Rayners

Weedon Hill, Hyde Heath, Amersham HP6 5UH
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9.8 59 Reviews
  • Rayners, Amersham
Rayners, which was purposely built and developed in 1990 to suit older people's care needs and makes the most of a skilled and friendly team in order to achieve a very high level of customer satisfaction.

Rayners is still family-owned and managed and is operated by the Matthews family and not part of a care homegroup.

Each of the 44 single bed suites at Rayners, including bathrooms, toilets and lounge areas have large picture windows, television, telephone point, complimentary wi-fi and an emergency nurse call system installed. There are no set visiting hours and visitors are encouraged at all times.

Self-contained luxury 'assisted living apartments' have been added within the grounds of Rayners. These offer emergency 24-hour support for those who require the reassurance, security and back up of a care home, without having to enter a communal living setting.

Professionals at Rayners know that social activity is important and therefore publish a newsletter detailing varied activities and events for the forthcoming month. They encourage suggestions from residents/relatives relating to the high-class service they offer and have a 'suggestion box' on reception for this purpose.

Rayners kitchens are fitted with all the latest equipment to ensure that residents receive high quality, well-balanced meals prepared in ultra-hygienic surroundings, by qualified and experienced chefs.

The staff take great pride in their catering services and very proud to announce that they do not set budgets on food costs, whilst still supporting local trades to supply the catering team. All fresh meat is supplied by a local butcher, Kings Farm Shop in Wendover.

Rayners is situated in a tranquil setting in the Chiltern Village of Hyde Heath. They are close to the M40, M25 and M1 motorways, making it accessible for visiting.

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Care Provided by Rayners

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Adele Golbourn and Christopher Matthews (Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Rayners

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,975
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,550

  • Respite / Short Stay have a weekly supplement of £150 per week on top of the fees above.
  • (these prices are only a guideline, please contact Rayners to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rayners Reviews (59)

Total of 59, showing 21-40
9.8

Rayners has a Review Score of 9.8 (9.811) out of 10, based on 25 reviews in the last 2 years. Over all time Rayners has 59 reviews.

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Review from B S (Friend of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second friend of mine that has been a resident here. I have always been impressed with Rayners' management, staff and care.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to give us a review and we are pleased to hear that you continue to be impressed with our management, staff and care. Your feedback is much appreciated.


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Review from Antonia H (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent what what turned out to be the last year of her life at Rayners. I don't know how to express in words the kindness of the staff, the care and dignity with which Mum was treated and the support given to us as Mum's health deteriorated. It's not just the excellence of the food and variety of
the activities, though both were amazing. It is in the way each resident is loved and cared for as an individual. I had always intended to bring Mum home when end of life care began, but when the time did come, I realized she already was.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to review us. It was a pleasure to care for your mum and we all miss her smiles.


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Review from M T (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a month's stay in hospital for my mum, we needed her to convalesce and felt Rayners would be the perfect place for her. We weren't wrong. Mum is now back home and better than she has been in a long time and that is thanks to all staff at Rayners. The encouragement and care they showed her has
given her the confidence that she needed. Thank you to all at Rayners for looking after Mum.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to review us. It was a pleasure to have your mum as a resident with us at Rayners and we are so glad she is doing well back at home.


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Review from M L (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was exceptionally well looked after at Rayners for almost three years. Covid made it very difficult for all the staff but they continued to give excellent care.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to leave your review, it was a pleasure to care for your father.


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Review from N L (Son-in-law of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was at Rayners Care Home for nearly three years. During that time he was always beautifully looked after, and the staff and management deserve the excellent reputation they have in the area. They look after the residents with goodwill and good humour. Not always the easiest thing to
do! My thanks to one and all.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for taking the time to leave your review, it was a pleasure to care for your father-in-law.


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Review from Annabelle S (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother recently went to Rayners for a two-week period of convalescence at Rayners after a spell in hospital. This was her first experience with residential care and we are all extremely happy with the care she received. She was very well looked after (day and night) and had a happy time there. She
enjoyed the activities and felt at home very quickly. She told me about a Sunday morning 'sherry party' tai chi classes, manicures, quiz times and bingo as well as the luxury of in-house hairdressing. She loved the meals, regaling me with stories of grilled trout, steaks and interesting puddings.
If it weren't for the fact that her little dog was waiting for her at home, I think she would have been eager to stay much longer! Many thanks to everyone for taking such good care of our precious mother. My brother and I were able to relax in the knowledge that she was in capable and kind hands.

