Pratt House

Quill Hall Lane, Amersham HP6 6LU
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9.8 39 Reviews
  • Pratt House, Amersham
Located in Amersham, Pratt House offers care and support to the elderly in a warm and welcoming setting.

Furniture can be provided, however residents are encouraged to take their own furniture and personal items from home to customise the room and make it feel like home from the day they move in.

At Pratt House, residents are encouraged to lead a full and active lifestyle. Dedicated activity co-ordinators work hard to provide a wide variety of social events and pastimes such as exercise classes, a family quiz, summer fete and BBQ. Regular outings and trips to places of local interest are also offered.

Completing the home is a communal lounge, salon and communal dining room where residents can enjoy three meals a day. If residents have any specific dietary requirements the team will adapt menus to suit them and liaise to make sure there is always something on the menu which they will enjoy.

There is a spacious garden filled with beautiful flowers and ample seating so residents can enjoy the fresh air and relax in the outdoors whilst catching up with family and friends.

Abbeyfield has extensive experience caring for those with dementia and understand it can be a big change to move into a dementia friendly care home.

Abbeyfield offer respite stays here, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).

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Care Provided by Pratt House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Wheeler (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Pratt House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,427
  • (these prices are only a guideline, please contact Pratt House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking at the front and side of the home


Pratt House Reviews (39)

Total of 39, showing 21-39
9.8

Pratt House has a Review Score of 9.8 (9.791) out of 10, based on 21 reviews in the last 2 years. Over all time Pratt House has 39 reviews.

Overall Experience

  • 31
  • 7
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Date Published

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18

Review from S L (Son of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Much improved activities for all residents who are more engaged than before. This definitely applies to my mother who regularly participates. The use of social media provides a really useful medium for friends and relatives who might not be aware of what takes place in terms of entertainment. The activities
are varied and certainly seem to provide stimulation.
Care home staff are quick to spot medical issues requiring attention from community nurse or local GP, who reassuringly, makes regular visits. These issues have been flagged up to me as and when my mother needs treatment.
Improved clothes washing regime is noticeable, although occasionally clothes do seem to disappear.
Rooms are cleaned on a regular basis and the home overall has a nice feel to it.

Reply from Suzanne Brammer, Digital Officer at Pratt House

Thank you for taking the time to leave a review, we really appreciate your feedback.


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Review from S K (Wife of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved into Pratt House almost a year ago during the pandemic. I am therefore not, in these difficult times, fully au fait with all the facilities and our markings reflect this. However, when visiting or speaking with him on the phone, I have been very much impressed by the care, kindness
and respect shown to him by the staff. He is always well turned out and clearly has a good rapport with his carers. He has said he cannot speak too highly of his treatment while I breathe a sigh of relief that I have found such an excellent and well-managed home.

Reply from Suzanne Brammer, Digital Marketing Officer at Pratt House

Thank you for taking the time to leave a review, your comments are very much appreciated.


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Review from A H (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pratt House is a good home with lots of caring staff. The activities organisers are very good.
Overall, a good home.

Reply from Suzanne Brammer, Digital Marketing Officer at Pratt House

Thank you for taking the time to leave a positive review.


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Review from David E (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident Pratt House for almost two and half years, and I have been pleased with the care and attention that she has received throughout this period. She has been well looked after and kept comfortable by capable and caring staff and has remained generally happy throughout. She likes
the staff at the staff like her!

Reply from Suzanne Brammer, Digital Marketing Officer at Pratt House

Thank you for taking the time to leave a review David, your comments are very much appreciated.


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Review from Sheila F (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Pratt House for nearly ten years, and during this time, has been extremely well looked after. The current situation has made some things very difficult, but I am satisfied that all precautions have been undertaken and that she is safe.

Reply from Suzanne Brammer, Regional Marketing Executive at Pratt House

Thank you for leaving such a positive review, it is wonderful to hear that your mum has lived at Pratt House for such a long time and has been well looked after. The staff here will be pleased to hear your kind comments.


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Review from Heather G (Niece of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is really happy in the home. She feels very cared for and is always telling us how lovely all the staff are. They are good at the small details, for example, she loves the fact that the catering staff regularly top up her fruit bowl, the cleaning in her room is to a really high standard, and
she really appreciates the gardens that are kept so well. As a family, we feel that had she been on her own during this COVID time she would have really struggled with the isolation, but in the home, she is well cared for and has people around her. We have been able to visit in the garden once a week for a timed slot and this has worked well, giving her the contact time with family whilst keeping her safe.

