Little Oaks Residential Home has a Review Score of 9.8 (9.834) out of 10, based on 16 reviews in the last 2 years. Over all time Little Oaks Residential Home has 50 reviews.
Review from Patricia D (Daughter of Resident) published on 22 May 2017
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Review from Richard T (Son of Resident) published on 28 April 2017
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We were really pleased with our choice. My mother, reluctant to leave her own home, was soon won over. She had
The staff were always attentive and considerate, even to visitors. We were always welcomed with a cup of tea and an update on the day's events.
The staff were also observant and understanding. As my mother grew less able, Little Oaks responded brilliantly, providing all the equipment and additional assistance which she needed.
We knew that she was safe and secure - expert care, 24 hours a day, with specialist services a phone call away.
It is difficult to praise the Home highly enough. They managed to make the final months of my mother's life not just comfortable but actually positively enjoyable and memorable.
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Review from Christine B (Wife of Resident) published on 18 April 2017
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Tasty nourishing food cooked and served freshly every day.
There is so much I could write about Little Oaks all positive so why not go along and see for yourself, you will find that you would not need to look anywhere else
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Review from Gail H (Daughter of Resident) published on 13 March 2017
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Review from Sarah J (Daughter of Resident) published on 25 May 2016
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The size and family run nature of the home provide a secure and stable environment. Excellent management insures that the premises are spotlessly clean and that catering is appropriate. Most importantly residents are treated consistently and with an excellent level of responsiveness to individual needs.
My mother was treated with respect and dignity by the staff who made efforts to meet her increasing physical needs despite the additional time needed and to treat her as inclusively as possible. At the end of her life, attention to her care and hygiene were excellent and close family members felt very well supported.
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Review from Susan D (Daughter of Resident) published on 18 May 2016
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The managers have a great team and it is a fantastic residential home that I would be happy to recommend to anyone.
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Review from Emma B (Daughter of Resident) published on 18 May 2016
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Review from Graham H (Son of Resident) published on 5 May 2016
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The staff were superb; efficient and friendly. They were always there to help, day and night and I was able to visit at any time and take my children with me. They were able to manage any situation that arose and were happy to call the doctor and arrange hospital visits if necessary. I was able to go on holiday in the certain knowledge that my father was in safe hands.
I cannot recommend Little Oaks highly enough.
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Review from Diane D (Daughter of Resident) published on 25 January 2016
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My husband and I decided it would be best to move her nearer to us and we researched and visited a number of care homes in this area. From the first moment we entered Little Oaks we just knew this was the right place for my mum.
The owners were so friendly, professional, caring and approachable and nothing was ever too much trouble. They asked all about her likes and dislikes regarding food and and how she liked things to be done and adhered to these implicitly.
Their staff were simply amazing and the care and love they showed my mum was outstanding - from sitting and chatting with her, painting her nails or getting her many cups of her favourite milky coffee, nothing was ever too much trouble. The home is spotlessly clean, beautifully furnished and always smells fresh. The food is second to none. They do have entertainment for the residents and the entertainment team lead by Georgina are great.
When my mum was taken ill at the end of her life, they looked after not only my mother but also myself and my family. They allowed me to use the room next door and stay there providing me with love, food and support for her last ten days and treated my mum with the utmost dignity.
I would thoroughly recommend Little Oaks to anybody in the same position as myself. Thank you to one and all for the love and care you showed her.
Reply from Monica Tillotson, Manager / Owner at Little Oaks Residential Home
Thank you.
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Review from Angela (Daughter of Resident) published on 12 October 2015
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The Review Score of 9.8 (9.834) out of 10 for Little Oaks Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.834 for Little Oaks Residential Home is calculated as follows: ( (156 Excellents x 5) + (31 Goods x 4) ) ÷ 187 Ratings = 4.834
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Little Oaks Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
I am Teresa, the home manager.
I have been working in care since 2004, I started off as a care assistant and then progressed through various senior and team leader roles to management a few years ago.
No matter what role I hold, its the care I am passionate about and I live by the ethos of "Our residents do not live in our workplace, we are privileged to work in their home"
I feel very fortunate to be doing a job that I enjoy so much here at Little Oaks, I am supported by a dedicated care team who share the values, vision and ethos that I do and who give our residents a high standard of care we pride ourselves on.