Review from Janet L (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

I accompanied my mother on annual outing to a wildlife park. A well planned and stimulating day for the residents and carers.
A very enjoyable experience for all.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Niece of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience

Aubrey Ward carers have looked after my Aunt for 8 years since she started early dementia, she has always received the best care with her meals and encouraged to participate in activities. The past 2 years my Aunt has needed more help and this has been carried out with dignity. She has had 3 visits

to the hospital when we thought she would not pull through but she rallied and continued to care for her. We are very grateful to them for continued care and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Namette K (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

From the first week, my mother seemed happy to be at Sir Aubrey Ward House. She found the staff kind and all her needs were met. My mother was allowed to make her room by bringing in the furniture she wanted from her house.
She likes her food so to find she is eating well is a bonus.
It is quite

common if there is a member of staff my mother does not get on with, it is swiftly dealt with and she has a change of carer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience

My mum is happy and well looked after. The care she received is given cheerfully and takes into account my mum's "little ways".
There are trips out and in-house activities which my mum takes part in and enjoys.
My dad is here too. It is harder to make him happy but he says he feels safe and cared

for.
Thank you very much to all the staff and managers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline C (Wife of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

All staff all very helpful and very attentive to their clients at all times. Entertainment coordinator does a great job in getting the clients to participate in many of the activities during the week but could do more if she had more equipment to help her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan G (Regular Volunteer) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

I was so grateful, after his stroke, for my father to be looked after with care and love in Sir Aubrey House.
Now we return monthly to take a church service. We are always made welcome and so good to see the same friendly staff who were there in 2012 when he first moved in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Friend of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

This was my third visit to my friend. Home is warm and welcoming. The staff are friendly. Clean. Peaceful atmosphere. Have spent a maximum of two and a half hours in the home and only in a small part of it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia T (Friend of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

As a visitor, I have always found the staff to be very pleasant and helpful. The activities are excellent as is the activity co-ordinator who is extremely dedicated to the clients.
Activities do need better equipment to help clients to be more involved in the singing.
The home has always been clean

when I have visited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E R (Daughter-in-law of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience

Sir Aubrey Ward house has a welcoming atmosphere and a light airy atmosphere. My Father in Law seems well cared for and he is mostly cheerful. Any medical problems have been dealt with promptly. The staff have a calm and friendly approach and we appreciate their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine M (Father of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience

Overall was very happy with the care, cleanliness and group activities, good level of care, and staff were most kind and compassionate. The gardens were lovely and well kept which was a pleasure to my father. We liked that we could pop in at any time of the day or evening,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind M (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience

My father was looked after by this care home over the last two and a half years. During this time my sisters and I were pleased with the level of care provided. The management team were very approachable and always available to talk to. The office staff were always polite and informed us if my father

was unwell. The entertainment when my father was well enough to take part was excellent. His room was always kept clean and he certainly never complained about the food. The carers on the ward were kind and helpful some went over and above with the level of care which was appreciated greatly. I would recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald G (Brother of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care and attention that my sister receives from all the staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally B (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience

My 86 year old mother has been a resident since December 2016.
It has taken her some time to settle and come to terms with her new 'home'.
There are staff shortages, both cleaners and carers. I think being in an affluent town means carers working on low hourly rates are hard to find.

Reply from Stuart Robb, Business Development Executive at Sir Aubrey Ward House

“We continually recruit to fill any vacant posts. The home has the recommended staffing ratio and when necessary vacant shifts are covered by regular agency workers.” Karen Kelly, home manager - Sir Aubrey Ward House

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience

Since my mother has been at Sir Aubrey Ward, she has blossomed. No longer alone or frightened, she takes part in activities, has made friends and enjoys playing the piano for the other residents. The staff have been exceptional in looking after her needs but more than this they have given her back her

confidence and her sense of fun. The manager has always been very kind and supportive and her influence over her staff shows in the well organised happy relaxed atmosphere in Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie D (Relative of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

From the moment you enter Sir Aubrey Ward House, you are greeted with the friendliest of welcomes. There is an air of tranquillity and every thing is spotlessly clean. The garden, rooms and overall condition of the property is excellent. I could not think of a better home for my aunt.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip M (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been at Sir Aubrey Ward House at Marlow for over a year. A very caring ethos pervades the place with a lovely atmosphere existing between staff and residents. A goodly selection of laid on activities and a genuinely friendly attitude from all the staff mean we have great confidence in

Mum's level of care. Many congratulations to the manager and all her team and our sincere thanks for a difficult job well done. All Care Homes should be like this - and having experienced others close by, we know Sir Aubrey Ward House stands out as a role model to emulate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Son of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with every aspect of my mothers care.
When faced with the task of finding a care home for my mother, I made ten visits to potentially suitable sites.
Sir Aubrey Ward and another Fremantle home at Farnham Common were leaders after my initial research. Four years later, I find it very

difficult to criticise the level of care. The staff at all levels are very accessible and through their efforts create a good atmosphere throughout the home. This is complemented by the high standards of décor and cleanliness. I continue to recommend Sir Aubrey Ward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn B (Daughter of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience

My mother moved to Sir Aubrey Ward in December 2016 after three months in hospital having broken both hips.

She was a reluctant resident, but the care and empathy shown by the staff on Elm over the last months has helped her to adjust and settle. In particular, her key workers have shown great

care, compassion and humour and we all now feel that Mum is in the best place possible, receiving great kindness and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience

Staff are jolly and very helpful.
Plenty of activities going on. Most residents look happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill (Daughter of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience

My mother was a resident of Sir Aubrey Ward House from February 2014 until May 2017, when she died there, peacefully and in her own bed with two of the carers she loved best at her side. All my family are extremely grateful to the staff and wonderful carers there who looked after my mother's every need

throughout the past three years and kept her fit and alert both mentally and physically for as long as they could. She settled in well and was happy there, surrounded by exceptionally kind and thoughtful staff, who arranged daily activities and outings which she greatly enjoyed when she was fit enough to take part. It is worth mentioning that most of the staff were there when she arrived and still there when she passed away, which is a great tribute to the management. We highly recommend Sir Aubrey Ward House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Sir Aubrey Ward House

Care Provided by Sir Aubrey Ward House

Good to Know

Funding & Fees Guide for Sir Aubrey Ward House

Facilities