Review from Gerry M (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

My mum has been a resident at The Lindens for the last 4 years. I never thought whilst our family were looking for somewhere suitable for Mum's complex physical and mental requirements that we would be fortunate enough to find a place that met the majority of her needs. But thankfully we found The Lindens.

I've had only very positive experiences with all staff members and the standard of care my mum receives. The staff are very caring towards both Mum and all of our family, giving a feeling of nothing is too much trouble whilst maintaining a friendly but professional manner. They also encourage Mum to be as independent as possible, they do this with great patience.
On special occasions such as birthdays, Christmas, Easter etc, the staff make a huge effort to make it as special as possible for both residents and their families.
The care my mum receives in the beautiful surroundings of The Lindens is second to none and it's very reassuring to know she's very happy and contented there.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thanks for the great review! Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making people happy and doing something right!
Thank you very much again.

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Review from C T (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been at The Lindens for over four years. The home is independently owned and has a team of loyal and hardworking staff, many of who have been there for years. The home itself is always kept spotless and my mother enjoys the food there. It's good to know that she is happy and being safely

looked after.

Reply from Dessy Ivanova, Manager at The Lindens Residential Care Home

Thank you for the positive review and kind words. It means a great deal to us that we have earned your confidence. As our main aim is the care and well-being of all our residents.

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Review from Angela H (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience

After looking at several residential care homes for my mum, we found The Lindens and we are so pleased we did. We were immediately struck with, not only the beautiful garden setting of the home, but the bright, welcoming and friendly atmosphere we encountered on our visit. We were shown around in a

very professional manner and knew it was the place for Mum. She moved here in August and although initially took a while to settle into her new surroundings, after living with me for four years, she is now very happy and joins in the activities and is always smiling. Her medical needs are being well taken care of and her health is closely monitored. She has made new friends and really enjoys interacting with the friendly staff. She recently enjoyed being made a fuss of on her birthday. The kitchen staff provided her with a nice birthday cake. I find the staff friendly and approachable whenever I visit Mum or telephone the care home. I feel secure in the knowledge that she is cared for so well.

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Review from James M (Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience

A pleasant surprise to find a house and extensive meadow garden so well set out providing air, space, views, and ample parking and ambulance access. Public rooms are furnished in comfort and taste providing a superior non- institutional ambiance. Bedrooms are of a similarly high standard. To suit disabilities

“hospital” type adjustable beds are available.
All levels of personal care are provided by trained, cheerful staff at appropriate levels, supported by laundry and cleaning staff.
Food is good and well prepared and specialties arranged for occasions such as birthdays and anniversaries.
Outside medical aid is summoned if required and for day appointments at the local hospital/medical centres, admin. staff will arrange transport and escort as required.

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Review from Sars P (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report

Overall Experience

The Lindens is an amazing home and I wouldn’t want Mum to be anywhere else. After going there for temporary care, we looked no further for this becoming her permanent home. The staff are wonderful, very patient and caring and look after the residents so well. Mum has severe dementia and doesn’t take

part in activities but is really happy living there which makes the family happy too. The Lindens has coped so well over the last 18 months, with Covid, by protecting both residents and staff, introducing window visits as soon as they could, followed by face to face visits. A wonderful home and would highly recommend!

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Review from Annette B (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at the Lindens for four years. The Lindens is an excellent care home and most importantly, the staff offer a great level of care. All the staff carry out their duties to a very high standard with a smile on their faces, which creates a caring atmosphere at the Lindens.

The en-suite bedrooms are a lovely size, well furnished and spotlessly clean. The communal areas at the Lindens are very welcoming with the dining room being a feature. The gardens are beautiful and the layout of the home is really good. I can personally recommend The Lindens to any prospective residents.

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Review from Stephen A (Son of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience

My eighty-nine-year-old mother has been a resident at The Lindens for three months, following a short stay in hospital and a respite stay in a different care home in Milton Keynes. My mother is mentally competent but struggles with her mobility and her diet. Since her transfer to The Lindens, I no

longer worry for my mother's safety and I know that the staff at The Lindens take great care to look after my mother with dignity and respect. My mother always looks very clean and tidy and I know that she enjoys the exercise classes led by the activity team and she is a big fan of the hairdresser at The Lindens. My mother's diet has been very restricted following a bout of illness a few years ago and I know that the care staff and kitchen staff do their very best to ensure that my mum eats well and they carefully monitor her diet. The visiting restrictions around the COVID-19 controls have made visits more complicated but the home's excellent low infection rate gives me great peace of mind.

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Review from Annie H (Sister of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience

My twin sister has been at The Lindens now for 18 months. It was the best choice I ever made for a care home.
The staff are friendly, very helpful and nothing is to much trouble for them.
The layout of the home and the cleanliness of the home is brilliant, everywhere is so spotless.
Sitting in the

dining room is like sitting in a 5* hotel.
I would recommend The Lindens 100%.

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Review from Steve A (Son of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience

The Lindens is a wonderful care home. My mother, who has Alzheimer's, spent nearly a year there, being well cared for.

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Review from Mitchell D (Friend of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience

A beautiful care home in amazing surroundings. Attentive staff and happy residents. Well done The Lindens, highly recommended!

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Review from Gail J (Granddaughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience

Wonderfully caring and compassionate staff, with a huge helping of fun and plenty of gentle humour during activities. Such a generously warm, clean and friendly home. Absolutely nothing is too much trouble. I always feel extremely welcome whenever I visit, and it is good to know that Granny is safe

and genuinely cared for in a dignified and appropriate manner.

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Review from Malcolm (Son of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience

I have to thank all the staff at The Lindens for their excellent level of care which my father received. All aspects of his care were very good, including the background elements, such as housekeeping and laundry. Deserving a special mention - the exceptional quality of the tasty meals.
The direct

personal care such as assistance with showering and dressing was at a level greatly above the standard he had previously received in serval Kent based care homes, which we assumed was the norm. It was evident that a regularly appearing red rash on his face which was common previously disappeared within a couple of days after his arrival and never came back. Further evidence of that exceptional daily personal care, was his clean-shaven, healthy, well-dressed appearance. This made the family happy that they had chosen Lindens, with our only regret being we hadn't taken him there earlier.

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Review from Debbie M (Daughter of Resident) published on 12 October 2018
Submitted via Website • Report

Overall Experience

Overall The Lindens has always provided an excellent service and has looked after my Mum to the best of their ability. I can honestly say that I wouldn't want her to be anywhere else. There have been times when the situation has been overwhelming for me and I have always felt the staff at The Lindens

are there to provide support and shoulder to cry on if necessary.

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Review from Mark W (Son of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience

My mum spent the last 4 1/2 years of her life at The Lindens. Throughout that time she was cared for by the wonderful team there. They are professional, yet friendly and always treated her with dignity and a high level of care. We looked at a number of local homes before choosing the Lindens and have

never had cause to regret that decision. Every member of staff there should be commended for the job they do.

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The Lindens Residential Care Home

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