Reply from Christopher Matthews, Managing Director at Rayners

Annabelle, thank you and your Mother for taking the time to leave us this review. It was a pleasure to have your Mother resident with us for two weeks and we are all glad she benefitted from being with us and that she is now safely back home with her dog!


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Review from Christine D (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at Rayners from February 2022 until her death in October of that year. From the start, we were so impressed with the level of care and the attention to detail given by all staff and the numerous little kindness they showed to mum throughout her stay. In her words everyone here
is so lovely and kind - they make me feel safe - and for us, her family, that was very comforting to hear. As her appetite decreased efforts were made to find foods to tempt her - and staff did all they could to encourage her to eat. It was such a delight to Mum and to us when staff just popped into the room to see how she was doing and say something cheery and kind. We cannot praise all those who touched Mum's daily life enough - they made all our lives better - thank you to each and every one of you.

Reply from Christopher Matthews, Manager at Rayners

Christine, thank you for taking the time to review Rayners. It was a pleasure to have your mum resident with us at Rayners.


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Review from Vanessa O (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent more than 2 years at Rayners before she sadly died at the end of October 2022. During this time she was so well looked after and it was a comfort and relief to our family to know this. Nothing was too much trouble and the staff always had time for her and us as well which was important as
we all accepted Mum could not live at home any more. She loved the food and all the attention given to her. She loved to look smart and have her hair done every week and this made her happy, helping her to accept that this was her home. Rayners efforts to keep residents, staff and family safe from Covid for more than 2 years have been exemplary, under very different and difficult circumstances. We appreciate everything they did very much.

Reply from Christopher Matthews, Manager at Rayners

Vanessa, thank you for your kind words of thanks and for taking the time to make this review, it was a pleasure to have your mother with us at Rayners.


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Review from Gill M (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time our mum moved into Rayners she was made welcome and comfortable. All the staff made an effort to find commonality and to chat with her. She adored the food which was always of a very high standard and, later when she had extreme difficulty eating and swallowing, the food was made easier
to manage. Shortly after she moved in, she celebrated her 101st birthday, and the family joined her for a glass of bubbly and an enormous birthday cake - and we posed for photos with some of the staff! During Covid, it was very hard not to be able to visit Mum but we had video phone virtual visits. The restrictions kept everyone safe and we really appreciate the high standards of care and vigilance. As visitors, we were always welcomed. The home is kept beautifully clean and the dining area looks like a lovely restaurant with fresh flowers. We are so grateful for the care Mum received and would not hesitate in recommending Rayners. The staff are absolutely brilliant. Thank you so much.

Reply from Christopher Matthews, Manager at Rayners

Thank you for taking the time to make this review. It was always a pleasure to have your mother resident with us at Rayners.


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Review from Nigel B (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Rayners from July 2019 to December 2022. It was a very testing period during the COVID pandemic. Throughout her time at Rayners, she received excellent care and attention. I have nothing but praise for the professionalism and competency of all the staff.

Reply from Christopher Matthews, Manager at Rayners

Thank you for taking the time to leave us a review. It was a pleasure to have your mother resident with us at Rayners.


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Review from Daniel P (Grandson of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been staying at Rayners since the end of May 2022, and they have gone above and beyond to look after her, to make her feel at home. The staff are always very attentive and caring, and there is always an array of activities every week to keep her occupied. The food is also excellent,
as she always tells me whenever I see her! I always feel relieved every time I leave after visiting, knowing my grandmother is in safe hands and will always be looked after. Thanks to Rayners and the team.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your lovely review, it remains our pleasure to care for your grandmother at Rayners.


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Review from Adele P (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother lived at Rayners for three years before she passed away in September 2022. She absolutely loved living there and my sister and I have nothing but praise and thanks for the wonderful love and care shown to her. Every member of staff is so kind and friendly and they would help her to decide
on an outfit to wear each day and made sure she had her favourite earrings on too. Mum felt very safe and looked after. She liked to go into the dining room for lunch to chat to her friends and join in with some of the activities on offer and for walks around the beautiful gardens. The compassion shown to mum in her last days as she became very poorly was truly wonderful and we are immensely grateful to everyone in Rayners for all they did for mum. We would have no hesitation in recommending Rayners to anyone looking for an excellent care home for their relatives.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your lovely review, it was a pleasure to have your mother resident with us at Rayners.


