The Lindens Residential Care Home

Stoke Road, Stoke Hammond, Milton Keynes MK17 9BN
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9.9 34 Reviews
  • The Lindens Residential Care Home, Milton Keynes
The Lindens Residential Care Home in Milton Keynes is a supportive, welcoming home.

Activities can be tailored to residents' preferences and include arts and crafts, gardening, quizzes, guest speakers and musicians.

Residents can enjoy treats at Tiffany’s Tea Room and relax in landscaped gardens.

Care Provided by The Lindens Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Dessy Ivanova (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (54)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 4

Funding & Fees Guide for The Lindens Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • At our care home, we are committed to providing personalized and compassionate support for all of our residents. Our fee structure reflects the high-quality care and attention to detail that we provide, ensuring a safe, comfortable, and enriching environment. The fees help cover a range of services, including 24/7 support, tailored care plans, nutritious meals, engaging activities, and access to skilled professionals. We believe in transparency and will work with you to ensure that the care we offer meets both your needs and expectations


Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are always welcome at the care home. There are no specific limitations on when relatives can visit, ensuring that family members and friends can visit their loved ones at their convenience. The care home understands the importance of maintaining close relationships, and they encourage visitors to come as often as needed to provide emotional support and companionship.


  • Parking
  • The care home offers spacious parking for visitors. The property is located in an area with ample parking space, ensuring that visitors have easy access when arriving. There is plenty of room, providing convenience for those visiting their loved ones.



The Lindens Residential Care Home Reviews (34)

Total of 34, showing 1-20
9.9

The Lindens Residential Care Home has a Review Score of 9.9 (9.891) out of 10, based on 14 reviews in the last 2 years. Over all time The Lindens Residential Care Home has 34 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was at the Lindens for about three years, they are very caring, helpful, understanding, supportive I could go on, they looked after her till her peaceful end and we would like to say a big thank you, it's one of the best homes I've seen

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you so much for your kind words. We're truly touched that you feel this way. It was an absolute privilege to care for your mum, and we're glad we could provide her with the comfort, support, and compassion she deserved. Your gratitude means the world to us, and we will always cherish the time we spent with her.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Lindens for almost 10 years now. She has dementia. Moving into a care home is stressful for an older person and Mum went through a period of adjustment, but it was amazing how much her health improved once she was being cared for properly. She has always been happy
at The Lindens and it is a great comfort to me to know she is so well cared for.
I've been extremely impressed by the staff and management of The Lindens. Staff turnover seems to me to be extremely low, which says a lot about the quality of management and means that the care is personal and consistent.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you so much for your wonderful review and for trusting us to look after your mum. We truly appreciate your kind words. It's incredibly rewarding to hear that she's happy and well cared for here at The Lindens. We are very proud of our team and the consistent care they provide. We'll continue to do everything we can to ensure your mum receives the best possible care. Your trust means the world to us.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at The Lindens for 12 months and we could not have chosen better.
Staff - the owners, managers, receptionists, carers, chefs, cleaners, gardeners, maintenance team, and everyone else - they all show immense passion and pride in their work, and have been very helpful and a pleasure
to deal with.
Accommodation - the main house, restaurant, lounge, coffee room, bedrooms, grounds, and flower beds are of high quality and are kept in extremely good order.
Restaurant - only wish I could dine there every day!
Carers - we all understand this is a very demanding role and we have been very impressed with the high level of care, empathy, and understanding that all the carers have shown both to my Dad and other residents that we have seen on many visits.
Activities - the team has endless amounts of energy in finding positive activities for the residents to undertake both at The Lindens and externally on day trips.
Well done to the manager and her team; keep up the great work.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you so much for your incredibly kind words. It means the world to us, and we truly appreciate your recognition. Our team works tirelessly to ensure all of our residents, including your dad, feel comfortable and cared for. It's a pleasure to have him with us, and we're so glad you're happy with the care and services we provide. Thank you for choosing The Lindens we'll continue to strive to offer the best for both your dad and all of our residents. Thank you again for your support!


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Overall Experience  Overall Experience 5.0 out of 5

Our 88-year-old Dad moved into the Lindens in November 2024 after living at home with a 24/7 carer following a serious illness. The Lindens has been nothing short of a revelation for him! Run by the ever-approachable the manager and her amazing team, they are caring and friendly to a level that genuinely
makes Dad feel like he's at home. Prior to the Lindens, Dad had stopped reading and watching TV - indeed, he had almost stopped engaging with people. Now he has made friends and joins in the daily activities that the team arrange, including trips out. The Lindens are also exceptional at managing Dad's ongoing health needs, with weekly GP visits addressing any issues before we even know of them. The speed and consistency of response from the Lindens team makes them very easy to deal with. Add all of that to the lovely building and grounds and you can see why one of Dad's visitors is hoping to make her own arrangements to enter the Lindens. You can't give a better recommendation than that!

