Little Oaks Residential Home has a Review Score of 9.8 (9.840) out of 10, based on 15 reviews in the last 2 years. Over all time Little Oaks Residential Home has 49 reviews.
Review from Ruth G (Power of Attorney of Resident) published on 20 March 2025
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The core staff team especially the manager are very approachable. In the spring and summer months the residents can potter around the beautiful garden and or sit on the patio areas and enjoy the sunshine. The main residential areas are in the process of an uplift and looking very good.
I highly recommend this home.
Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review for the home, its a pleasure caring for your friend and having him take part in the activities.I will pass on your comments to the care team. Kind regards
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Review from Judy C (Daughter of Resident) published on 30 January 2025
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, we are pleased you are happy with the care your mother receives. I will pass this on to the care team. Kind regards.
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Review from Helen W (Daughter of Resident) published on 28 January 2025
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review and for your kind words, which I will pass on to the team. We are pleased Mum is happy. Kind regards.
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Review from Jem D (Son of Resident) published on 2 May 2024
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, it's a pleasure looking after Mum as part of the Little Oaks family. I will pass on your thanks to the care team.
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Review from Mark O (Son of Resident) published on 1 May 2024
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, it was a pleasure looking after Mum during her time here. I will pass on your kind words and thanks to the care team. Kind regards.
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Review from Caroline D (Daughter of Resident) published on 1 May 2024
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review and for your lovely words, which of course I will pass on to the care team. It was a pleasure having Mum here, even if sadly just for a short time but her legacy most definitely lives on in the Gin and Tonic afternoons. Kind regards.
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Review from Pauline D (Daughter-in-law of Resident) published on 24 April 2024
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for your lovely words and for taking the time to complete a review. We are glad you had peace of mind; I will pass this on to the team. Kind regards.
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Review from Liz L (Daughter of Resident) published on 24 April 2024
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review and your positive words, which I will pass on to the team. Kind regards.
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Review from Jackie H (Daughter of Resident) published on 19 October 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, we really enjoy having Mum here and we are pleased we could be of help with the journey. I will pass on your kind words to the team. Kind regards.
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Review from Elia A (Relative of Resident) published on 19 October 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review for Little Oaks and your positive words, we are glad Mum's respite break was a good experience and we hope to see her again in the future. Kind regards.
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Review from Patricia B (Daughter of Resident) published on 17 October 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review and for your kind and positive words, we are so pleased Mum has settled in well and feels at home here. I will pass on your lovely comments to the care team, which I know will be gratefully received.
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Review from Alan P (Son of Resident) published on 5 June 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for your lovely words and for taking the time to complete a review. It was a pleasure to care for Mum during her time here, I will pass on your kind comments to the team.
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Review from H A (Daughter of Resident) published on 27 March 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, its really lovely to receive such positive feedback and very much appreciated, I will pass on your kind words to the care team. Kind regards.
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Review from Jay R (Daughter-in-law of Resident) published on 23 March 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, your kind and positive words are appreciated. We are proud of our home and the care we give our residents, I will pass on your comments to the care team which will be warmly received. Kind regards.
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Review from C D (Daughter of Resident) published on 22 March 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, we were happy to help and are enjoying having Mum here. I will pass on your compliments to the care team. Kind regards.
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Review from M M (Son of Resident) published on 19 February 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, it's so lovely to hear about the positive outcome the care team has had with mum and your kind words of appreciation will be greatly received when I pass them on. Kind regards.
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Review from Wendy T (Daughter of Resident) published on 13 February 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review and for your positive feedback which I will pass on to the care team. Kind regards.
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Review from I S (Son of Resident) published on 9 February 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review, it's really nice to have positive feedback and I will pass it on to the care team. We look forward to welcoming Mum back for her respite stays in the near future. Kind regards.
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Review from S L (Daughter of Resident) published on 9 February 2023
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Reply from Teresa Patterson, Home Manager at Little Oaks Residential Home
Thank you for taking the time to complete a review and for your positive feedback. I will pass it on to the care team. Kind regards.
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Review from Belinda P (Daughter of Resident) published on 8 August 2022
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Reply from Tricia Winnard, Administrator at Little Oaks Residential Home
Thank you for your kind words which will be passed on to the staff.
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The Review Score of 9.8 (9.840) out of 10 for Little Oaks Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.840 for Little Oaks Residential Home is calculated as follows: ( (147 Excellents x 5) + (28 Goods x 4) ) ÷ 175 Ratings = 4.84
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Little Oaks Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
I am Teresa, the home manager.
I have been working in care since 2004, I started off as a care assistant and then progressed through various senior and team leader roles to management a few years ago.
No matter what role I hold, its the care I am passionate about and I live by the ethos of "Our residents do not live in our workplace, we are privileged to work in their home"
I feel very fortunate to be doing a job that I enjoy so much here at Little Oaks, I am supported by a dedicated care team who share the values, vision and ethos that I do and who give our residents a high standard of care we pride ourselves on.