Rayners

Weedon Hill, Hyde Heath, Amersham HP6 5UH
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9.8 59 Reviews
  • Rayners, Amersham
Rayners, which was purposely built and developed in 1990 to suit older people's care needs and makes the most of a skilled and friendly team in order to achieve a very high level of customer satisfaction.

Rayners is still family-owned and managed and is operated by the Matthews family and not part of a care homegroup.

Each of the 44 single bed suites at Rayners, including bathrooms, toilets and lounge areas have large picture windows, television, telephone point, complimentary wi-fi and an emergency nurse call system installed. There are no set visiting hours and visitors are encouraged at all times.

Self-contained luxury 'assisted living apartments' have been added within the grounds of Rayners. These offer emergency 24-hour support for those who require the reassurance, security and back up of a care home, without having to enter a communal living setting.

Professionals at Rayners know that social activity is important and therefore publish a newsletter detailing varied activities and events for the forthcoming month. They encourage suggestions from residents/relatives relating to the high-class service they offer and have a 'suggestion box' on reception for this purpose.

Rayners kitchens are fitted with all the latest equipment to ensure that residents receive high quality, well-balanced meals prepared in ultra-hygienic surroundings, by qualified and experienced chefs.

The staff take great pride in their catering services and very proud to announce that they do not set budgets on food costs, whilst still supporting local trades to supply the catering team. All fresh meat is supplied by a local butcher, Kings Farm Shop in Wendover.

Rayners is situated in a tranquil setting in the Chiltern Village of Hyde Heath. They are close to the M40, M25 and M1 motorways, making it accessible for visiting.

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Care Provided by Rayners

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Adele Golbourn and Christopher Matthews (Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Rayners

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,975
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,550

  • Respite / Short Stay have a weekly supplement of £150 per week on top of the fees above.
  • (these prices are only a guideline, please contact Rayners to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rayners Reviews (59)

Total of 59, showing 41-59
9.8

Rayners has a Review Score of 9.8 (9.811) out of 10, based on 25 reviews in the last 2 years. Over all time Rayners has 59 reviews.

Overall Experience

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Review from D L (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was always very attentive to out Mum's needs and she was well-looked after throughout her sty. There is a lovely ethos at Rayners that creates a caring and supportive atmosphere. We were stuck in our first visit - even as we stepped across the threshold - by the impeccable caring and positive
feel of the home. Managers and staff have created a special place for people to spend the last periods of their lives.
Communication with us was frequent and kept us up to date with how Mum was doing. It's the attention to detail that we found impressive - for example, in relation to communication, phonecalls would always being with a re-assuring "There's nothing to worry about - we just want to tell you....". On the day Mum died, it was touching that Rayners organised her room with her special things close by, and we greatly appreciated their sensitivity towards family members at this crucial moment. While, thanks again to managers keeping us up to speed, we were expecting the worst, it still comes as a shock when it actually happens. The support and information Rayners provided to the family at this time; was very consoling.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your lovely words of thanks, it was our pleasure to have your Mother resident with us.


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Review from Samantha L (Granddaughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, caring in a relaxed but friendly atmosphere.

Reply from Christopher Matthews, Manager at Rayners

Thank you for taking the time to rate us on carehome.co.uk - it is much appreciated, thank you.


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Review from Jo C (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From admission through to his death, we could not fault the care, consideration and compassion shown to our father, by every member of staff. He, and we as his family, were made to feel most welcome throughout his, all too short, stay at Rayners. The additional support from the hospice staff was second
to none, and we have nothing but praise for everyone who looked after him. Thank you Rayners.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your kind words of thanks which we will pass onto the whole team. It was our pleasure to have your Father resident with us at Rayners.


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Review from Janice B (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were so caring and thoughtful to mum and dad, nothing was too much trouble
The home is very clean, bright and beautiful decor and there are plenty of activities for the residents.
When dad died everyone was so kind to us and supportive to mum, it really helped, there was always someone
for her to talk to if she needed it.
When sadly she passed away shortly afterwards, everyone again was great.
Although they were only there for a short time, our memories are very positive, and I would not hesitate to recommend, for anybody looking for ongoing care

Reply from Christopher Matthews, Manager at Rayners

Thank you for taking the time to review us on carehome.co.uk. It was an absolute pleasure to care for both of your Parents.


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Review from Michael B (Son of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad were only resident for a short while, but the staff were all extremely attentive and kind throughout. This was not true of one person in particular but applies to all staff.
Very good care home, I would have no problem recommending to relatives/friends.