Reply from Suzanne Brammer, Regional Marketing Executive at Pratt House

Thank you for taking the time to leave a review. It is lovely to hear the great experience you and your Aunt are having at Pratt House. We will pass on your comments to the house staff.


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Review from C M (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff that we come into contact with are pleasant smiling people, attentive and helpful to mummy. Knowing the correct protocol-client to staff.
Mummy is really happy, she loves her room which is filled with her own treasures, paintings and photo's of family and friends over 104 years. Thank
you, everyone.

Reply from Suzanne Brammer, Regional Marketing Executive at Pratt House

Thank you for your kind review, Christine, we are pleased to hear how happy you are with the staff at Pratt House. We really appreciate you taking the time to leave such positive comments.


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Review from Anne (Respite Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pratt House were unfailingly friendly, kind, helpful, patient, caring and loving, not only towards me but to all the residents. My room was extremely comfortable and the food was always tasty and well presented. A range of thoughtful activities were provided. I enjoyed my respite stay and
wouldn’t hesitate to return.

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Review from Keith H (Friend of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an 80-year-old entertainer and I now sing in quite a few local care homes. I have been visiting a friend, who has been in the home for 7 years, but unfortunately died recently.


I have found during the times I have visited and also entertained, that out of all the homes I have visited, Pratt

House is the best available and holds an excellent standard of care and hygiene.

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Review from Edward M (Son of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

A very brief version of a letter to this home on leaving.
We are not moving mother out of choice but out of necessity. Several meetings for improvement plans. Never been followed through.
I had to mince mums food and feed her daily.
Prescribed antibiotics for a UTI, capsules that she cannot swallow.
Capsules put in her mouth to be spat out 5 minutes later. I have to insist on liquid meds,
Inability to manage increasing incontinence. The smell of urine in room, the introduction of pads and full nappies. Many times I have arrived and asked for my mothers nappy to be changed, it being full of urine or faeces of both.
Many times I have arrived in the late afternoon and washed my mother's lunch from her face.
Drink on her table with mould thereon.
My daughter's having to bathe her.
Cleaning of room - very poorly kept - my own cleaning kit in room to clean.
Nutrition - Need a whole review to detail inappropriate or inedible food provided.
Lack of information. Family only informed if we ask.

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Review from JSS (Daughter of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed at Pratt House on a number of occasions over the years for respite. The level of care is outstanding and very much bespoke to accommodate her individual needs.


The bedrooms are spacious with en-suite facilities ensuring privacy, whilst communal areas are used for activities and

dining. Families are welcomed with a cup of tea and the Conservatory provides a perfect space for a game of dominoes or Jigsaw Puzzle. Easter activities included hatching chicks, which my Grandaughter especially enjoyed when visiting her Great Grandma!


A podiatrist visits regularly in addition to a hairdresser.


The environment provides us with the reassurance that Mum is in safe hands allowing us to take a break without concern.


All of the staff are excellent but in particular, the Manager who has supported us as a family over the years for which we shall be eternally grateful.


I would recommend Pratt House without hesitation.


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Review from J M (Daughter of Resident) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Pratt House for a weeks respite and he had a wonderful time during his stay. I chose Pratt House based on a previous review on a local site where praise for the warmth and care of residents from the staff was obvious. Dad and I too found it welcoming, happy and kindness was apparent.
Rooms and communal areas were clean. The food is cooked freshly and dignity to all. I was able to stay for lunch with dad and it was such a lovely environment to stay in. Security was excellent. In fact, I can't fault Pratt House in any way. Dad will happily return. Thank you ALL.

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Review from Peter H (Son of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff of the Abbeyfield care home at Pratt House, for their excellent care and attention to my father, from July 2017 when he moved in, up to his death in February 2018. The manager and his team kept me fully up to date at all times and were immensely supportive. I never had
any doubts that Dad was being well looked after and he was able to live his last few months in a stress-free environment. He was well fed and the staff liaised well with his GP and other medical professionals. It was a well joined up operation. I also noticed that the children of other patients were equally comfortable with the way matters were handled.