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you so much for your kind and thoughtful words! It really warms our hearts to hear how much your dad has blossomed since moving to the Lindens. We're thrilled that he feels at home and is able to engage in activities, make new friends, and receive the best care possible. It's always wonderful to hear that our efforts have had such a positive impact on someone's life. Thank you very much again.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for almost 10 years, and the care he receives is nothing short of exceptional. From the moment you walk in, the warm and friendly atmosphere is palpable. The staff are not only incredibly friendly but also genuinely happy, creating a welcoming environment that feels like home.
The
home is clean, with everything maintained to the highest standards. It always smells fresh and inviting, contributing to the overall comfort of the residents.
Each meal is cooked fresh daily, ensuring that residents enjoy delicious and nutritious options.
There's also a fantastic range of activities available. Whether it's arts and crafts, games, or social events, there's always something happening.
The management is approachable with an open-door policy, making it easy to reach out with any concerns or suggestions.
Overall, I cannot recommend this care home highly enough! If you're looking for a caring and supportive environment, this is definitely the place to be!

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you so much for your incredibly kind words! Were thrilled to hear that your dad feels at home here and that our team has been able to make a positive impact over the years. Providing a warm, welcoming, and well-maintained environment is so important to us, and its wonderful to know that you notice and appreciate the effort we put into the meals, activities, and overall care. Your recommendation means the world to us, and were grateful for your trust and support. Thank you again for sharing this fantastic review!


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Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to this lovely home in February 2024 as a result of general frailty. At 88 she had decided that living alone and managing her house had lost its appeal. By way of introduction she was invited for lunch and to look around. She instantly liked the atmosphere, the gardens and the food. She
was warmly welcomed by the staff, who could not be kinder or more attentive. Residents are treated with respect. Her room is pleasant, spacious and comfortable and she has added her own touches. Family from the biggest to the smallest are always made welcome. Communication from staff is excellent and they are quick to spot and report concerns. They seem a happy and cohesive team. I have great faith in them. The manager is accessible and the home is well-run. Mum is happy and well-cared for and loneliness is a thing of the past.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you so much for your kind words! It means the world to us to know that our care made a positive impact. We truly enjoy what we do, and your feedback makes it all the more rewarding.


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Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at The Lindens strive to make the residents at ease and they show dignity and respect to all. Always helpful and compassionate. It can be personally very difficult to see loved one(s) in care homes, the staff put my mind at ease. I feel fortunate my loved one(s) are/is there.
I wish all care homes were as good.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

We are so grateful for your kind review. It's incredibly rewarding to know that our efforts are making a difference, and your feedback motivates us to keep doing our best in caring for others.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Mum's care and her general state of health.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home at The Lindens Residential Care Home

Thank you for your feedback we appreciate it and we are glad to hear you are pleased with Mum's care, it means a great deal to the Lindens Team.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful place, every staff member is so attentive and determined to make every hour of every day a good one for all the residents!
Our mother is happy and smiling most of the time, if she's unhappy, distressed or unwell it is picked up on very quickly, the situation is sorted out immediately
and the appropriate care is given! Therefore over her time at The Lindens, (4.5 years) there has been a marked improvement in Mummy's overall health and well-being.
From management and administration staff, to nurses, carers, activities team, kitchen and housekeeping staff every single person is helpful, friendly and always finding time for a chat, simply amazing!
Thank you all so very much.
I would highly recommend this care home to anyone and everyone!

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you for your heartfelt words of encouragement, they truly mean a lot to us and boost our team morale. The time we spend with your mum is meaningful to each of us. Your feedback is well appreciated as we continue to strive for improvement. Thank you very much!


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Overall Experience  Overall Experience 5.0 out of 5

I would stay there!

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you very much for taking the time to leave such a nice review.


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Overall Experience  Overall Experience 5.0 out of 5

My father moved into The Lindens when it became obvious my mother was unable to cope at home. I cannot fault the staff for their kindness and care towards my father in the later stages of his life. Communication was outstanding, my mother was always in the know as to how my father was medically. As
a family we cannot fault The Lindens. My father received 1st class care at all times.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you for your positive and encouraging remarks and great feedback. It means a lot to us that you had so much faith in our team and recognised our hard work.
We will share this with the team to let them know how we are doing.
Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

After viewing several care homes in the area I immediately walked into The Lindens and thought this was the one. Lovely building overlooking fields and the canal. The open airy entrance hall and impressive dining room give off an air of comfort yet homeliness. My husband's room and en suite are spacious,
comfortable and sunny. The care he receives is kind, caring and cheerful.


The management and staff are empathetic and meet my husband's many needs with dignity and professionalism. They are also supportive of me. My husband's many medical problems are dealt with immediately and efficiently. I feel lucky that we found The Lindens.


Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you very much for taking the time to leave us this fantastic feedback! We really appreciate your kind words and this means so much to The Lindens Team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother first came to the Lindens because of a combination of Parkinson’s and the onset of dementia. Later her poor sight turned to almost total blindness. Throughout all these travails, staff were always attentive, caring and good-spirited. They enjoyed her company and found her very funny, nicknaming
her ‘Lady Di’. I’m told, and believe, they came to love her.
The Lindens were always well-run and coped well throughout the Covid years. It avoided the horror one read about other care homes. If staff caught Covid, they were sent home with pay.
The care provided was superb throughout, being effective and friendly; indeed, when my mother was in the hospital with an infection and the hospital felt it needed to put her on end-of-life care, they agreed to take her back to look after her at the end of her life. In this period, they were especially attentive, careful and caring.
The Lindens looks like a clean, well-run country club and is welcoming. The restaurant always looked tempting!

