Sir Aubrey Ward House

Prospect Road, Marlow SL7 2PJ
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9.8 108 Reviews
  • Sir Aubrey Ward House, Marlow
Sir Aubrey Ward House is a warm and welcoming home situated within the town of Marlow, offering residential and dementia care within modern surroundings.

The experienced and friendly care team work hard to develop relationships and to understand each resident’s unique requirements, ensuring high quality person centred care is delivered to all.

The home has many inviting communal areas which are ideal for building friendships and socialising. There is a lovely enclosed courtyard garden which is ideal for relaxing or attending the weekly gardening club to tend to the homes own vegetable patch.

Activities on offer are vibrant and varied, encouraging a healthy lifestyle, body and mind for participants. Strong community links with local schools enable residents to truly become part of the local community.

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Care Provided by Sir Aubrey Ward House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Wendy Luck (Home Manager)
  • Admission Criteria
    • Admission via Bucks County Council & private assessment
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sir Aubrey Ward House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,386
    • Self-Funded Residential Dementia Care from £1,511
    • RESPITE Self-Funded Residential Care from £1,594
    • RESPITE Self-Funded Residential Dementia Care from £1,738

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Sir Aubrey Ward House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sir Aubrey Ward House Reviews (108)

Total of 108, showing 41-60
9.8

Sir Aubrey Ward House has a Review Score of 9.8 (9.822) out of 10, based on 42 reviews in the last 2 years. Over all time Sir Aubrey Ward House has 108 reviews.

Overall Experience

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Review from Claire G (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the staff and how welcoming they are and make a lovely, lively environment for the residents. Lots of entertainment and activities are available if my mother wants to join in. The care is lovely, and Mum feels well cared for and comfortable with the staff.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for taking the time to leave us a review. We are so glad how impressed you are with Sir Aubrey Ward for your Mum.


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Review from M G (Daughter-in-law of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She settled in well last October, and though it had always been in the home, she loves all the activities, and we love the peace of mind this has given us.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for leaving us a review. We are so glad that your relative has settled in so well at Sir Aubrey Ward.


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Review from Yvonne H (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The dining room needs urgent attention.
Food very poor, cold and too much on plates. All need to be of a better standard. A fully trained chef is needed - (do kitchen staff taste the food - I don't think so - marks out of ten (3).
Also, more interaction is required with residents.
This has been
mentioned to all staff, but nothing has changed in months.

Reply from Antonios Loumousiotis, Home Manager at Sir Aubrey Ward House

Thank you for your feedback, Yvonne. We always aim to improve our service. A review of the area that has been highlighted in your comment will take place and appropriate action will be taken.


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Review from Karen S (Relative of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the way Sir Aubrey Ward House has handled the transition from independent living with the greatest respect, dignity, understanding and caring - all the qualities you know will help your relative to settle into their newfound surroundings.

Reply from Steph Palmer, Sales Team Manager at Sir Aubrey Ward House

Thank you for your review, Karen. We are so glad how happy you are with your relative's care at Sir Aubrey Ward.


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Review from Richard T (Son of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really quite outstanding experiences in recent weeks since my mother's move to Sir Aubrey Ward. Staff are clearly focused on good resident-centred care. They show confidence and are friendly, caring and respectful. I've seen staff in difficult circumstances dealing with challenging situations with patience,
good humour and care. There is lots of evidence of commitment to good supervision and training, clear communication and openness to feedback and learning from experience. The environment is bright and clean and is well maintained inside and out. Visitors are always made to feel welcome and appreciated.
I'm so pleased to have found such a great place for Mum to live.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you so much for taking the time to write a review, Richard. The team at Sir Aubrey Ward are so glad that you are so happy with everything about your Mums new home.


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Review from Amanda G (Friend of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited on 20th August 2022 for a BBQ; had a wonderful time.
Very welcoming and friendly.
All staff very professional.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for your review, Amanda. We are glad you had a wonderful time at the BBQ.


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Review from Michael G (Friend of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited on 20th August 2022 for a BBQ. The manager was giving a talk, which was very informative. The staff couldn't do enough for everyone - all very professional, helpful and caring. Best experience ever.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for sending in a review, Michael. We are so glad that you enjoyed your experience at Sir Aubrey Wards BBQ.


