Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
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9.8 103 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.

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Care Provided by Sir Aubrey Ward House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Wendy Luck (Home Manager)
  • Admission Criteria
    • Admission via Bucks County Council & private assessment
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sir Aubrey Ward House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,308
    • Self-Funded Residential Dementia Care from £1,426
    • RESPITE Self-Funded Residential Care from £1,505
    • RESPITE Self-Funded Residential Dementia Care from £1,640

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sir Aubrey Ward House Reviews (103)

Total of 103, showing 21-40
9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.807) out of 10, based on 37 reviews in the last 2 years. Over all time Sir Aubrey Ward House has 103 reviews.

Overall Experience

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Date Published

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Review from Christine S (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, very caring of residents. Good menu and lots of activities.
Staff are friendly and helpful.
I would recommend Sir Aubrey Ward House to family and friends.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are so glad that you would recommend Sir Aubrey Ward.


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Review from Dominick S (Grandson of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and always very friendly and welcoming. There is a lovely sense of community among the staff and residents, especially with all the engaging activities. A personal favourite of mine being Scrabble Club!

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review. We are so glad the activities are widely enjoyed!


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Review from Neil G (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Sir Aubrey Wards and has been there for many years.
The staff are lovely and always nice to Mum, and she likes all the staff.
We've had a few problems in the past with medication and a few things, but in general, I'm happy with the home.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for writing us a review. We are glad all is well now and that you are happy with the home for your Mum.


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Review from T B (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to enjoy the activities at Sir Aubrey, especially Scrabble and choir. The activities coordinators are incredibly friendly, happy and positive. Mum really likes the care staff who are very helpful.

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Review from Gillian E (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sir Aubrey Ward House is a safe and caring place to live. My father is always treated with respect and compassion. He is extremely well looked after and is very happy there. The staff are all so welcoming, and the care home is very comfortable, well resourced and well-maintained. There are lots of social
activities too, and residents are encouraged to get involved and to "stay active". It's a great care home!

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you so much for the five-star review. We are so glad that your father is so happy at Sir Aubrey Ward.


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Review from Alison R (Friend of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a nearby neighbour to Sir Aubrey, I pop in from time to time to visit friends or enjoy an event and participate in a short monthly church service. The friendliness of the staff and the care offered to residents are prominent, long may it continue. It's a happy home.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. Thank you for your observations about Sir Aubrey Ward being a friendly and happy home.


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Review from C G (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Sir Aubrey Ward House in November 2022. She is so happy, settled in relatively quickly, helped by all the wonderful staff. There is a wonderful positive atmosphere all the time. Their care is exemplary. I am so happy that mum came here to live.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for the 5-star review. We are so glad that your mum is so happy at Sir Aubrey Ward.


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Review from Lesley N (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the barbecue with my mother who is a resident. Unfortunately, the weather was not good for sitting outside, but all was accommodated inside. The food and entertainment was great, with staff joining in dancing and singing with the residents. The staff were all attentive and made it a memorable
few hours.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We are glad you had a memorable time at the the barbecue.


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Review from James W (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm-hearted, compassionate care that provides priceless peace of mind. We are so grateful to everyone at Sir Aubrey Ward House for Mum's ongoing care and support.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review. We appreciate such positive comments.


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Review from Maureen F (Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an entertainer and barbeque on this special day. The weather was a little unpredictable but most residents support this popular Elvis impersonator. There was a lot of preparation with sun umbrellas, chairs, cutlery and food/drinks. Our activities helper spent all morning getting everything ready
and about midday residents and guests started to take their places. The rain held off and we all had a thoroughly good time.

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Review from J F (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a recent change in management, however, the standard of care has remained the same. There appears to be a consistent staff team, both permanent and agency which is good. My mother is not an easy resident when it comes to personal care. I would be pleased to see a more proactive approach
to regular staff dealing with this. I feel this needs to come from management supporting staff to tackle this. Overall I am so, so happy this is where my mother is living. Thank you.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your detailed review. All comments will be taken on board. We are so glad that you are happy that your Mother is living at Sir Aubrey Ward.


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Review from Kevin H (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last ten months, I'm very happy with how things are with Mum.
Keep up the good work.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to write us a review. We are so glad that you are happy with your mother's care.


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Review from Jennie S (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with you since February 2023. She calls Sir Aubrey Ward home. She is very happy, loves the staff, food and is very happy with her room. She's made friends and enjoys the activities. It is a pleasure to visit her and know she is settled, safe and happy.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to write a review. We are so glad that your Mum is happy to call Sir Aubrey Ward her home and that you find it a pleasure to visit.


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Review from Jean S (Friend of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms for residents are large and airy, with enough room for occupants to bring their own chairs, rugs, pictures and personal odds and ends to make them feel at home.
The first thing I noticed on my first (and subsequent) visit was the total lack of urine and cooking smells. The air is clean and
pleasant. The home is well-maintained and decorated (painted surfaces, general cleaning, etc). There is a happy atmosphere, and the Friday morning "choir" is well attended by residents and visitors. The staff are friendly and always willing to help or chat with residents.

Reply from Enquiries Team, Enquiries at Sir Aubrey Ward House

Thank you so much for your wonderful review. We are so pleased that you have found Sir Aubrey Ward House such a happy and friendly place. We look forward to you visiting us again.


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Review from P G (Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here - the staff are always helpful.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are so glad that you are happy at Sir Aubrey Ward.


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Review from Claire G (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the staff and how welcoming they are and make a lovely, lively environment for the residents. Lots of entertainment and activities are available if my mother wants to join in. The care is lovely, and Mum feels well cared for and comfortable with the staff.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are so glad how impressed you are with Sir Aubrey Ward for your Mum.


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Review from M G (Daughter-in-law of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She settled in well last October, and though it had always been in the home, she loves all the activities, and we love the peace of mind this has given us.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for leaving us a review. We are so glad that your relative has settled in so well at Sir Aubrey Ward.


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Review from Yvonne H (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The dining room needs urgent attention.
Food very poor, cold and too much on plates. All need to be of a better standard. A fully trained chef is needed - (do kitchen staff taste the food - I don't think so - marks out of ten (3).
Also, more interaction is required with residents.
This has been
mentioned to all staff, but nothing has changed in months.

Reply from Antonios Loumousiotis, Home Manager at Sir Aubrey Ward House

Thank you for your feedback, Yvonne. We always aim to improve our service. A review of the area that has been highlighted in your comment will take place and appropriate action will be taken.


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Review from Karen S (Relative of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the way Sir Aubrey Ward House has handled the transition from independent living with the greatest respect, dignity, understanding and caring - all the qualities you know will help your relative to settle into their newfound surroundings.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review, Karen. We are so glad how happy you are with your relative's care at Sir Aubrey Ward.


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Review from Richard T (Son of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really quite outstanding experiences in recent weeks since my mother's move to Sir Aubrey Ward. Staff are clearly focused on good resident-centred care. They show confidence and are friendly, caring and respectful. I've seen staff in difficult circumstances dealing with challenging situations with patience,
good humour and care. There is lots of evidence of commitment to good supervision and training, clear communication and openness to feedback and learning from experience. The environment is bright and clean and is well maintained inside and out. Visitors are always made to feel welcome and appreciated.
I'm so pleased to have found such a great place for Mum to live.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you so much for taking the time to write a review, Richard. The team at Sir Aubrey Ward are so glad that you are so happy with everything about your Mums new home.


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Sir Aubrey Ward House is calculated as follows: ( (355 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 430 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Wendy Luck

Job Title: Home Manager

Joined: 2023

Home Manager at Sir Aubrey Ward.