Review from Desmond F (Son of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience

My mother was a resident for seven years.
Swarthmore gave Mum security, love and comradeship in her golden years. I believe that being there extended both her life and its quality.
She discovered new hobbies and interests with her newfound friends and enjoyed every day of her residency.
The staff

were like Mum's extended family, and I can't thank them enough for their dedication, empathy and professionalism.
Swarthmore exceeded all of my expectations.

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Review from Pamela C (Friend of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience

My friend had been at Swarthmore for 5-years - she enjoyed her time there socialising with her fellow residents and joining in the various activities. She particularly appreciated the visit
from the dog every week as she had had dogs herself before taking up residence.
She always enjoyed her visits

from the staff, and their care was exemplary, particularly
in the last few months when she became increasingly poorly.
I would happily recommend Swarthmore to other families.

Reply from Sally Warminger, Sales Manager at Swarthmore Residential Care Home

Thank you so much for your kind words. Regards.

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Review from H P (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience

Mum was a resident of Swarthmore for almost a year. The staff were very friendly and welcoming to her, and she formed close relationships with several members of staff in varying roles in the house. We feel they were genuinely very fond of her. Her room was warm and very sunny, there did appear to be

a good range of entertainment for the residents, but, when Mum moved there at 98, she really could not be bothered to take part very much. Others looked to be enjoying themselves.
Mum also appeared to enjoy the food, and the housekeeping staff were very efficient with all the washing and ironing of her clothes.
When Mum returned from a spell in hospital, the management and staff were very kind about letting us visit at any time as she was obviously coming to the end of her life. Covid rules in care homes were still quite strict at this time.
We would be happy to recommend Swarthmore and have done so to other families.

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Review from M P (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience

Mum was in Swarthmore for a number of years before passing away in February this year. This was the best care home that Mum was in. Many promised lots but didn’t deliver. Swarthmore, at all times, treated Mum as an individual. She was treated with respect and dignity. We knew she was safe and well cared

for. The staff worked hard and with thought to meet her many needs, including her food needs.
Relationships matter and Swarthmore staff understand that. The wide range of activities they run is central to this. They made sure she made friends with other residents, and in fact, she became close to many staff too.
As a family, we believe that the approach was embedded in everything they did. They believe that both body and mind need to be cared for, and they were.
Mum had her last few days at Swarthmore. The staff and the care she received from them were exemplary. Faultless. Their care for us as her family at this difficult time was outstanding.

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Review from Linda C (Friend of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

Our dear friend was without family. She enjoyed a peaceful final 7-years at Swarthmore, passing away quietly at the home at 100-years-old. Without Swarhmore's excellent, thoughtful care, we believe Betty would have passed away some years sooner.
When she moved into Swarthmore, she was extremely frail.

The family-like care revived her. Her final years were comfortable and happy. She, and we, became very fond of her carers. They, in turn, were kind, patient and became extremely fond of her. In short, Swarthmore staff became her family. Managers kept us informed and involved.
She was our close neighbour for many years. We, and her other close friends, are very, very grateful to her carers, the managers and the trustees for their hard work and dedication, at times critically so.
We have kept this review short; but believe us, we are completely sincere and feel very deeply about recommending Swarthmore to any concerned family.

Reply from Sally Warminger, Sales Manager at Swarthmore Residential Care Home

Thank you for your kind words; this means so much to everyone at Swarthmore. She is dearly missed to all that knew her well; she was sincerely part of our family at Swarthmore. We were very lucky to have had the privilege to have known her and yourselves.

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Review from Jennifer I (Respite Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience

I stayed at Swarthmore for one week following surgery which was very beneficial to my recovery. The staff and atmosphere were very relaxing and caring. They also catered for my specific diet at mealtimes and nothing is too much trouble. All in all, the experience was extremely pleasant.

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Review from Iain C (Nephew of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience

Swarthmore did the most amazing job caring for my elderly aunt over several years. All the staff did so with compassion, professionalism and dedication, often going above and beyond what one could reasonably expect. This became especially apparent in her final weeks prior to passing away in late March.

The

atmosphere at Swarthmore is that of a "home" where residents have the opportunity to socialise and join in many activities as suits their mood and state of health.

I have no hesitation whatsoever in recommending you seriously consider Swarthmore.

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Review from M R (Great-Niece of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience

Our experience with Swarthmore has been very positive; it is impressive how welcoming it feels.
Swarthmore's greatest asset (in my eyes) their staff. At all times very friendly and cheerful, and more importantly, kind and caring. All communication, whether in person or via telephone, was excellent.

We also received regular updates via e-mail regarding the situation around Covid-19, I found these helpful and efficient.
The 'pod' during lockdown was great; it enabled me to visit our relative, and it was much appreciated by both her and me.
My family and I are very grateful to all the team at Swarthmore, and I would certainly recommend it.

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Review from Alison K (Friend of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience

My father lived in this care home for three years and overall was very happy there. He made some close connections with the staff and said that they treated him as if he was their grandfather. He felt that the home was well run and maintained. His only complaint was about the food; he mentioned this

several times to the manager, but it appeared that she was unable to make significant improvements. He had a very pleasant room.