Thank you to the Manager and his team, who are hard-working, dedicated people who should be readily acknowledged for their efforts.


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Review from Elisabeta C W (Daughter of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are friendly, kind, attentive to both resident and family. The staff were so friendly. They are like extended family for me as an only child.

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Review from Mary B (Sister of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the 5 months of my sister's residence in Pratt House, we have been very satisfied and pleased with all aspects of the care and support she has receives from each member of staff. The manager, in spite of the many calls on his time, is always available and the staff have been considerate of my sister's
needs. This was always going to be a huge challenge for her as she moved from the family home where she had lived for 75 years to living in a single room. The staff were aware of this and could not have been more considerate.

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Review from C D (Daughter of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and my father were in the Pratt House care home in Amersham. My father suffered from dementia, my mother didn't but was frail. Not only did my parents think that the home was a brilliant place to be (and neither wanted to go into a home) but my own impression was of a home that really
cared about the people there and always did everything within their power to make the residents happy and comfortable. All the staff, including the manager and the assistant manager, are exceptional and the care they deliver outstanding. This is a care home that really does care. The rooms, all with en-suite, are very good. It is though the staff who really make this place the outstanding place it is. When it became necessary to put my parents into a home I was nervous ..................... the manager and his Pratt House staff proved how good a care home can be .................... and this one is exceptionally good!

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Review from D H R (Son of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident at Pratt House in Amersham from July last year until her death in May of this. She was a very independent woman and did not take to the move into a home easily but the welcome she received on moving in was noteworthy. The staff were very understanding and helpful.
This applied
not only to the management and care staff but included the domestic and catering staff who went out of their way to make her and us when we visited to feel at home. Sadly the dementia onset was rapid and for too long my Mother wasn't the easiest of residents but that didn't dent the compassion or care showed by the staff.

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Review from Michael R (Son of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Pratt House for ten months. She was not an easy resident, at first because she was reluctant to go into a care home, and latterly as her dementia advanced. She was always treated with respect, affection, and unfailing good humour. She also benefited from care of a high standard,
from the early days to end of life.


Pratt House offers an attractive environment, with a lovely garden and endearing proximity to the Chesham tube line. The staff are friendly and considerate, and invariably cheerful. There is an appealing informality about the place, and its management, which is accessible but not intrusive. It was a pleasant and friendly place to visit.


Ultimately, a care home must be judged on its standard of care, and on this count Pratt House was outstanding. We are deeply appreciative of all the efforts made by the staff there.


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Review from Jo N (Granddaughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to write and say a massive thank you to all your staff that looked after my grandparents.
Unfortunately, they were only with you about 6 weeks, but your staff made their stay and for the family visiting so welcoming and caring.
My grandparents also kept saying how good the food was -
proper home cooked tasty food.

I could phone the home at any time day or night and would always have a caring, honest voice at the end of the phone. Nothing was ever too much trouble.

The home manager is wonderful! So helpful, empathetic and friendly - a true asset to the home.

Once again - please pass on a massive thank you to all the staff for the wonderful work you all do - showing true compassion to all their residents.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Pratt House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Pratt House is calculated as follows: ( (201 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pratt House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (3)

Joanne

Joanne Wheeler

Job Title: Care Home Manager

Joined: 2025

Joanne is the Registered Care Home Manager at Pratt House. She is passionate about caring for the elderly and is known for her kindness, understanding, and compassion. Joanne has worked in a number of care home settings throughout her career, bringing her extensive knowledge and expertise to Abbeyfield Living Society for the benefit of our residents.


Leah

Leah

Job Title: Deputy Manager

Joined: 2017

Leah has worked at Pratt since August 2017 where she quickly progressed from Care Assistant to Deputy Manager.


She enjoys a varied role, building relationships with residents, relatives and staff. Leah is sympathetic and compassionate to the needs of all residents at Pratt House.


Joanne

Joanne

Job Title: Care Team Leader

Joined: 2023

Joanna worked at Pratt House as a carer, and then Care Team Leader. She then spent a couple of years exploring domiciliary care before returning to Pratt House as Head of Care in April 2023. Joanna manages the majority of the care planning in the home and supervises care staff to deliver the best quality care in the home.