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you very much for your kind words. It was a pleasure to look after your mum during her stay with us. We really appreciate that you have taken the time to give such lovely feedback. This always means a lot to our team to receive such positive feedback. Thank You once again.


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Overall Experience  Overall Experience 5.0 out of 5

I am so pleased every time we go up to see my mum that she is so happy and contented and pleased with her care. She is always saying how kind they are to her and that they can't do enough. She is always saying how lovely the food is and eats well. She loves being downstairs in the big lounge and taking
part in all the activities they do there. It is a comfort to me knowing she is looked after so well and every time we go up they are so kind to us as well. When my mum had Covid, they rang me every day to let me know how she was. Lovely.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you very much for a such a fantastic feedback! Your kind words will be passed to all our staff.


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Overall Experience  Overall Experience 4.0 out of 5

Very well-maintained home. Very clean. Staff are very happy, caring people. The manager has changed in recent times, so a lot of things have improved. Especially the communication with family.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Lindens Residential Home since 2019. Initially unsettled, she is now happily integrated into the daily life of The Lindens. She has several important medical issues which are dealt with on a daily basis, a care we could not hope to achieve outside the home. The staff care for
her with great kindness and consideration. Always well turned out, her dignity is highly protected. The home has really improved communications recently. Family members are constantly notified of changes and activities at the home. At the same time, in my case at least, communication with my mother, who cannot use a phone herself, has been enabled via video call and with the help of a carer. It is wonderful to be able to see and speak to my mum regularly. I cannot express my gratitude highly enough for this. The home has always been impeccably clean when I have visited. Activities well and thoughtfully organised, catering for all needs. Fabulous.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

We would like to send you our heartfelt thanks and regards for taking out the time and reviewing us. Getting positive feedback is always a joy. Reviews like yours highlighting the positive aspects of your experience at our home is what keep us going.
Thank you very much!


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Overall Experience  Overall Experience 5.0 out of 5

So pleased with the way my mother is looked after and given stimulation and is living a happy life with dignity. Thank you so very much for the way you care for her.
I do worry about rising costs and how long she will be able to stay there.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Your positive review about our home just made our day! Thank you very much for your 5-star review!


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing at The Lindens for nine months. Throughout this time the staff have been exceptional in the care and kindness they give to my mother and the other residents. Everyone is treated with respect and as an individual. There is a choice of menu and for those without much appetite,
food that they enjoy is offered. The care home looks and smells clean at all times. The decor is homely and has a lovely dining room. Her bedroom is large and has an en-suite. There is a secure garden for those that wish to go outside. Activities are put on everyday for those that wish to join in. I visit three times a week but also receive phone calls for updates from a senior member of staff. I would strongly recommend The Lindens to anyone wanting to find a residential placement for a senior family member.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

We were absolutely overwhelmed to see the wonderful things that you had to say about us. I would like to thank you on behalf of everyone from The Lindens for the positive review. Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at The Lindens Residential Care Home for nearly 3 years. She moved in just before the first Covid lockdown so obviously visiting and getting to know the home and the staff was difficult. Now that visiting restrictions no longer apply we have been able to enjoy many visits
with our mum. The staff here are lovely and go out of their way to accommodate our needs, for example decorating a room so that we could have a small private family party to celebrate Mum's birthday recently and ensuring we had everything that we needed. The staff are wonderful with Mum and she always greets them with a big smile. The Lindens is a beautiful home and is always spotless. The manager is very approachable and is always open to suggestions and ideas.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thanks for taking the time to share your thoughts and feedback with us and for the positive review and kind words.
Thanks for placing your trust in the Lindens. It means a great deal to us!


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Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Lindens for over twelve months. He suffers from dementia so his care needs are not straightforward. We are completely delighted with the high level of care he receives at The Lindens. The staff are very efficient and compassionate, and it's obvious they care about
their residents. We most definitely recommend The Lindens should you or someone you know require quality care.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. It means the world to us.


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for The Lindens Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for The Lindens Residential Care Home is calculated as follows: ( (148 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lindens Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Apr 2025

The Lindens has en-suite wet rooms available which are suitable for long and short term residential care. The rooms may be suitable for palliative care and/or rehabilitation placements if needed. Our friendly team will be more than happy to arrange a meeting and tour of the home if you require.In case you have any questions or need assistance, please call


Awards / Recognitions (5)

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Frequently Asked Questions about The Lindens Residential Care Home

What types of Care is The Lindens Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lindens Residential Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does The Lindens Residential Care Home have?

There are 54 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Lindens Residential Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lindens Residential Care Home to the centre of Milton Keynes?

4.5 mile(s) as the crow flies, distance by road may be significantly further.