Overall, my experience (I am his daughter) was also good. I always had the impression that staff genuinely cared about Dad, got on well with him and wanted to make life comfortable and happy for him, and I made good relationships with staff also. I had some relatively minor problems with admin and communications.

During the pandemic, the home issued speedy and clear guidelines for visiting and remained Covid free - for which they must be congratulated.

I would certainly recommend this care home to others.

Reply from Sally Warminger, Sales Manager at Swarthmore Residential Care Home

Thank you for taking the time to forward a review. We take on board all comments from our residents regarding food complaints. We have recently taken the catering facilities in house and improvements have been made, and we constantly strive to address any issues. We are pleased to hear that your overall experience at Swarthmore was pleasant. We wish you and your family well.

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Review from Yvonne M (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

My mother was a resident for over 10-years at Swarthmore, and during this time, was looked after with kindness, love and the best care possible. The whole team at Swarthmore have always been welcoming and friendly, and the home provides the family with the peace of mind their loved ones are in a safe,

calm and caring environment.

I cannot praise the whole team, and especially those carers who looked after my mum so well, especially in the last year under such challenging circumstances and did all they could to keep me connected with her, and finally were there with her when she passed away. I have always thanked the team for what they did for her and also for me over the many years. I felt like they were my family too when I would visit.

Swarthmore is especially lovely in the Spring and Summer months when the gardens and outside space can be used. My mum loved her room overlooking the garden.

Thank you again, Swarthmore. I cannot recommend you highly enough.

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Review from Helen B (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience

After looking at several care homes we decided without any doubt that Swarthmore was the best place for my father. This obviously was the right decision as he settled in very quickly, soon getting on with his reading and writing as before. The home is a converted, beautiful Edwardian house located in

a very quiet residential area of Gerrards Cross. The extensive terrace running around the back of the building (with doors onto it from all the communal rooms) is a lovely place for the residents to sit, with or without visitors, enjoying the views and sounds of the landscaped gardens - with no discernible traffic noise, just bird songs. Visiting the home, I found the staff responsive and helpful, always making me feel welcome. Before Covid, you were free to visit as often as you like at any time of day. I know my father was also impressed with the dedication of his carers. He was always consulted on matters affecting his care and his views, whenever possible, were taken into account.

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Review from Sue J (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience

Until recently Swarthmore was home to my dear Mother. She lived there happily for over 4 years and regarded the staff as part of her extended family.
In March 2018 I recommended Swarthmore and two years later I continue to endorse the home.
The peaceful atmosphere of the house is homely and welcoming.

The staff provide a high standard of care and are kindly and compassionate. Attention is paid to the needs of each of the residents who feel they are respected and valued as individuals.
The food is tasty and well-presented and the dining-room overlooks beautiful gardens. All the rooms, furnishings and linen are bright and clean. Family and friends are welcomed.
Activities play a large part in the life of Swarthmore. They are varied and entertaining: board games, flower-arranging, visits from singers and musicians, outings to garden centres, river trips, and walks into Gerrards Cross for coffee and shopping.
It was lovely to see her happily settled which gave me peace of mind.

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Review from Bev (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

Swarthmore has worked tremendously hard keeping COVID-19 away from the residents. The current visiting option is so well organised. The care and support to residents is outstanding.
Thanks to everyone at Swarthmore for all the care to residents.

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Review from B L (Sister of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience

My sister went to live at this home 18 months ago. She has a lovely room overlooking a beautiful garden. The care us excellent with great carers, if one is not happy about something you can always get help and the problem is sorted. Every day there is some form of entertainment which is really great.

When you enter the house it has a very homely feeling. I cannot praise the home enough at this coronavirus time we have not been able to see our relation, but there has not been any problem so that us amazing.

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Review from Richard (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

Thank you to all the staff at Swarthmore for the excellent attention my mother received during her recent four week period of respite care.

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Review from Alison D (Granddaughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

My Grandmother received fantastic care during her 2-week respite stay. The staff are very professional and extremely friendly. I would definitely recommend Swarthmore for anyone thinking about respite/long term care.

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Review from J C (Wife of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience

The staff were very kind and helpful and made you feel welcome.
I would recommend the home to other people.

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Review from Janet E (Friend of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

I find the home clean and smelling pleasant. The staff are kind and cheerful. The residents always look well groomed. The food is very good quality. The rooms are very pleasant with lovely views.

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Review from Frances A (Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience

The view of the garden from my room was beautiful and uplifting and it made me feels so much better after hospital.
The staff were helpful and courteous in every way. The management was efficient, especially the fast turnaround in setting up respite care. I felt very welcome.

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Review from Martin T (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Swarthmore from September 2016 to the day she passed away in January 2019. I know that she was happy there and this is entirely down to the exemplary care provided to her at the care home. My brothers and I are eternally grateful to the staff of Swarthmore who took care of

Mum's every need and who were so very kind to her. Mum saw them all as friends. Knowing my mother to be Chinese, the care home staff would even deviate off the menu to occasionally cook her Chinese food. I can't think of anywhere else where Mum would have been happier!

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