Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
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9.8 103 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.

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Care Provided by Sir Aubrey Ward House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Wendy Luck (Home Manager)
  • Admission Criteria
    • Admission via Bucks County Council & private assessment
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sir Aubrey Ward House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,308
    • Self-Funded Residential Dementia Care from £1,426
    • RESPITE Self-Funded Residential Care from £1,505
    • RESPITE Self-Funded Residential Dementia Care from £1,640

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sir Aubrey Ward House Reviews (103)

Total of 103, showing 1-20
9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.807) out of 10, based on 37 reviews in the last 2 years. Over all time Sir Aubrey Ward House has 103 reviews.

Overall Experience

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Date Published

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Review from Ruth T (Sister of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always our visit was exceptional. The staff are very friendly and welcoming and more importantly they treat each resident with the utmost respect. My sister could not be in a better place, she is truly happy here.

Reply from Enquiries Team, Enquiries at Sir Aubrey Ward House

Thank you for your kind words. We are happy to hear you are pleased with the care your sister is receiving.


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Review from Kerstin J (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the care my mother is receiving at Sir Aubrey. I feel I can approach the staff with any wishes and they are addressed. I have seen the joy the wonderful activities they deliver bring to my mum's day. My observation is that the staff care in this care home.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave a review. We are so glad how delighted you are with your mother's care at Sir Aubrey Ward.


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Review from N H (Son of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, kind and compassionate. Great sense of humour.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your 5-star review and such positive comments about the staff at Sir Aubrey Ward.


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Review from K H (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks in the home as respite care for me and was very well looked after and although she doesn't remember even being there she had a good time and I could relax. When I went into see her she was enjoying a cuppa with another resident and having a chat...something she doesn't get
to do at home. She was also walking better as there are no stairs for her to climb whereas at home she is stuck in her bedroom as we only have an upstairs toilet.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your 5-star review. We are so glad that your mother had a good time during her respite stay.


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Review from S P (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall feel of the home is comfortable, safe and cozy. My mother has settled in well and gets along very well with the staff. Because of her dementia, communication can be difficult but all staff are patient and attend well to her needs.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for leaving us a review. We are glad that you feel comfortable and safe with your Mother at Sir Aubrey Ward.


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Review from Janet B (Wife of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks in Sir Aubrey Ward House in August 2023 as respite for myself (wife). When it became necessary for him to go into care permanently in October we were lucky that a permanent place was found for him as he was well looked after in the August, and as I don't drive and transport
would be difficult anywhere else myself and the family were happy that my husband is minutes away. The staff are amazing and always go the extra mile.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review, J B and for such positive comment about the staff at Sir Aubrey Ward.


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Review from Scartlett E (Granddaughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother receives the best care and support at Sir Aubrey Ward House. The staff, especially one in particular are always so lovely and caring, making all the residents and guests feel so cared for and appreciated. The place is always so clean and the gardens are beautiful.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your 5-star review, S E. We are so glad that you see that your grandmother is so cared for and that you find the gardens beautiful.


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Review from Mary C (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for about six months now. She has settled in and as a family we are happy, relieved and stress-less now. We could not ask for a better place for my mum. It is an open, welcoming place and close by so we can pop in easily. A special mention to the manager and the entertainment
team - superb! Well done and thank you.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to submit a review. We are so glad that your mum has settled in and that you are happy with Sir Aubrey Ward.


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Review from Susan M (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Come to see my mum, and the staff had organised lunch for us.
It was very nice and friendly.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We're glad you had a nice time at lunch with your mum at Sir Aubrey Ward.


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Review from Simon E (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the West country, and as a result, I am only able to visit my mother on limited occasions. When I visit, I am so well looked after and made to feel very welcome. My mother is very well looked after and is very happy at the home. A big "thank you" to all the staff. You do a great job!

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We are so glad that you feel welcome during your visits with your mother at Sir Aubrey Ward.


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Review from S E (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit for 2 years. I found the welcome very pleasant and the interior of the building very clean. The staff were very friendly and pleasant. I had a very nice lunch with my mother (resident) and my overall experience at Sir Aubrey Ward House was very positive.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave a review. So glad that you found Sir Aubrey Ward so welcoming and that you enjoyed your lunch with your Mother.


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Review from Jane C (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers made us extremely welcome for Mum's birthday, they had decorated the small room. Can't express how pleased we were.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review. We are so glad that you were pleased with the celebrations of your mum's birthday.


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Review from J E (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the wonderful reception given to Mum for a 95th birthday. A room was decorated with balloons, banner, flowers etc. A special 'thank you' to the carers who definitely went the extra mile for our family. All they have done was very much appreciated.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for the 5-star review. We are so glad that you and your mum enjoyed her 95th birthday celebrations.


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Review from J A (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The core carers at Sir Aubrey Ward House are fantastic. They are loyal, helpful and caring. I feel very happy leaving my mother in their hands. There have been times when, due to short-staffedness, there has been a lack of help (mainly at weekends). Food could sometimes be improved, but, overall, Mum
is well-fed and nourished.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We take all of your comments on board, and we are really glad that you feel so happy leaving your mother in the hands of the team at Sir Aubrey Ward.


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Review from L B (Friend of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to Sir Aubrey to celebrate our friend's special 100th Birthday. The celebrations were more than we could ever imagined. All the residents came along to celebrate. The room was decorated stylishly with flower displays everywhere. The food was plentiful, fresh, and tasty. The chef had baked an
amazing 100th cake. Above all the staff made such a fuss about my friend and made her feel special on her special day. This has been my experience with Sir Aubrey for the last 2 years. We are so grateful.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review, L B. We are so glad you had a good experience with Sir Aubrey Ward.


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Review from Rosemary K (Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant place to be when in need of care. Plenty of activities to keep us active and amused.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for your five-star review. We are glad that you find Sir Aubrey Ward such a pleasant place to be.


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Review from T J (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great activities, wonderful staff. Good atmosphere. Residents are seen to be happy and safe. The entertainment staff are so good! Patient and kind. I feel so happy that my Mum is here. Thank you.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for the 5-star review. We are so glad that you are happy that your Mum is here at Sir Aubrey Ward.


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Review from Ellis J (Granddaughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant activities, very friendly and welcoming staff.
Really helped my nana settle in and enjoy herself.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for your five-star review. We are so glad that your nana has settled in at Sir Aubrey Ward.


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Review from T G (Son of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a good month in Sir Aubrey Ward House. New activities are being introduced which a proving popular. My family all love to see pictures of my mother on social media. Although she might not remember, we can show her the pictures of her singing at the choir and playing skittles. Another recent
hit was the trip to the school disco over the road. The joy on the residents faces was amazing.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to write a review, T G. We are so glad that the new activities are proving so popular.


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Review from Frances H (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is really happy here - thank you.
It's lovely and friendly.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are glad that your Dad is so happy at Sir Aubrey Ward.


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Sir Aubrey Ward House is calculated as follows: ( (355 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 430 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Wendy Luck

Job Title: Home Manager

Joined: 2023

Home Manager at Sir Aubrey Ward.


Frequently Asked Questions about Sir Aubrey Ward House

What types of Care is Sir Aubrey Ward House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sir Aubrey Ward House provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Sir Aubrey Ward House have?

There are 60 Single Rooms.

What are the Facilities & Services at Sir Aubrey Ward House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Sir Aubrey Ward House to the centre of Marlow?

0.3 mile(s) as the crow flies, distance by road may be significantly further.