Review from J B (Partner of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

I accompanied my partner who is a resident at Aubrey Ward to the High Wycombe pantomime. The whole outing was managed efficiently and with gentle care. We travelled by minibus which accommodated the wheelchairs and walkers. The home provided a delicious packed lunch which was served to all residents

and also carers. The whole afternoon was delightful and all went well managed by staff with care and consideration for everyone.

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Review from S G (Daughter of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience

My mother entered Sir Aubrey Ward House when it opened suffering from Alzheimer's. During this time she has been looked after by staff who have exceeded expectations in their diligence and compassion as she is now entering the final days of her life. All categories of staff pop in to see her breaking

up the days and offering words of comfort to me. Late Friday night a staff member went out to get medication for her. I think that says it all.

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Review from B M (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

I have a friend and neighbour who was suffering from lack of nutrients in the food she was given, leaving her weak and anaemic and in hospital receiving a blood transfusion and iron tablet. She was having 24 hour home care but she was depressed and not sleeping. Finally, she asked to go into a care

home. Sir Aubrey Ward House ticked all the boxes and was affordable. The manageress of the home paid her a home visit. This discussion reassured my neighbour that moving there would be good for her, good food that she would enjoy; company; security 24 hours a day; all her needs met; warm. A week later I helped her to move her to her new home. When I paid her a visit 3 days later the change in her was clear, from a grey, elderly woman sitting in a chair at home, to a bright well-groomed lady, in her colourful clothes and black patent shoes, sitting in the common room taking in all the hustle and bustle of the people around her. She introduced me to her new friends who were around her and they chatted about life at Sir Aubrey Ward House until they suddenly all stood up, said it was lunchtime. They said lunch was very good here, one lady said she was going on a diet as she was putting on weight! Sir Aubrey Ward House is the beginning, I hope, of many more happy years for my friend and neighbour. Many thanks to the management and staff who take the time to make them feel a whole person again.

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Review from D H (Son of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience

Lovely place very friendly efficient happy staff. The rooms kept clean and tidy. Rest of the care home is spotless. The food is excellent. Activities lots of them and very well organised. A lovely garden well designed and full of plants, restful atmosphere for the residents. I would highly recommend.

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Review from Alan B (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience

Our mother moved into Sir Aubrey Ward House a little under a year ago when her dementia made it impossible for her to remain at home. We visited 12 homes in the local area and selected this one primarily because of its caring ethos. It is friendly, informal, and homely, with staff who have clearly been

selected for their empathy. Also, as a charitable trust, they do not have a profit motivation, so no measuring of care needs by the minute!
The new manager has tightened up the systems and procedures, as picked up by the CQC assessment, without compromising the informal and caring culture, which give the home its character.
Our mum is contented, safe, well-fed/watered, and well cared for. Always well turned out and treated with dignity, humour and affection. Her key worker knows Mum's needs as well as the family, and Mum is very fond of her. Mum enjoys in-house activities and is able to get out and about on trips.
Family and friends are all totally satisfied and enjoy visiting her.

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Review from Janet L (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

I accompanied my mother on annual outing to a wildlife park. A well planned and stimulating day for the residents and carers.
A very enjoyable experience for all.
Thank you.

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Review from S H (Niece of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience

Aubrey Ward carers have looked after my Aunt for 8 years since she started early dementia, she has always received the best care with her meals and encouraged to participate in activities. The past 2 years my Aunt has needed more help and this has been carried out with dignity. She has had 3 visits

to the hospital when we thought she would not pull through but she rallied and continued to care for her. We are very grateful to them for continued care and respect.

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Review from Namette K (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience

From the first week, my mother seemed happy to be at Sir Aubrey Ward House. She found the staff kind and all her needs were met. My mother was allowed to make her room by bringing in the furniture she wanted from her house.
She likes her food so to find she is eating well is a bonus.
It is quite

common if there is a member of staff my mother does not get on with, it is swiftly dealt with and she has a change of carer.

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Review from A H (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience

My mum is happy and well looked after. The care she received is given cheerfully and takes into account my mum's "little ways".
There are trips out and in-house activities which my mum takes part in and enjoys.
My dad is here too. It is harder to make him happy but he says he feels safe and cared

for.
Thank you very much to all the staff and managers.

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Review from Jacqueline C (Wife of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

All staff all very helpful and very attentive to their clients at all times. Entertainment coordinator does a great job in getting the clients to participate in many of the activities during the week but could do more if she had more equipment to help her.

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Review from Susan G (Regular Volunteer) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

I was so grateful, after his stroke, for my father to be looked after with care and love in Sir Aubrey House.
Now we return monthly to take a church service. We are always made welcome and so good to see the same friendly staff who were there in 2012 when he first moved in.

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Review from J K (Friend of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

This was my third visit to my friend. Home is warm and welcoming. The staff are friendly. Clean. Peaceful atmosphere. Have spent a maximum of two and a half hours in the home and only in a small part of it.

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Review from Patricia T (Friend of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

As a visitor, I have always found the staff to be very pleasant and helpful. The activities are excellent as is the activity co-ordinator who is extremely dedicated to the clients.
Activities do need better equipment to help clients to be more involved in the singing.
The home has always been clean

when I have visited.

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Review from E R (Daughter-in-law of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience

Sir Aubrey Ward house has a welcoming atmosphere and a light airy atmosphere. My Father in Law seems well cared for and he is mostly cheerful. Any medical problems have been dealt with promptly. The staff have a calm and friendly approach and we appreciate their care.

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Review from Elaine M (Father of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience

Overall was very happy with the care, cleanliness and group activities, good level of care, and staff were most kind and compassionate. The gardens were lovely and well kept which was a pleasure to my father. We liked that we could pop in at any time of the day or evening,

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Review from Rosalind M (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience

My father was looked after by this care home over the last two and a half years. During this time my sisters and I were pleased with the level of care provided. The management team were very approachable and always available to talk to. The office staff were always polite and informed us if my father

was unwell. The entertainment when my father was well enough to take part was excellent. His room was always kept clean and he certainly never complained about the food. The carers on the ward were kind and helpful some went over and above with the level of care which was appreciated greatly. I would recommend this home.

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Review from Donald G (Brother of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care and attention that my sister receives from all the staff and management.

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Review from Sally B (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience

My 86 year old mother has been a resident since December 2016.
It has taken her some time to settle and come to terms with her new 'home'.
There are staff shortages, both cleaners and carers. I think being in an affluent town means carers working on low hourly rates are hard to find.

Reply from Stuart Robb, Business Development Executive at Sir Aubrey Ward House

“We continually recruit to fill any vacant posts. The home has the recommended staffing ratio and when necessary vacant shifts are covered by regular agency workers.” Karen Kelly, home manager - Sir Aubrey Ward House

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Review from K H (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience

Since my mother has been at Sir Aubrey Ward, she has blossomed. No longer alone or frightened, she takes part in activities, has made friends and enjoys playing the piano for the other residents. The staff have been exceptional in looking after her needs but more than this they have given her back her

confidence and her sense of fun. The manager has always been very kind and supportive and her influence over her staff shows in the well organised happy relaxed atmosphere in Sir Aubrey Ward.

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Review from Natalie D (Relative of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

From the moment you enter Sir Aubrey Ward House, you are greeted with the friendliest of welcomes. There is an air of tranquillity and every thing is spotlessly clean. The garden, rooms and overall condition of the property is excellent. I could not think of a better home for my aunt.

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Sir Aubrey Ward House

Care Provided by Sir Aubrey Ward House

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Funding & Fees Guide for Sir Aubrey Ward House

Facilities