Reply from Christopher Matthews, Manager at Rayners

Thank you for taking the time to recommend us on carehome.co.uk


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Review from Andrea F (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, caring and filled me with confidence that Mum could not have been in a better place.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your review and kind words.


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Review from Scott M (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother went here very last minute after hospital. Very friendly staff. Nothing too much trouble. Food great, just like a hotel. Spotless everywhere. The best in my opinion, in the area of Amersham.

Reply from Christopher Matthews, Manager at Rayners

Thank you for your review, we are pleased that your Mother enjoyed her stay with us at Rayners


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Review from Mavis B (Resident) assisted by family/friend published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent 2 weeks in Rayners was very impressed with all aspects of the home. It is very well run, feels more like a hotel than a care home. The staff are very caring, take time to attend to everyone which leads to a very calming atmosphere.

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Review from Robyn F (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my father, the staff greet me by name and seem genuinely pleased to see me. I have a young daughter (20 months) who is very active but they are welcoming to all family members and we can visit often and freely. Rayners offer a huge range of activities and entertainment for the residents,
on a daily basis, and go out of their way to make the atmosphere 'homey'. The communal areas are always well presented with fresh flowers and the gardens are well maintained and a joy to sit in. Although we were sad not to be able to continue dad's care at home, we know that he is well cared for by the highly experienced senior staff and their team.

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Review from K M (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started respite care in a different care home with the same inspection ratings as Rayners. Thank goodness we were told about this home. It is a grand hotel in comparison. Wine offered at lunchtime, red or white. Proper material serviettes and plenty of good food. Care, kindness, patience and time
are given instinctively to those who need it. Want to book myself in. Amazing. Can't praise the owner of the care home enough.

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Review from D D (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is always given excellent care. The staff are hardworking but never to busy to stop for a chat. They are always patient and kind. The level of care is outstanding. The food is always excellent and is always suitable for my Dad's diabetes. There is a happy and relaxed atmosphere at Rayners and
I always feel very welcome whenever I visit. A lovely home, with lovely staff in a lovely setting!.

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Review from L E (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience. Well looked after in a safe environment.

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Review from Nicky P (Daughter of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was resident at Rayners for three months following brain surgery for the removal of a large brain tumour. The facilities and care at Rayners were outstanding as were the caring staff. The meals provided really were of the highest calibre, with the kitchen always using fresh ingredients. In
fact, my Mother came home a stone heavier - she enjoyed herself so much that we had troubles getting her to leave! Being family owned was also a great asset to the home, with a warm and homely atmosphere. She made some great friends whilst there and still returns to visit.

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Review from J J (Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most enticing thing about the quality of the service here is it's friendliness.
The care given is complete, I could not be cared for better. I am looked after in every way.
I am very fortunate to be a resident here.

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Review from Carole G (Wife of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spotlessly clean - everybody is caring and friendly, there is plenty of choice on the menu, food is always served with good presentation/hot, different activity every day.


View from window is very pleasing with the aviary.


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Review from Andrew B (Son of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Rayners since 13th May 2017. The level of care given has been superb and we've seen a marked improvement in her health since her multiple strokes in March which were followed by a stay in hospital. My father suffered a number of UTIs leading up to early April and had been admitted
to hospital before eventually ending up in a different care home. We moved my father into Rayners to be with my mother on 1st January 2018. He also appears to be improving, albeit slowly. Rayners, in our opinion, has been exceptional.

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Review from Pat R (Son of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Rayners for over three years. He was very happy after his initial settling in period. I was always impressed with the level of care and genuine affection shown by all the staff and management. The quality of food is excellent and plentiful as required. The speciality days
or evenings were of particular note and required a huge effort by everyone. I always found Rayners clean and the staff readily and cheerfully responsive to residents needs.

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Review from Joyce M (Daughter of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late dad was treated with dignity and respect. Dementia had made him rather challenging to care for. However, I know they did a wonderful job in the few years he was resident.
I thank them for making a difficult time easier for all concerned.

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Review from Mary C (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 15 months until her death in August 2016. Throughout this period the care she received was exemplary. There were always members of staff on hand and nothing was ever a problem or trouble. The home was always clean and tidy and the food excellent. All the residents were encouraged
to drink regularly and to take part in the activities provided. During my mother's final few days we- her family- were welcomed at all times of the day and night and looked after well with kindness and compassion. I cannot praise the staff at Rayners highly enough. Thank you all!!

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Rayners is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Rayners is calculated as follows: ( (255 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 297 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rayners is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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