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Review from Andrew S (Son of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum chose to move into Rayners over five years ago. Rayners became part of our family, and we'll miss them! Even more, Rayners became part of Mum's family. She felt content and safe; an overriding memory and great comfort to us was that whenever we were going to be away Mum would always say, "you don't
need to worry about me because I'm being well looked after here." The love and care that was demonstrated to Mum were immense, particularly in the last couple of weeks of her life when Mum became poorly. It was beautiful as we spent time with her to see cleaners and carers come into Mum's room before they went home to see how she was - I guess because they wondered if she would still be with us when they returned to work. That was so moving! From cleaners to administrators, carers and managers, kitchen and laundry staff, Rayners demonstrate a great, loving and caring team. Thank you for enabling Mum to live well for the last years of her life.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your kind words. It was our pleasure to have your mum resident with us at Rayners. Please do pop in to see us if you are passing it would always be lovely to see you.


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Review from Rod J (Son of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rayners provided my Dad with a superb home for the last four and a half years. Given he only need help with cooking and cleaning, he chose an assisted living apartment which gave him independence whilst making sure that he ate very healthily and he always had company. Importantly, he could choose to
dine in the main dining room or have meals in his apartment, depending on his mood, although he always looked forwards to getting together with friends over lunch or dinner and setting the world to rights. The apartment was beautiful and carers would visit multiple times each day to check on him and make sure everything was tidy and organised, always spending time to chat with him and not just bustle in and out. He loved taking part in the events (and organising a few) and all of the staff were very caring and formed a true bond with the residents. The home also went the extra mile to give value for money and the only downside was that it was not on a bus route, but they organised lifts into town.

Reply from Christopher Matthews, Managing Director at Rayners

Thank you for your review. It was a pleasure to have your Father stay with us at Maple Tree House Apartments at Rayners.


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Review from Malcolm G (Son of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rayners looked after my mother for 18 months and we always felt that all the staff were caring and patient. Her room was always clean and she always looked smart. She always said that the food was good.
The dignity with which they looked after her at the end was wonderful. Well done Rayners.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your kind comments, it was a pleasure to care for your mother.


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Review from K P (Son of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We did much research before choosing Rayners for the care of my mother. They were so superior to other local care homes for a great number of reasons and the care and service that my mother received in the several years she was resident was never less than exemplary, especially as her health worsened
towards the end of her life.


The management and staff were always extremely accommodating to my mother's needs and to our requests as a family. Nothing was ever too much trouble. We were always given private space to get together as the extended family to celebrate birthdays and Christmas and these occasions have given us some happy memories. We always enjoyed the Rayners Christmas party, too.


The wellbeing of the residents is paramount, manifest in quality entertainment, activities and home comforts such as hairdressing. The house and gardens are always a delight and are a key factor in the general ambience.


All in all there is too little to fault. Thank you so much Rayners.


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Review from F T (Daughter of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Rayners for almost 10 years. She was very happy there and when she was well enough, was always happy to join in with any of the activities on offer. I cannot thank the staff and management enough for all their devoted care towards her and I would certainly recommend Rayners
to anyone who might be looking for a suitable care home for their relative. The atmosphere and decor have always been bright and welcoming - a real home from home.

Reply from Christopher Matthews, Manager at Rayners

Fay, thank you for your kind words, it was our pleasure to have your Mother with us for nearly a decade.


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Review from K M (Son of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this care home to be efficient and professionally run in a kind and caring way. Staff are friendly and interested and work hard to meet the needs of the residents. They are supportive and communicate well with residents and each other so that issues/needs/requests are known and dealt with
promptly. There are high standards of cleanliness etc. The staff are always welcoming.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your kind words of thanks and for taking the time to review us on carehome.co.uk.


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Review from Angela T (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial contact friendly and helpful. The initial visit welcoming and thorough. Visited daily always uplifting atmosphere. The staff very responsive nothing is too much trouble. Activities are often going on. The room is very pleasant onto well-kept garden.

Reply from Christopher Matthews, Manager at Rayners

Thank you Angela, for your review and kind words, which is much appreciated.


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Review from Robin T (Respite Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have genuinely reflected on each of the criteria which you use to rate care homes and I can confirm that in each case this Home deserves an ‘excellent’ rating. It’s not just that I had good experiences on most days, with only a few days where the service was not ‘excellent’. Every single experience
for each of the criteria earned an ‘excellent’ rating, which is a sign of the true quality built into Rayner’s performance. I was in Rayners for two weeks ‘respite care’. I am quite frail, but the specific care needs I had was dealing with my suprapubic catheter; which, characteristically, develops problems with kinking in the tube, causing real discomfort. One-touch of the switch by my bed, day or night, and someone came running. I could cite other examples of their exceptional care.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your kind words following your stay. It will always be a pleasure to have you stay with us again if the need arises.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Rayners is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Rayners is calculated as follows: ( (255 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 297 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rayners is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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