoming and always have time for both me and my relative.
My relative always looks well cared for and staff show that they really know her and what she likes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rodger G (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

All staff are caring, not just a job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger S (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

This is a cheerful, happy residential home, well managed, clean and respectful of all the residents. The staff are excellent, caring and very kind. Delicious food with a varied, home cooked menu.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen S (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother is well cared for and has settled in and seems to be very happy. The staff are very good but at times appear to be overworked. Although nothing is too much trouble for them when it comes to the care of the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kieran W (Son of Resident) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience

Our mum has been in St Leonards since August 2017 and we have nothing but praise of the home.
Always a warm welcome, clean, good facilities and friendly staff. I have not tried the food but mum seems to like it and eats it all.
Management always helpful and well informed. I would highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard G (Son of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience

Since mum arrived the staff have been compassionate and caring to her needs. They are always friendly towards visitors and ready to help both residents and visitors alike and always ready to answer questions or listen to my concerns if any and to put my mind at rest
I have always found the home to

be clean to the highest standard and as ex-Royal Navy, my standards are high in this area.
Having spoken to mum regarding the food she is always very gushing in her praise for the standard.
The only reason for my good comment on the rooms is that mum is in a room that is still waiting to be updated to an ensuite and this would improve my score to excellent. This is due to happen in the near future but not at the moment.

I would recommend this home to anyone who asked me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela V (Friend of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience

St Leonards is bright and welcoming, tastefully decorated with a relaxed and friendly atmosphere. My friend always tells me how happy she is there and she wouldn't want to go anywhere else. She can be involved in the various activities I have seen when I visit and I am aware that the residents have

outings and many other interesting activities. The staff are kind and professional as far as I have seen. My friend looks well and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet K (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience

St Leonards is a caring, efficiently run home from home for elderly people requiring that little bit of extra help. The atmosphere is one of a big family with everyone helping each other and provides a really happy atmosphere.

All the staff do everything they can to ensure the happiness and comfort

of the residents. There are varied activities to engage the interest, both physical and passive. The hygiene is exemplary. Food is varied and well prepared for all tastes and requirements. My mother has been a resident for over six years and I have no reservations about recommending this well run care home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise R (Daughter-in-law of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience

I wanted to say a very big thank you to all the staff at St Leonards for their wonderful care of my mother-in-law. She was only at the care home for a few short months but during that time, staff showed her nothing but love and attention whilst respecting dignity and her privacy at all times. They

could not have done more for her, and we are all incredibly grateful. I cannot recommend this lovely home enough. The setting is lovely; incredibly homely, and the standard of rooms is very good with everything on tap for residents. We were always made to feel part of a large loving family. Thank you all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen P (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience

Couldn't have done better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz B (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at St Leonard's for over 6 years and in all that time I have been constantly impressed with the care and dedication of the staff. They provide a loving environment where my mum feels cared for and at home. There are lots of activities many of which are individually tailored

for my mum with a view to her interests and enjoyment. I have never had a moment's concern regarding her safety and well being. If ever there is a problem such as a recent problem with the plumbing in my mum's en-suite shower room, it was addressed and resolved immediately. We have never regretted choosing St Leonards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at St Leonards for 2 years now, she has settled in really well. I love the home, it's beautifully decorated, clean and the staff are very welcoming and amazing people, that's residents and their family and friends. She has a high level of food and care to an exceptional

standard. She is very happy to live there and doesn't have any worries. Thank you so much to all the staff and the lovely manager.

Reply from Nicky Cahill, Manager at St Leonards Care Home

We are committed to providing a quality service to our residents and would like to thank you for your positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda B (Daughter of Resident) published on 26 April 2017
Submitted via Website • Report

Overall Experience

St Leonards' is a home within a home. The atmosphere is welcoming and friendly. The staff go out of their way to provide a secure and happy place for the residents to live. They are caring and professional and treat everyone with dignity.

Reply from Nicky Cahill, Manager at St Leonards Care Home

We are committed to providing a quality service to our residents and would like to thank you for your positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience

The staff are professional in their care and genuine in their concern for both residents and families - within weeks whenever we visited they knew who we were, who we came to see and where my Mum was. From Manager to HCA. There are regular reviews in which we as family are involved. There ae regular

activities, quizzes, bingo, regular visitors of singers and dancers and thins related to seasons and evengs e.g. Olympics, Queen's birthday, Chinese New Year. The doctor visits regularly and if the staff are concerned over anything they ask him to take a look. In my Mum's case, spotting signs of skin cancer, now successfully removed. My Mum can be grumpy and at times is strong willed but the staff turn it into a positive, as keeping her character. The home and the staff are a blessing to us and her even though she may not always realise it!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

St Leonards Care Home

Care Provided by St Leonards Care Home

Good to Know

Funding & Fees Guide for St Leonards Care Home

Facilities