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Review from Mark W (Son-in-law of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very relaxing day with my relative and the other residents and families. All of the staff were very attentive, and the residents all seem very happy.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving us a review, Mark. We are glad that you had a relaxing day at Sir Aubrey Ward with your relative.


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Review from Ed J (Husband of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager gave an excellent speech regarding the situation at Sir Aubrey Ward when he took over less than a year ago. He outlines what is needed to be done and what had been done. We were served with excellent food and drink and were well looked after. I heartly recommend this care facility.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving a review, Ed. Your positive words about the home manager are great to hear and thank you for recommending Sir Aubrey Ward.


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Review from V S (Granddaughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's easy to put into words what makes Sir Aubrey Ward special, and that is the people; from the managers to the carers to the unsung heroes such as the activities team, kitchen staff and admin - all lovely. The carers treat my grandmother with care and respect. The manager is a very visible manager,
always available to speak and is an excellent communicator with both residents and families.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for writing a review, Victoria. We are so glad that your wonderful comments about Sir Aubrey Ward come so easy. Thank you so much.


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Review from Emma K (Relative of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I walked in, I felt very accommodated. The staff were very smiley and friendly. We had several drinks brought to us during the visit. It's really lovely to see the residents so happy!

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for submitting a review, Emma. We are so glad that you felt accommodated and that you noticed how happy the residents are.


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Review from Luke P (Grandson of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome upon arrival, and the staff were extremely accommodating. I was offered drinks very frequently, which was very generous, and felt that the staff expressed a great deal of care for my grandmother from what I saw during my visit.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for writing a review, Luke. We are so glad you felt welcome at Sir Aubrey Ward and that you are happy with your Grandmother's care.


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Review from Lynn P (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt extremely welcome when we arrived. We all sat in the beautiful garden and were very well looked after. Drinks were brought to us, and sun hats were very well received! My mother is very happy here and thinks a lot of the care she is given. Overall, very impressed with the care home. Mum loves
the Zumba class!

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for taking the time to write a review, Lynn. We are so glad you feel so welcomed to Sir Aubrey Ward and that your Mother is very happy here.


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Review from Alice R (Granddaughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and fully supportive of all residents.
Nothing is a bother.

Reply from Steph Palmer, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving a review, Alice; it is very much appreciated.


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Review from C G (Friend of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff generally appear friendly and caring towards residents and visitors.
Manager is visible and approachable.
Disappointing to see the general inability of staff to pick up litter around the garden area (discarded Jubilee flags, masks, tissues) and to clear crockery.
Reception staff are reluctant
to take phone messages for residents.

Reply from Antonios Loumousiotis, Home Manager at Sir Aubrey Ward House

Thank you for taking the time to provide us with your feedback. This is an opportunity to improve our service, and the appropriate actions have now taken place.


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Review from Lisa M (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to help paint some garden pieces as a volunteer at Sir Aubrey Ward House and always felt the staff there so warm and welcoming, especially two members of staff. I always feel very much appreciated when I help out and always get plenty of drinks and biscuits.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for taking the time to leave a review, Lisa. You are always welcome and we appreciate all of your help too.


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Review from Shaun H (Grandson of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in the home for six weeks now, and she is really happy, clean and always looked after.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for writing a review, Shaun. We are glad that your Nan is happy with us at Sir Aubrey Ward.


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Review from Charlie S (Great-grandson of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is always looked after, fed well and always in clean clothes.
Very happy.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving a review, Charlie. We are so glad that your Nan is so happy at Sir Aubrey Ward.


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Review from C S (Great-granddaughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is well looked after and is really happy.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for leaving a review. We are glad that your Nan is so happy at Sir Aubrey Ward.


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Review from M I (Wife of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a wonderful Jubilee lunch at Sir Aubrey Ward House. The food and service from the staff were excellent. What a good time the residents and relatives had. Every need attended to! Beautiful garden and decorations inside too! A lovely tribute to our Queen.

Reply from Steph Lawson, Sales Team Leader at Sir Aubrey Ward House

Thank you for writing a review. We are so glad that you enjoyed the Jubilee Lunch at Sir Aubrey Ward.


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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Sir Aubrey Ward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Sir Aubrey Ward House is calculated as follows: ( (409 Excellents x 5) + (71 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 488 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sir Aubrey Ward House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Wendy Luck

Job Title: Home Manager

Joined: 2023

Home Manager at Sir Aubrey Ward.