St Leonards Care Home has a Review Score of 9.9 (9.871) out of 10, based on 11 reviews in the last 2 years. Over all time St Leonards Care Home has 44 reviews.
Review from Di F (Daughter of Resident) published on 14 November 2016
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The staff are its greatest asset; Kind, Caring, Respectful, and Fun. They will often be chatting/laughing/singing/dancing with the residents and take the time to share a joke or hold a hand. A lovely family environment. My daughters and I always enjoy visiting.
The residents are always impeccably dressed and enjoy delicious freshly cooked food.
There is some great entertainment and different activities. Festivals are keenly celebrated and we have enjoyed going to the summer fetes, Christmas parties and other organised parties for family and friends.
Thank you St Leonards !
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Review from Sheila A (Daughter of Resident) published on 6 September 2016
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Reply from Nicky Cahill, manager at St Leonards Care Home
We are committed to providing a quality service to our residents and would like to thank you for your positive comments.
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Review from Vincent R (Son of Resident) published on 6 September 2016
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Reply from Nicky Cahill, manager at St Leonards Care Home
We are committed to providing a quality service to our residents and would like to thank you for your positive comments.
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Review from Russell (Son of Resident) published on 8 August 2016
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The Review Score of 9.9 (9.871) out of 10 for St Leonards Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for St Leonards Care Home is calculated as follows: ( (115 Excellents x 5) + (17 Goods x 4) ) ÷ 132 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Leonards Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 May 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Private Residential and Dementia Care
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Job Title: Home Manager
Joined: 2019
Having previously worked at Bury Lodge and Ryeview Manor, Martin's most recent appointment was in 2019 as Home Manager of St Leonards. His experience and education have very much focused on dementia care practice; a philosophy that falls in line with B&M Care’s over-arching person-centred ethos.